Help Desk Analyst Jobs in Wappingers Falls, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Entry Level/Technical Support Specialist
- TEKsystems
- Wappingers Falls, NY
- 4 days ago
- Wappingers Falls, NY
- 4 days ago
Entry-Level IT Support / Technical Support Specialist Location: On-site - Wappingers Falls, NY (5days/week) Schedule: 35 hours per week Pay Rate: $20-$22/hour Overview This is a great opportunity...
In Person Contract- TEKsystems
- Wappingers Falls, NY
- 6 days ago
- Wappingers Falls, NY
- 6 days ago
Entry-Level IT Helpdesk Support Specialist Location: On-site - Wappingers Falls, NY (5 days/week) Schedule: 35 hours/week Pay Rate: $22/hour Employment Type: Contract-to-Hire About the Role This...
Hybrid- PRIMUS
- Pleasant Valley, NY (11 miles from Wappingers Falls, NY)
- 12 days ago
- Pleasant Valley, NY (11 miles from Wappingers Falls, NY)
- 12 days ago
Desktop Support (Pleasant Valley, CT, 06063) | 05/20/2026 Easy Apply Job Code : JPC - 68674 Job Description Position: Desktop Support or Field Support Location: 3 Farm Glen Blvd, Farmington,...
HybridTechnical Support Professional - Ceph Storage
- IBM Corporation
- Poughkeepsie, NY (6 miles from Wappingers Falls, NY)
- 18 days ago
- Poughkeepsie, NY (6 miles from Wappingers Falls, NY)
- 18 days ago
Introduction The IBM Technical Support team is adding a support engineer to focus on specific customers in a technical account manager position with a background in Linux storage system...
In Person- Computer Task Group, Inc
- Poughkeepsie, NY (6 miles from Wappingers Falls, NY)
- 21 days ago
- Poughkeepsie, NY (6 miles from Wappingers Falls, NY)
- 21 days ago
system, and network connectivity issues Install, configure, and maintain Windows 10/11, Linux, and macOS systems Perform system upgrades, patch management, and hardware replacements including RAM and...
In Person- Fair-Rite Products
- Wallkill, NY (14 miles from Wappingers Falls, NY)
- 23 days ago
- Wallkill, NY (14 miles from Wappingers Falls, NY)
- 23 days ago
Overview FAIR-RITE PRODUCTS CORP. - LOCATED IN WALLKILL, NEW YORK- 12589 IT Support Intern (Kickstart Your Tech Career!) Ready to level up your IT skills for real? Join our team as an IT Support...
In Person InternshipEntry-Level IT Helpdesk Support Specialist
- TEKsystems
- Wappingers Falls, NY
- 30+ days ago
- Wappingers Falls, NY
- 30+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
HybridDemographic Data for Wappingers Falls, NY
Moving to Wappingers Falls, NY? Find some basic demographic data about Wappingers Falls, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Wappingers Falls, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wappingers Falls, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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