Help Desk Analyst Jobs in Concord, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Micro Center
- Charlotte, NC (20 miles from Concord, NC)
- 10 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 10 hours ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
In PersonOracle PLSQL Production Support Engineer
- LTIMindtree
- Charlotte, NC (20 miles from Concord, NC)
- 21 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 21 hours ago
Oracle PLSQL Production Support Engineer Primary Skills Informatica Oracle PLSQL. 4 to 10 years of production support experience in financial services preferably in regulatory reporting. Strong...
In PersonLead Infrastructure Platform Support Engineer
- Wells Fargo
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
About this role: Wells Fargo is seeking a Lead Infrastructure Engineer to join our AI Platforms and model Support Group as part of Digital Technology and Innovations. Learn more about the career...
Hybrid- DPR Construction
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
Technical Skills Strong knowledge of Microsoft 365 and Windows operating systems. Experience supporting cloud-based and enterprise applications....
HybridDesign Technology Support Specialist (AEC Technology)
- Core States Group
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
At Core States Group, the work you do matters to the clients we serve, the communities we support, and the teams who rely on one another to deliver with excellence. Our Cause is powerful: to...
In PersonTechnical Support Representative I
- DNP Imagingcomm America Corporation
- Concord, NC
- 5 days ago
- Concord, NC
- 5 days ago
Basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking, Familiarity with Windows (Win10, 11), Mac OS, iOS, Android Operating Systems...
In PersonTechnical Support Engineer - Level 1
- Park Place Technologies
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
A knowledge of operating systems (Windows, Lunix, Unix) and scripting. Windows server management / patching experience....
In Person- Solarwinds Corp.
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our...
In PersonTechnical Support Engineer, II
- Jack Henry & Associates Inc.
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our...
In PersonApplication Network Support Analyst
- TEKsystems
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
TEKsystems is looking to hire a Application Network Support Analyst to join one of our top financial clients. No C2C (Must work on TEKsystems direct W2) Skills Required: PowerShell scripting:...
Hybrid Contract- TEKsystems
- Charlotte, NC (20 miles from Concord, NC)
- 7 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 7 days ago
. * Configures, supports, and maintains Windows 11, IOS, and Android Operating Systems. * Assists in technical evaluations of new and emerging AV products and recommends new technology for opportunities...
In Person Contract- Charlotte, NC (20 miles from Concord, NC)
- 8 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 8 days ago
Job Title : Desktop Support Location : 2730 West Tyvola Road Charlotte, NC 28217-4578 Duration : 12+ months Contract (with possible extension) Job Description: • Experience with deskside support...
In PersonCloud Support Engineer (AWS/Azure) Charlotte, NC, USA
- Vanguard Group, Inc.
- Charlotte, NC (20 miles from Concord, NC)
- 8 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 8 days ago
Cloud Support Engineer (AWS/Azure) Core Responsibilities: Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices....
HybridSenior IT Support Engineer (Endpoint / Site Lead)
- TEKsystems
- Davidson, NC (20 miles from Concord, NC)
- 14 days ago
- Davidson, NC (20 miles from Concord, NC)
- 14 days ago
Senior IT Support Engineer to serve as the primary daytime technical resource in Davidson, NC. This is a hands-on role with a mix of advanced support, endpoint engineering, and onsite leadership...
In PersonCloud Support Engineer (AWS/Azure)
- Vanguard
- Charlotte, NC (20 miles from Concord, NC)
- 14 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 14 days ago
Vanguard's Data Transmission Services (DTS) team designs, builds, and operates secure, resilient, and scalable integration solutions that enable data exchange between Vanguard and external...
In PersonDemographic Data for Concord, NC
Moving to Concord, NC? Find some basic demographic data about Concord, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Concord, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Concord, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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