Help Desk Analyst Jobs in Concord, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Technician (Managed IT)
- Charlotte, NC (20 miles from Concord, NC)
- 23 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 23 hours ago
Strong knowledge of Windows operating systems, Microsoft 365, and common desktop applications. Familiarity with networking basics (IP, DNS, VPN, Wi-Fi troubleshooting)....
Production Support Engineer III
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
Technical Support Specialist, Tier 1
- Harrisburg, NC (8 miles from Concord, NC)
- 1 day ago
- Harrisburg, NC (8 miles from Concord, NC)
- 1 day ago
ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If...
Exceptional Childrens Programming and Support Specialist
- Monroe, NC (21 miles from Concord, NC)
- 1 day ago
- Monroe, NC (21 miles from Concord, NC)
- 1 day ago
Position Type: Exceptional Children`s Teachers K-12/Specialists/ Curriculum Coach Date Posted: 6/20/2025 Location: Exceptional Children Date Available: 08/15/2025 JOB SUMMARY: Under the...
Production / Technical Support III
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management,...
- Huntersville, NC (18 miles from Concord, NC)
- 2 days ago
- Huntersville, NC (18 miles from Concord, NC)
- 2 days ago
Strong knowledge of Windows 10/11 operating systems and desktop hardware. Experience with ServiceNow or similar ITSM platforms preferred. Familiarity with remote support tools such as Bomgar....
Production / Technical Support III
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
Location: Charlotte, NC Introduction Join our dynamic team in a role that involves managing the daily operations of our technology platform. You'll be at the forefront of ensuring our systems run...
Production / Technical Support
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
Genesis10 is currently seeking a Production/Technical Support consultant with our client in the financial industry located in Charlotte, NC. This is a 12+ month contract position....
- Huntersville, NC (18 miles from Concord, NC)
- 3 days ago
- Huntersville, NC (18 miles from Concord, NC)
- 3 days ago
Desktop Support Specialist Hi, I am looking for Desktop Support Specialist for my client. This request is for a Desktop Support Specialist to assist Client Services Operations to help support the...
- Huntersville, NC (18 miles from Concord, NC)
- 3 days ago
- Huntersville, NC (18 miles from Concord, NC)
- 3 days ago
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...
Desktop Support Specialist - ONSITE
- Huntersville, NC (18 miles from Concord, NC)
- 3 days ago
- Huntersville, NC (18 miles from Concord, NC)
- 3 days ago
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...
- Huntersville, NC (18 miles from Concord, NC)
- 3 days ago
- Huntersville, NC (18 miles from Concord, NC)
- 3 days ago
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
CPI Security, in Charlotte, NC, is looking to hire a talented Senior IT Support Engineer. The Senior IT Support Engineer acts as the face' of the IT Service Desk and is a steady source of...
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you ready to take charge of incident management and system...
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
GENERAL DESCRIPTION / PRIMARY PURPOSE: This position provides technical support for local systems and infrastructure such as RF scanning, mobile/cloud-based applications, network, router, and...
Demographic Data for Concord, NC
Moving to Concord, NC? Find some basic demographic data about Concord, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Concord, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Concord, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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