Help Desk Analyst Jobs in High Point, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Application Support Analyst Lead
- Ashley Furniture
- Advance, NC (24 miles from High Point, NC)
- 4 days ago
- Advance, NC (24 miles from High Point, NC)
- 4 days ago
Build Your Career with Ashley Application Support Analyst Lead Schedule: Sun-Thur 10:30pm-7am CST (ONSITE) What Will You Do? The Lead Application Support Analyst is responsible for providing...
In PersonComponent Manufacturing Implementation & Support Specialist - Truss Design
- Simpson Manufacturing Company, Inc.
- High Point, NC
- 7 days ago
- High Point, NC
- 7 days ago
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate...
RemoteService Desk Tech II - Greensboro, NC
- Clayton Homes
- Greensboro, NC (14 miles from High Point, NC)
- 8 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 8 days ago
Position Summary The Service Desk role serves as a liaison between technology teams and the business. Providing support for Clayton team members with first line of contact for troubleshooting...
In Person- Ace Avant Concrete Construction
- Archdale, NC (4 miles from High Point, NC)
- 11 days ago
- Archdale, NC (4 miles from High Point, NC)
- 11 days ago
Join Ace/Avant Concrete Construction Co. as a Full Time IT Support Associate and immerse yourself in a vibrant, energetic work environment! Located in Archdale, NC, this onsite role offers a...
In PersonExecutive IT Support Engineer, End User Computing
- Inmar
- Winston Salem, NC (16 miles from High Point, NC)
- 12 days ago
- Winston Salem, NC (16 miles from High Point, NC)
- 12 days ago
Under the general direction of a manager, the Executive IT Support Engineer, End User Computing is a highly visible and service-driven role responsible for providing premium, high-touch IT support...
In PersonProduction Support Engineer III
- Truist Financial Corporation
- Greensboro, NC (14 miles from High Point, NC)
- 15 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 15 days ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
In PersonTechnical Support Representative
- Old Dominion Freight Line
- Thomasville, NC (8 miles from High Point, NC)
- 16 days ago
- Thomasville, NC (8 miles from High Point, NC)
- 16 days ago
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters...
In Person- TATA Consultancy Services
- Greensboro, NC (14 miles from High Point, NC)
- 19 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 19 days ago
Must Have Technical/Functional Skills Good knowledge about Laptop/Desktop device management and troubleshooting for operating System Troubleshooting Audio/Video devices in meeting rooms Management and...
In Person- CRG
- Greensboro, NC (14 miles from High Point, NC)
- 20 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 20 days ago
Support Windows 11 operating systems and troubleshoot end-user issues related to desktops, laptops, and business applications....
Hybrid- TATA Consultancy Services
- Liberty, NC (24 miles from High Point, NC)
- 21 days ago
- Liberty, NC (24 miles from High Point, NC)
- 21 days ago
. • Troubleshoot Operating System issue....
In Person- TeamLogic IT
- Greensboro, NC (14 miles from High Point, NC)
- 27 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 27 days ago
Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V....
In Person- Occam Solutions
- Liberty, NC (24 miles from High Point, NC)
- 45+ days ago
- Liberty, NC (24 miles from High Point, NC)
- 45+ days ago
Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems. Must be proficient with Dameware, RDP and Terminal Services....
In PersonMid-Level Service Desk Technician
- Occam Solutions
- Liberty, NC (24 miles from High Point, NC)
- 45+ days ago
- Liberty, NC (24 miles from High Point, NC)
- 45+ days ago
Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems. Must have experience with Dameware, RDP and Terminal Services....
In PersonHelp Desk Technician / Executive Service Desk
- Elior North America
- Winston Salem, NC (16 miles from High Point, NC)
- 45+ days ago
- Winston Salem, NC (16 miles from High Point, NC)
- 45+ days ago
desk support, Customer service, Active directory, Troubleshooting, executive support, Help desk, Office 365, Windows 10, Technical support, Communication and leadership skills Top Skills Details Help...
In Person- Goodwill Industries of Central North Carolina
- Greensboro, NC (14 miles from High Point, NC)
- 45+ days ago
- Greensboro, NC (14 miles from High Point, NC)
- 45+ days ago
Erases previously stored dataand installs operating systems/ software packages/ drivers onto computers. Maintainaccurate inventory system and accurate log of all licenses....
In PersonDemographic Data for High Point, NC
Moving to High Point, NC? Find some basic demographic data about High Point, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in High Point, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in High Point, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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