Help Desk Analyst Jobs in New York
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Helpdesk Technician Bard College
- Annandale on Hudson, NY
- 2 hours ago
- Annandale on Hudson, NY
- 2 hours ago
Bard College Information Technology seeks a friendly, ambitious, and technically skilled individual to serve as Helpdesk Technician. The Helpdesk Technician is a member of Bard IT?s User Services...
Bard College Information Technology seeks a friendly, ambitious, and technically skilled individual to serve as Helpdesk Technician. The Helpdesk Technician is a member of Bard ITs User Services...
Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of...
The Help Desk Support Analyst will assist in the development of the operating procedures for all Help Desk analysts to follow, assist in supervising and training student employees, and monitor all referred...
Hands-on experience with Windows and macOS operating systems and networking....
systems....
Desktop Support Analyst I, St. Peters Hospital, Albany, NY
- New York, NY
- 18 hours ago
- New York, NY
- 18 hours ago
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
FIX Onboarding and Production Support Specialist
- New York, NY
- 18 hours ago
- New York, NY
- 18 hours ago
FIX Onboarding and Production Support Specialist Role: FIX Onboarding and Production Support Specialist Location : New York City, NY (Onsite) Duration: Long term Job Description: Seeking a...
Corporate ReUse Sales/Computer Technician (Onsite)
- Cheektowaga, NY
- 19 hours ago
- Cheektowaga, NY
- 19 hours ago
Serves as a specialist in a group of services supported within the Corporate ReUse department. Manages the project queue for their area ensuring technological equipment is configured to conform to...
IT Help Desk Support experience (application & hardware support) preferred. Technical Training & Certifications: HP Certifications preferred....
Service Desk Tier 1 Helpdesk JOB LOCATION: New York City, NY (290 Broadway - Ted Weiss Federal Building) WAGE RANGE*:$22-24 JOB NUMBER: 25-02769 REQUIRED EXPERIENCE: Public Trust Clearable...
Onsite 8:30am - 5pm Contract on w2, not accepting resumes from agencies. Location: Brooklyn, near Winthrop ST bus stop IT Service Desk Agent Job Description The Service Desk Agent is the first...
Role: LoanIQ Support Consultant Location: NYC, NY Hybrid 1 day Experience: 8+ years 3 7 years of hands-on experience supporting LoanIQ application in a banking environment. Strong understanding of...
As an IT Support & Delivery Specialist, you will be responsible for providing IT support to attorneys, paralegals and support staff, as well as managing all incoming and outgoing shipments and...
UNIFIED HELP DESK SHIFT SUPERVISOR/DISPATCHER Category:Staff Subscribe: Department:627 Help Desk Locations:New York, NY Posted:Apr 16, 2025 Closes:Jun 16, 2025 - 11:59 PM EDT Type:Full-time Ref....
Demographic Data for New York
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Salary for Help Desk Analyst Jobs in New York
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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