Help Desk Analyst Jobs in New York
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
This is a competitive position. Must meet requirements of Ontario County Civil Service. This position will be filled from an eligible list at Ontario County Civil Service Please note that...
Assist in the planning and monitoring of Systems Support expenses; upgrade operating systems and software; create and modify documentation where required EDUCATION: AS (Required) LICENSES / CERTIFICATIONS...
IT Support Assistant - HelpDesk (Provisional)
- Staten Island, NY
- 19 hours ago
- Staten Island, NY
- 19 hours ago
They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located....
. + Experience working with web application development teams. + Familiarity with Atlassian tools such as JIRA, Confluence, Green Hopper, or similar. + Experience with functional regression testing....
Remote WorkSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies...
Remote WorkInformation Technology (IT) Service Desk Analyst The Bronx Defenders (BxD)an innovative, progressive, holistic defense office in the South Bronxseeks an IT Service Desk Analyst. Responsibilities...
FIND A JOB POST A JOB CONTACT US TOOLS FIND A JOB POST A JOB CONTACT US TOOLS New York, New York Help Desk Specialist - NYC Our client is a highly respected and well-established nonprofit...
Senior Tech Support Engineer Software Guidance & Assistance, Inc., (SGA), is seeking a IT Support Engineer for a contract-to-perm position with a financial services firm in mid-town manhattan,...
Technical Support Engineer - University Graduate 2025
- New York, NY
- 21 hours ago
- New York, NY
- 21 hours ago
Technical Support Engineer - University Graduate 2025 Verkada flexible benefit account, parental leave, paid holidays, sick time United States, York, York Jun 11, 2025 Who We Are Verkada is a...
On-Site Desktop/Tech Support: III (Senior) - NY Dexian DISYS United States, York, York Jun 11, 2025 On-Site Desktop/Tech Support: III (Senior) - NY Job details Posted 11 June 2025 Location York,...
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer....
$7000 LASEK/LASIK FREE for easy IT support!;) (Flatiron) Park Avenue South near E 25th St compensation: Free $7000 LASEK laser vision correction! I own Park Avenue LASEK, the #1 non-cutting LASEK...
The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide...
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale,...
Clifton Park, NY, USA | Corporate Shared Services | Hourly | 27.98-38.48 per hour | Full Time Advance your career with the Stark Tech team. We'll shape your future together! Stark Tech is a total...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in New York
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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