Help Desk Analyst Jobs in Rochester, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Assist in the planning and monitoring of Systems Support expenses; upgrade operating systems and software; create and modify documentation where required EDUCATION: AS (Required) LICENSES / CERTIFICATIONS...
Systems & MS Office products Experience with TCP/IP troubleshooting is a plus Must be able to work 8-5 EST with a scheduled hour for lunch MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM Excellent...
Remote WorkHelp Desk Technician I - Full-Time - Monroe County
- Rochester, NY
- 15 days ago
- Rochester, NY
- 15 days ago
Help Desk Technician I - Full-Time - Monroe County Full Time Technical Monroe County NY, Rochester, NY, US 4 days ago Requisition ID: 2841 Salary Range: $18.00 To $25.00 Hourly Role and...
systems (Linux, Windows, ) with knowledge in server systems and networking- ethernet, routers and switches, servers, SNMP, fiber optics, a plusStrong verbal and written communication skills to deliver...
Knowledge of Windows 10 and 11 operating systems required. Familiarity with Office 365 applications and services required....
Strong working knowledge of networking, operating systems, configurations, hardware and SaaS applications, Windows administration, and basic Linux skills....
Strong knowledge of computer hardware, software, and operating systems....
Technical Support Expert - Level 1 - Business Continuity / Disaster Recovery (BCDR)
- Rochester, NY
- 60+ days ago
- Rochester, NY
- 60+ days ago
Computer literacy skills: Strong working knowledge of Networking, operating systems, configurations, hardware and SaaS applications, Windows administration, & basic Linux skills....
WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products...
Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be! Location: Rochester, NY, On-SIte Schedule: Monday - Friday, 8:00am-5:00pm Compensation: $21.00-$36.00...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
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Salary for Help Desk Analyst Jobs in Rochester, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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