Help Desk Analyst Jobs in Cleveland, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Promotes the sale of Amada software and peripherals within assigned territory. Conducts on-site support to set up the software parameters to match the machine's specifications to take full...
- Parma, OH (8 miles from Cleveland, OH)
- 2 days ago
- Parma, OH (8 miles from Cleveland, OH)
- 2 days ago
Title: Site Support Technician | Cleveland, OH - Multiple Sites | Room for Growth! Pay/Salary/Benefits/Perks: Contract Type: 6-Month Contract to Hire/ Extensions Hourly Rate: 28-29/HR Salary upon...
Remote WorkTitle: Service Desk Specialist Location : Cleveland, OH Target Start Date : Sept. 15 Type: (C, CTH, D) C Pay Rate / Salary (Ranges OK) : $20-$30/HR Job Description : We are seeking a...
Remote Work- Westlake, OH (12 miles from Cleveland, OH)
- 6 days ago
- Westlake, OH (12 miles from Cleveland, OH)
- 6 days ago
Job Summary The primary role of the Help Desk Support Associate is to provide technical assistance and support end-users regarding computer systems, hardware, software, and network-related issues....
- Westlake, OH (12 miles from Cleveland, OH)
- 7 days ago
- Westlake, OH (12 miles from Cleveland, OH)
- 7 days ago
IT Service Desk Analyst Position Summary: We are seeking a skilled and customer-focused Helpdesk Technician with a strong background in phone-based technical support and troubleshooting across...
Product Support Specialist, eGaming
- Brooklyn, OH (4 miles from Cleveland, OH)
- 7 days ago
- Brooklyn, OH (4 miles from Cleveland, OH)
- 7 days ago
Description Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including...
Too active Desktop Support - Cleveland, Ohio (Day1 Onsite)
- Cleveland, OH
- 8 days ago
- Cleveland, OH
- 8 days ago
Hi, Please go through below role and share me your updated resume Job Title: Desktop Support Location: Cleveland, Ohio (Day1 Onsite) Duration: 3 Months+ Years of Experience: 2-5 Years Job Summary:...
Job Summary: We are seeking a skilled Desktop Support/Network Engineer with a minimum of 2-5 years of experience in an enterprise environment. The ideal candidate will have a strong background in...
Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Cleveland, OH data center,...
- Independence, OH (7 miles from Cleveland, OH)
- 17 days ago
- Independence, OH (7 miles from Cleveland, OH)
- 17 days ago
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software....
Learn new skills and actively develop toward a Help Desk Analyst 2....
- Middleburg Heights, OH (9 miles from Cleveland, OH)
- 22 days ago
- Middleburg Heights, OH (9 miles from Cleveland, OH)
- 22 days ago
Location: Middleburg Heights, OH (4 days in office, 1 day remote, first 6 months 100% onsite) Department: Infrastructure & Technology Operations (ITO) Reports To: Director of ITO Overview We’re...
- Brooklyn, OH (4 miles from Cleveland, OH)
- 22 days ago
- Brooklyn, OH (4 miles from Cleveland, OH)
- 22 days ago
Description Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including...
Strong technical knowledge and hands-on experience with Linux operating systems and Bash scripting....
Miracle Software Systems Inc is looking for Sr.Developer/ Support Engineer position at Cleveland, OH. Please find the below Job details. Requirement : Sr.Developer/ Support Engineer Location:...
Demographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Cleveland, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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