Help Desk Analyst Jobs in Rochester, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Professional - Ceph Storage
- IBM Corporation
- Rochester, NY
- 18 days ago
- Rochester, NY
- 18 days ago
Introduction The IBM Technical Support team is adding a support engineer to focus on specific customers in a technical account manager position with a background in Linux storage system...
In Person- O'Connell Electric Company
- Victor, NY (15 miles from Rochester, NY)
- 20 days ago
- Victor, NY (15 miles from Rochester, NY)
- 20 days ago
CLIENT SUPPORT SPECIALIST The Client Support Specialist's primary role is to provide timely and effective support to the business community regarding daily operations while leveraging the IT...
In PersonManaged Services - Data Center Hands & Feet Support - Specialist
- PwC
- Rochester, NY
- 30+ days ago
- Rochester, NY
- 30+ days ago
Industry/Sector Not Applicable Specialism Managed Services Management Level Specialist Job Description & Summary At PwC, our people in integration and platform architecture focus on designing and...
In PersonJob Type Full-time Description The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally...
In PersonIT Support Analyst - Classroom AV Support
- Nazareth College
- Rochester, NY
- 90+ days ago
- Rochester, NY
- 90+ days ago
Position Title IT Support Analyst - Classroom AV Support Position Type Staff Requisition Number ST171 Department Information Tech Services Title of Supervisor Director, Technology & Media Support...
In PersonIT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field
- Amazon
- Rochester, NY
- 90+ days ago
- Rochester, NY
- 90+ days ago
systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In PersonERP Technical Support Engineer Infor CSI (SyteLine)
- RE Build Manufacturing, LLC
- Rochester, NY
- 90+ days ago
- Rochester, NY
- 90+ days ago
About Re:Build Manufacturing Re:Build Manufacturing is a growing family of industrial and engineering businesses combining enabling technologies, operational superiority, and strategic M&A to...
In PersonDemographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Rochester, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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