Help Desk Analyst Jobs in Cleveland, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- ABARTA Coca-Cola Beverages
- Cleveland, OH (11 miles from Cleveland, OH)
- 1 day ago
- Cleveland, OH (11 miles from Cleveland, OH)
- 1 day ago
Company: ABARTA Coca-Cola Beverages Job Location: 4900 Cleveland, OH Other Potential Locations: Cleveland, OH We are actively seeking enthusiastic team players who want to work with the worlds...
In Person- Curvature
- Highland Heights, OH (12 miles from Cleveland, OH)
- 5 days ago
- Highland Heights, OH (12 miles from Cleveland, OH)
- 5 days ago
Troubleshoot and resolve routine issues related to operating systems, standard software, hardware, mobile devices, and basic network connectivity....
In Person- KeyBank
- Brooklyn, OH (4 miles from Cleveland, OH)
- 5 days ago
- Brooklyn, OH (4 miles from Cleveland, OH)
- 5 days ago
Knowledge of operating systems, database administration, CloudSQL, terraform, ansible, Agile and/or Project Management delivery experience COMPENSATION AND BENEFITS This position is eligible to earn...
Hybrid- Applied Industrial Technologies
- Cleveland, OH
- 6 days ago
- Cleveland, OH
- 6 days ago
Problem Diagnosis and Resolution: Diagnose and resolve basic technical issues related to operating systems, applications, hardware, and peripherals....
In PersonBranch Specialist Technical Support (Spanish)
- Sherwin-Williams
- Avon, OH (17 miles from Cleveland, OH)
- 6 days ago
- Avon, OH (17 miles from Cleveland, OH)
- 6 days ago
View More Jobs Branch Specialist Technical Support (Spanish) Utica, MI, United States Job Description Job duties involve contact with customers, which may include minors; and access to cash and...
In Person- TEKsystems
- Brook Park, OH (9 miles from Cleveland, OH)
- 7 days ago
- Brook Park, OH (9 miles from Cleveland, OH)
- 7 days ago
Skills Configuration, Technical support, hardware, technical knowledge, Customer service, Help desk support, Windows troubleshooting, Windows 10 Top Skills Details Configuration,Technical support,hardware...
In PersonTechnical Support Engineer - Level 1
- Curvature
- Highland Heights, OH (12 miles from Cleveland, OH)
- 7 days ago
- Highland Heights, OH (12 miles from Cleveland, OH)
- 7 days ago
A knowledge of operating systems (Windows, Lunix, Unix) and scripting. Windows server management / patching experience....
In PersonProduct Support Specialist II - Equipment oftware
- Steris Corporation
- Mentor, OH (22 miles from Cleveland, OH)
- 7 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 7 days ago
Position Summary This role has a working schedule of 9:00am to 6:00pm EST. This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 3 days per week. As a...
HybridEcommerce Technical Support Specialist
- Race Winning Brands
- Mentor, OH (22 miles from Cleveland, OH)
- 10 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 10 days ago
The Ecommerce Technical Support Engineer is responsible for the development, maintenance, and support of internal ecommerce web applications across a portfolio of automotive and powersports...
In Person- LifeStance Health
- Rocky River, OH (8 miles from Cleveland, OH)
- 13 days ago
- Rocky River, OH (8 miles from Cleveland, OH)
- 13 days ago
systems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical...
In Person- Brookfield Properties
- Cleveland, OH
- 14 days ago
- Cleveland, OH
- 14 days ago
Location Key Tower - 127 Public Square Business We know that a one-size-fits-all approach doesnt work when it comes to residential living. Thats why, at Brookfield Properties, our portfolio...
Hybrid- Fleet Response
- Hudson, OH (21 miles from Cleveland, OH)
- 14 days ago
- Hudson, OH (21 miles from Cleveland, OH)
- 14 days ago
The Help Desk Support Engineer’s role is to ensure proper computer, telephony and collaborative operation so that end users can accomplish business tasks....
In PersonJunior Desktop Support Technician
- MCPC Incorporated
- Bedford, OH (11 miles from Cleveland, OH)
- 16 days ago
- Bedford, OH (11 miles from Cleveland, OH)
- 16 days ago
systems Familiarity with common desktop applications (Microsoft 365, web browsers, printers) Strong attention to detail and ability to follow documented procedures Good communication skills with a...
In PersonIT Support Technician (Contract-to-Hire) - On-Site Clinical Support Job Type: Contract-to-Hire (6 months with a high chance of becoming permanent) Schedule: Monday to Friday, regular business...
In Person- Federal Reserve Bank (FRB)
- Cleveland, OH
- 23 days ago
- Cleveland, OH
- 23 days ago
Company Federal Reserve Bank of Cleveland The Federal Reserve Bank of Cleveland's mission is to foster the stability, integrity, and efficiency of the nation's monetary, financial, and payment...
In PersonDemographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Cleveland, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »