Help Desk Analyst Jobs in New York
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job#: 2084761 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and...
A technology solutions company in Baltimore, MD is looking for a Desktop Support Technician to join their End User Computing (EUC) team. The EUC team is seeking Desktop Support Technicians to...
Perform installation and configuration of software including operating system, patches, and 3rd party products....
systems Experience with relational databases (or data warehouses like Snowflake) and SQL Ability to read and write Python or R code Collaborative and helpful mindset with a focus on always working...
Remote WorkAt Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they...
Help Desk Consultant Company Description Job Description ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE LIST ARE...
Remote WorkWHO WE ARE Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We...
Position Profile This mid-to-advanced level technical operations role focuses on advanced troubleshooting of customer and Ricoh ITS infrastructure issues, including networks, systems, and related...
Experience in Mac Operating system installation + Hands and feet support for network server and conferencing teams We're excited to meet people who share our mission and can make an impact in a variety...
At CompucomStaffing ( **,** youre more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our...
Location: Albany or Rochester, NY (Hybrid) Are you a tech-savvy problem solver who thrives on helping others? Do you enjoy troubleshooting systems, supporting users, and working in a collaborative...
Ultimately, a top-notch Lead, Help Desk Support should be able to ensure that our employees receive professional and efficient technical support....
Genesis10 has an opportunity for you to get into the financial services domain as we are currently seeking a Senior Help Desk/Onsite Support Analyst with our corporate investment banking company...
Provide technical support and troubleshooting for desktops, laptops, and peripherals - Install, configure, and maintain operating systems (Windows) and software applications - Manage network connectivity...
Job Summary: A Technician I will provide Tier I end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software....
Demographic Data for New York
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Title Synonyms
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Salary for Help Desk Analyst Jobs in New York
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Cisco
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- General Repair
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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