Help Desk Analyst Jobs in Cleveland, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The company currently has 25,000 PC's in their environment, with over 10,000 that are 5+ years old and 2000+ that are 9+ years old. In the past, they have purchased all of their machines and have...
- Independence, OH (7 miles from Cleveland, OH)
- 3 days ago
- Independence, OH (7 miles from Cleveland, OH)
- 3 days ago
As a Lead Tech Support Specialist, you will participate as a team member to deliver customer support services including consultation, troubleshooting, user assistance, and training. The successful...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Overview The successful candidate will be responsible for providing support on computer systems, desktops, and remote technology issues. Provide resolutions by utilizing reporting, resolution, and...
- Independence, OH (7 miles from Cleveland, OH)
- 3 days ago
- Independence, OH (7 miles from Cleveland, OH)
- 3 days ago
systems, topologies (Ethernet, Wireless), protocols, and Wide Area Networking You should have a knowledge and experience with PC hardware (A+ Certification a plus) and software technology as well as...
- Mayfield Heights, OH (11 miles from Cleveland, OH)
- 4 days ago
- Mayfield Heights, OH (11 miles from Cleveland, OH)
- 4 days ago
Job Description & Skill Requirement: Minimum Education Bachelors degree in Electrical Engineering or Computer Engineering or equivalent knowledge in the application of software engineering...
Location Key Tower - 127 Public Square Business At Brookfield Properties, our global network and relationships are here for our tenants and partners wherever they are in the world. Where going to...
Location: 4900 Tiedeman Road - Brooklyn, Ohio 44144-2302 Job Functions: Own and influence the development, implementation, assessment, and support of one or more environments, applications, or...
Network Support Specialist @ Full Time @ Cleveland, OH onsite
- Cleveland, OH
- 8 days ago
- Cleveland, OH
- 8 days ago
Network Support Specialist @ Full Time @ Cleveland, OH onsite Position: Network Support Specialist Location: Cleveland, OH onsite Duration: Full Time Note: looking for more troubleshooting and...
- Berea, OH (12 miles from Cleveland, OH)
- 9 days ago
- Berea, OH (12 miles from Cleveland, OH)
- 9 days ago
System environment Must be able to comprehend and follow verbal and written technical instructions and scripts Good verbal and written communication skills Physically able to lift and move Enterprise...
- Westlake, OH (12 miles from Cleveland, OH)
- 21 days ago
- Westlake, OH (12 miles from Cleveland, OH)
- 21 days ago
About Goosehead Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class...
Desktop Support Installation Technician
- Avon, OH (17 miles from Cleveland, OH)
- 30+ days ago
- Avon, OH (17 miles from Cleveland, OH)
- 30+ days ago
Job#: 2074604 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital...
- Bedford, OH (11 miles from Cleveland, OH)
- 30+ days ago
- Bedford, OH (11 miles from Cleveland, OH)
- 30+ days ago
The duties for this position include, but are not limited to: installing, diagnosing, repairing, maintaining, and upgrading all desktop/shop hardware, software, operating system and equipment while...
- Independence, OH (7 miles from Cleveland, OH)
- 30+ days ago
- Independence, OH (7 miles from Cleveland, OH)
- 30+ days ago
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Must be a US Citizen for this role. Join our dynamic team as a Cloud Support Engineer where you'll play a crucial role in supporting large-scale, cloud-based financial transaction processing...
Demographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Cleveland, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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