Help Desk Analyst Jobs in High Point, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Greensboro, NC (14 miles from High Point, NC)
- 22 hours ago
- Greensboro, NC (14 miles from High Point, NC)
- 22 hours ago
GENERAL STATEMENT OF DUTIES This is a professional and highly technical position working independently in the completion of projects and duties which cross technical boundaries on software and...
Promotes the sale of Amada software and peripherals within assigned territory. Conducts on-site support to set up the software parameters to match the machine's specifications to take full...
Fleet Technical Support Specialist
- Greensboro, NC (14 miles from High Point, NC)
- 9 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 9 days ago
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global...
Executive IT Support Engineer, End User Computing
- Winston Salem, NC (16 miles from High Point, NC)
- 13 days ago
- Winston Salem, NC (16 miles from High Point, NC)
- 13 days ago
Under the general direction of a manager, the Executive IT Support Engineer, End User Computing is a highly visible and service-driven role responsible for providing premium, high-touch IT support...
Technology Specialist - Help Desk
- Asheboro, NC (23 miles from High Point, NC)
- 15 days ago
- Asheboro, NC (23 miles from High Point, NC)
- 15 days ago
Troubleshoot and resolve issues related to operating systems (Windows/macOS), Office 365, learning management systems, and other campus software....
Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold,...
IT Technical Support Administrator Associate
- Winston Salem, NC (16 miles from High Point, NC)
- 16 days ago
- Winston Salem, NC (16 miles from High Point, NC)
- 16 days ago
Department: 12346 Enterprise Corporate - IAS Field Services Breakfix Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday- Friday 7:30am -...
- Winston Salem, NC (16 miles from High Point, NC)
- 16 days ago
- Winston Salem, NC (16 miles from High Point, NC)
- 16 days ago
Job Title : Desktop Support Location : Winston-Salem, NC 27103 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install...
Field Support Engineer (Greensboro, NC)
- Greensboro, NC (14 miles from High Point, NC)
- 17 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 17 days ago
Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required. Proficient knowledge of Microsoft Office is required....
Customer Support Specialist III
- Greensboro, NC (14 miles from High Point, NC)
- 20 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 20 days ago
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver...
Healthcare Application Support Analyst
- Greensboro, NC (14 miles from High Point, NC)
- 20 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 20 days ago
Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community...
Customer Support Specialist III
- Browns Summit, NC (24 miles from High Point, NC)
- 22 days ago
- Browns Summit, NC (24 miles from High Point, NC)
- 22 days ago
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver...
- Asheboro, NC (19 miles from High Point, NC)
- 30+ days ago
- Asheboro, NC (19 miles from High Point, NC)
- 30+ days ago
The Help Desk Coordinator coordinates a variety of tasks based on interrelationships of various hardware systems, operating systems and software applications to ensure efficient resolution of issues...
- Asheboro, NC (19 miles from High Point, NC)
- 30+ days ago
- Asheboro, NC (19 miles from High Point, NC)
- 30+ days ago
systems and common business applications Excellent communication skills and a collaborative, service-oriented mindset The ability to manage multiple tasks while maintaining attention to detail Preferred...
- Liberty, NC (24 miles from High Point, NC)
- 30+ days ago
- Liberty, NC (24 miles from High Point, NC)
- 30+ days ago
Troubleshoot operating system issue. Connection issues with LAN/WAN....
Demographic Data for High Point, NC
Moving to High Point, NC? Find some basic demographic data about High Point, NC below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in High Point, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in High Point, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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