Help Desk Analyst Jobs in Monroe, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Technician (Managed IT)
- Charlotte, NC (20 miles from Monroe, NC)
- 1 day ago
- Charlotte, NC (20 miles from Monroe, NC)
- 1 day ago
Strong knowledge of Windows operating systems, Microsoft 365, and common desktop applications. Familiarity with networking basics (IP, DNS, VPN, Wi-Fi troubleshooting)....
Production Support Engineer III
- Charlotte, NC (20 miles from Monroe, NC)
- 1 day ago
- Charlotte, NC (20 miles from Monroe, NC)
- 1 day ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
Technical Support Specialist, Tier 1
- Harrisburg, NC (17 miles from Monroe, NC)
- 1 day ago
- Harrisburg, NC (17 miles from Monroe, NC)
- 1 day ago
ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If...
Position Type: Exceptional Children`s Teachers K-12/Specialists/ Curriculum Coach Date Posted: 6/20/2025 Location: Exceptional Children Date Available: 08/15/2025 JOB SUMMARY: Under the...
Production / Technical Support III
- Charlotte, NC (20 miles from Monroe, NC)
- 1 day ago
- Charlotte, NC (20 miles from Monroe, NC)
- 1 day ago
Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management,...
Production / Technical Support III
- Charlotte, NC (20 miles from Monroe, NC)
- 2 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 2 days ago
Location: Charlotte, NC Introduction Join our dynamic team in a role that involves managing the daily operations of our technology platform. You'll be at the forefront of ensuring our systems run...
Production / Technical Support
- Charlotte, NC (20 miles from Monroe, NC)
- 2 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 2 days ago
Genesis10 is currently seeking a Production/Technical Support consultant with our client in the financial industry located in Charlotte, NC. This is a 12+ month contract position....
- Charlotte, NC (20 miles from Monroe, NC)
- 4 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 4 days ago
CPI Security, in Charlotte, NC, is looking to hire a talented Senior IT Support Engineer. The Senior IT Support Engineer acts as the face' of the IT Service Desk and is a steady source of...
- Charlotte, NC (20 miles from Monroe, NC)
- 5 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 5 days ago
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you ready to take charge of incident management and system...
- Charlotte, NC (20 miles from Monroe, NC)
- 6 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 6 days ago
GENERAL DESCRIPTION / PRIMARY PURPOSE: This position provides technical support for local systems and infrastructure such as RF scanning, mobile/cloud-based applications, network, router, and...
- Charlotte, NC (20 miles from Monroe, NC)
- 6 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 6 days ago
Cellular Sales IT Field Support Technician Classification Non-Exempt Reports to IT Field Support Manager JOB DESCRIPTION Summary/Objective Works under general supervision of the IT Field Support...
IT Field Support Technician II - (Information Technology)
- Charlotte, NC (20 miles from Monroe, NC)
- 7 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 7 days ago
Strong understanding of operating systems, productivity software (Microsoft Office Suite, Google Workspace), and IT asset management platforms....
- Charlotte, NC (20 miles from Monroe, NC)
- 7 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 7 days ago
Overview McGuireWoods LLP is seeking an OST/Desktop Support Technician for our Charlotte, NC office. This role focuses on providing hands-on support to firm personnel with PC hardware and...
Nintex K2 Five Platform Support Engineer
- Charlotte, NC (20 miles from Monroe, NC)
- 8 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 8 days ago
World Wide Technology is looking for a Nintex K2 Five Platform Support Engineer. This role is part of WWT s Strategic Resourcing services and is a contract role. The candidate will be supporting a...
Senior Mainframe Support Engineer
- Charlotte, NC (20 miles from Monroe, NC)
- 8 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 8 days ago
Immediate need for a talented Senior Mainframe Support Engineer. This is a 12+ months contract opportunity with long-term potential and is located in Plano, TX/ Charlotte, NC/ Jacksonville,...
Demographic Data for Monroe, NC
Moving to Monroe, NC? Find some basic demographic data about Monroe, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Monroe, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Monroe, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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