Help Desk Analyst Remote & Hybrid Only Jobs in New York
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Support Office, Clerical & Administrative $ 18 / Hour location_on Goshen, New York work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Job Title: IT Support...
Operations (Tech) | Level 2 (USD) Location: New York, New York Duration: Contract Job ID: 168278 Job Overview: The Operations (Tech) | Level 2 role is a critical position within the Executive...
SEB is a leading northern European financial services group, and one of the largest IT employers in the Nordic European countries. Banking is rapidly changing, and we are proud of our reputation...
Remote Work. - Diagnose and resolve technical hardware and software issues, including operating systems and across a range of devices....
Remote WorkWhat You'll Do: Provides Help Desk support for workstations, laptops, printers, mobile devices, and other network-attached devices Monitors the internal ticketing systems, completing basic and escalated...
Remote WorkProduct Hardware Technical Support Specialist New York City, NY Join PatientPoint to be part of a dynamic team creating change in and around the doctor's office. As a leading digital health...
Audit and test Application Development and IT Services programming changes. Assist with programming requests from claims division or in conjunction with other divisions....
Strong knowledge of Windows and Apple operating systems, connectivity and email applications, network troubleshooting, web tools and problem-diagnosis skills....
Remote WorkAll applicants MUST complete this technical assessment in addition to the job application. We are looking for a NYC-based Support Engineer to join our talented, dynamic, and rapidly growing global...
Remote WorkThe Office of Labor Relations (OLR) represents the Mayor in the conduct of all labor relations between the City of New York and labor unions representing employees of the City. The Commissioner...
Remote WorkOverview Freelance IT Support (Contract, 1099) Hourly: $200$250 Were a fully remote company of 25 team members, primarily based in the U.S. (with a couple abroad), looking for a seasoned IT...
Remote WorkExtensive experience supporting Microsoft Operating Systems and Office Suite....
Job Order Number: DG0442708 Job Title: LIFT Help Desk Analyst Company: Seneca Holdings Location: Buffalo, NY Salary: Education: Bachelor's Degree Experience: 3 years Hours: 40 Duration: Full Time, Regular...
Job Order Number: DG0447988 Job Title: QA/QC Support Specialist Company: Industrial Staffing Services Inc dba Equiliem Location: Brooklyn, NY Salary: Education: Bachelor's Degree Experience: 2...
systems required Ability to provide on-call support as necessary required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance...
Remote WorkDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in New York
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »