Help Desk Analyst Jobs in Winston Salem, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Greensboro, NC (24 miles from Winston Salem, NC)
- 22 hours ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 22 hours ago
GENERAL STATEMENT OF DUTIES This is a professional and highly technical position working independently in the completion of projects and duties which cross technical boundaries on software and...
Software Sales and Support Specialist
- High Point, NC (16 miles from Winston Salem, NC)
- 23 hours ago
- High Point, NC (16 miles from Winston Salem, NC)
- 23 hours ago
Promotes the sale of Amada software and peripherals within assigned territory. Conducts on-site support to set up the software parameters to match the machine's specifications to take full...
Fleet Technical Support Specialist
- Greensboro, NC (24 miles from Winston Salem, NC)
- 9 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 9 days ago
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global...
Executive IT Support Engineer, End User Computing
- Winston Salem, NC
- 13 days ago
- Winston Salem, NC
- 13 days ago
Under the general direction of a manager, the Executive IT Support Engineer, End User Computing is a highly visible and service-driven role responsible for providing premium, high-touch IT support...
Technology Assistant, Grade 61
- Danbury, NC (22 miles from Winston Salem, NC)
- 13 days ago
- Danbury, NC (22 miles from Winston Salem, NC)
- 13 days ago
Technology Assistant, Grade 61 Stokes County Schools Central Office - Danbury, North Carolina This job is also posted in North Carolina School Jobs, and Stokes County School District Job Details...
- High Point, NC (16 miles from Winston Salem, NC)
- 16 days ago
- High Point, NC (16 miles from Winston Salem, NC)
- 16 days ago
Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold,...
IT Technical Support Administrator Associate
- Winston Salem, NC
- 16 days ago
- Winston Salem, NC
- 16 days ago
Department: 12346 Enterprise Corporate - IAS Field Services Breakfix Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday- Friday 7:30am -...
Job Title : Desktop Support Location : Winston-Salem, NC 27103 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install...
Field Support Engineer (Greensboro, NC)
- Greensboro, NC (24 miles from Winston Salem, NC)
- 17 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 17 days ago
Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required. Proficient knowledge of Microsoft Office is required....
Customer Support Specialist III
- Greensboro, NC (24 miles from Winston Salem, NC)
- 20 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 20 days ago
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver...
Healthcare Application Support Analyst
- Greensboro, NC (24 miles from Winston Salem, NC)
- 20 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 20 days ago
Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 30+ days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 30+ days ago
Troubleshoot operating systems, application errors, and network connectivity issues. Standardize and streamline support procedures, ensuring consistent service delivery....
- Greensboro, NC (24 miles from Winston Salem, NC)
- 30+ days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 30+ days ago
Install, configure, and maintain operating systems, software applications, and hardware components. Assist with network connectivity issues, including Wi-Fi, LAN, and VPN troubleshooting....
Administrative Support Specialist
- Greensboro, NC (24 miles from Winston Salem, NC)
- 60+ days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 60+ days ago
This position provides high-level administrative support to the Chair of Electrical & Computer Engineering ( ECEN ) Department in interacting with the public and in assisting students, faculty,...
Demographic Data for Winston Salem, NC
Moving to Winston Salem, NC? Find some basic demographic data about Winston Salem, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Winston Salem, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Winston Salem, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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