Help Desk Analyst Jobs in Rochester, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Rochester, NY
- moments ago
- Rochester, NY
- moments ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
This is a 6-month contract to hire, joining an IT Desktop Services team in an operational support role on-site. Candidates will be responsible for tickets and break/fix resolution, working...
Technical Support Representative
- West Henrietta, NY (8 miles from Rochester, NY)
- 4 days ago
- West Henrietta, NY (8 miles from Rochester, NY)
- 4 days ago
Technical Support Representative Job Description Now hiring in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana,...
Technical Support Specialist 2 (Su-Th: 3:00am to 11:30am ET)
- Rochester, NY
- 7 days ago
- Rochester, NY
- 7 days ago
The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in...
- Irondequoit, NY (5 miles from Rochester, NY)
- 11 days ago
- Irondequoit, NY (5 miles from Rochester, NY)
- 11 days ago
Assist in the planning and monitoring of Systems Support expenses; upgrade operating systems and software; create and modify documentation where required REQUIRED QUALIFICATIONS: Strong customer service...
Administrative Assistant/IT Support - Part-Time Beyond TalentEdge - 4.1 Rochester, NY Job Details Part-time $22 - $25 an hour 20 hours ago Qualifications CRM software Email marketing Software...
Proficient with various versions of Microsoft operating systems. Proficient with various versions of Microsoft Office Suites. Knowledge of industry quality standards....
- Fairport, NY (10 miles from Rochester, NY)
- 45+ days ago
- Fairport, NY (10 miles from Rochester, NY)
- 45+ days ago
Staffing - IT Desktop Support#25-64179 Fairport, NY All On-site Job Description Location: 100% Onsite - Fairport, NY Schedule: M-F, 8-5 standard, OT possible Interview Process: 2 rounds expected,...
Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be! Location: Rochester, NY, On-SIte Schedule: Monday - Friday, 8:00am-5:00pm Compensation: $21.00-$36.00...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Rochester, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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