Help Desk Analyst Jobs in Rochester, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Victor, NY (15 miles from Rochester, NY)
- 12 days ago
- Victor, NY (15 miles from Rochester, NY)
- 12 days ago
Skills Windows 10, Windows, Help desk, Service desk, Support, Troubleshooting, Phone support, Password reset, ticketing system, Help desk support, Desktop, Windows 7, Service, Hardware, Microsoft office...
Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the...
- West Henrietta, NY (8 miles from Rochester, NY)
- 15 days ago
- West Henrietta, NY (8 miles from Rochester, NY)
- 15 days ago
We're seeking a Client Support Specialist to deliver exceptional service to clients utilizing the HireRight system for background checks and screenings. If you're passionate about client support,...
- Irondequoit, NY (5 miles from Rochester, NY)
- 19 days ago
- Irondequoit, NY (5 miles from Rochester, NY)
- 19 days ago
Assist in the planning and monitoring of Systems Support expenses; upgrade operating systems and software; create and modify documentation where required EDUCATION: AS (Required) LICENSES / CERTIFICATIONS...
Computer literacy skills: Strong working knowledge of Networking, operating systems, configurations, hardware and SaaS applications, Windows administration, & basic Linux skills....
Technical Support Expert - Level 1 - Business Continuity / Disaster Recovery (BCDR)
- Rochester, NY
- 29 days ago
- Rochester, NY
- 29 days ago
Computer literacy skills: Strong working knowledge of Networking, operating systems, configurations, hardware and SaaS applications, Windows administration, & basic Linux skills....
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
- Fairport, NY (10 miles from Rochester, NY)
- 30+ days ago
- Fairport, NY (10 miles from Rochester, NY)
- 30+ days ago
Staffing - IT Desktop Support#25-53770 $19-$22 per hour Fairport, NY All On-site Job Description Location: 100% Onsite - Fairport, NY Schedule: M-F, 8-5 standard, OT possible Interview Process: 2...
WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products...
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...
Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be! Location: Rochester, NY, On-SIte Schedule: Monday - Friday, 8:00am-5:00pm Compensation: $21.00-$36.00...
- Fairport, NY (10 miles from Rochester, NY)
- 30+ days ago
- Fairport, NY (10 miles from Rochester, NY)
- 30+ days ago
IT Desktop Support#25-57480 $19.87-$21.85 per hour Fairport, NY All On-site Job Description Our Client, a Business Manufacturing And Supply company, is looking for a IT Desktop Support for their...
- Fairport, NY (10 miles from Rochester, NY)
- 30+ days ago
- Fairport, NY (10 miles from Rochester, NY)
- 30+ days ago
IT Desktop Support New York, Fairport 03/21/2025 Contract Active Job Description: Job Summary: The IT Site Technician will provide technical assistance and support for incoming service...
St. John’s is leading and inspiring a shift in society’s views of elder hood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in...
Responsibilities: Migrate 32-bit operating systems and applications to a 64bit environment through virtualization, hardware and/or software upgrades....
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Rochester, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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