Help Desk Analyst Remote & Hybrid Only Jobs in New York
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support, Associate / New York, NY
- BlackRock, Inc.
- New York, NY
- 20 hours ago
- New York, NY
- 20 hours ago
Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS....
HybridFront Office Securitization / IRD Application Support Analyst
- Cyma Systems Inc
- New York City, NY
- 1 day ago
- New York City, NY
- 1 day ago
Title: Front Office Securitization / IRD Application Support Analyst Location: New York City, NY (Midtown) – Onsite Duration: Long-Term Contract Interview Process: 1st Round Teams Video Interview,...
RemoteConfiguration and Troubleshooting: Investigate and troubleshoot system and configuration issues raised by customers or impacting customers. Provide assistance to existing customers at critical...
HybridIT Support Level 1 Specialist - Hudson Tunnel Project
- NPAworldwide Recruitment Network
- New York, NY
- 3 days ago
- New York, NY
- 3 days ago
IT Support Level 1 Specialist - Hudson Tunnel Project (OOJ - 46026) NPAworldwide Recruitment Network update Last updated: May/29/2026 Job Description We're looking for a motivated and curious IT...
RemoteAbout Monte Carlo Monte Carlo is the agent trust platform that unifies data and agent observability to monitor, troubleshoot, and improve production AI systems. As enterprises prepare to deploy...
RemoteStudent Temp - IT Support Center
- United Nations Federal Credit Union
- New York, NY
- 3 days ago
- New York, NY
- 3 days ago
Why join this team About UNFCU United Nations Federal Credit Union (UNFCU) provides global banking for global citizens. Since 1947, we have been the leading financial cooperative for the UN...
Remote TemporaryIT Support Specialist/Technician ABOUT THE ROLE: At DIG, we're building our technology with the same passion we apply in our kitchens. Information Technology (IT) is relied on daily by DIG's loyal...
HybridJoining Collibra's Customer Support team Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra's software platform based on your investigation of...
HybridDesktop & Imaging Solutions Engineer We're seeking a highly skilled and self-motivated Desktop Engineer to play a pivotal role in our IT operations. This is a hybrid role based in Melville, NY,...
HybridIT Support Specialist/Technician ABOUT THE ROLE: At DIG, we're building our technology with the same passion we apply in our kitchens. Information Technology (IT) is relied on daily by DIG's loyal...
Remote- TEKsystems
- Wappingers Falls, NY
- 6 days ago
- Wappingers Falls, NY
- 6 days ago
Entry-Level IT Helpdesk Support Specialist Location: On-site - Wappingers Falls, NY (5 days/week) Schedule: 35 hours/week Pay Rate: $22/hour Employment Type: Contract-to-Hire About the Role This...
HybridAbout QuestDB As a specialized database, QuestDB stores, processes and analyzes time series data in real-time, with a focus on reliability, extreme performance and simplicity. It provides...
RemoteResponsibilities Troubleshoot and resolve incidents related to end-user devices i.e. laptops, desktops, cell phones, software, IP phones, printers, AV equipment, basic networking issues, etc.;...
RemoteDesktop Support (Pleasant Valley, CT, 06063) | 05/20/2026 Easy Apply Job Code : JPC - 68674 Job Description Position: Desktop Support or Field Support Location: 3 Farm Glen Blvd, Farmington,...
HybridTechnical Support Engineer, US (East Coast) Location: Remote -- US East Coast Type: Full-Time About Ketch Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning...
RemoteDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in New York
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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