Help Desk Analyst Jobs in New York, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Junior Computer Technician Full-Time Brooklyn, NY
- Brooklyn, NY (3 miles from New York, NY)
- 9 hours ago
- Brooklyn, NY (3 miles from New York, NY)
- 9 hours ago
Junior Computer Technician Full-Time Brooklyn, NY PITS Data Recovery is a data recovery company providing professional services across multiple locations. We are looking for a reliable Junior...
In Person Full TimeIT Support Level 1 Specialist - Hudson Tunnel Project
- NPAworldwide Recruitment Network
- Newark, NJ (9 miles from New York, NY)
- 15 hours ago
- Newark, NJ (9 miles from New York, NY)
- 15 hours ago
IT Support Level 1 Specialist - Hudson Tunnel Project (OOJ - 46027) 90000-100000 / US Dollars / Annual Salary NPAworldwide Recruitment Network update Last updated: Jun/01/2026 Job Description...
In PersonIT Service Desk Analyst - VN2730
- Marex Group, Plc.
- New York, NY
- 19 hours ago
- New York, NY
- 19 hours ago
Diversified. Resilient. Dynamic. Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and...
In Person(Remote) Level 2 Support Specialist
- Harris Computer Systems
- New York, NY
- 19 hours ago
- New York, NY
- 19 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonTechnical Support, Associate / New York, NY
- BlackRock, Inc.
- New York, NY
- 19 hours ago
- New York, NY
- 19 hours ago
Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS....
Hybrid- Assa Abloy
- Bogota, NJ (8 miles from New York, NY)
- 19 hours ago
- Bogota, NJ (8 miles from New York, NY)
- 19 hours ago
Unete a nuestro equipo en ASSA ABLOY! Estamos buscando el mejor talento, te invitamos a ser parte del Equipo de TI (Tecnologia) como Especialista de Soluciones TI - sede Bogota. El proposito de la...
In Person- Expeditors
- Edison, NJ (24 miles from New York, NY)
- 21 hours ago
- Edison, NJ (24 miles from New York, NY)
- 21 hours ago
Maintain proficiency in troubleshooting operating systems, enterprise applications, and peripheral devices. Document technical solutions and contribute to the knowledge base for recurring issues....
In PersonFront Office Securitization / IRD Application Support Analyst
- Cyma Systems Inc
- New York City, NY (2 miles from New York, NY)
- 1 day ago
- New York City, NY (2 miles from New York, NY)
- 1 day ago
Title: Front Office Securitization / IRD Application Support Analyst Location: New York City, NY (Midtown) – Onsite Duration: Long-Term Contract Interview Process: 1st Round Teams Video Interview,...
Remote- Barclays
- Whippany, NJ (22 miles from New York, NY)
- 1 day ago
- Whippany, NJ (22 miles from New York, NY)
- 1 day ago
, analyze root causes, and implement effective solutions to keep applications running smoothly An understanding of API technology stack, Java, React, Spring and Databases, like SQL, Oracle, Mongo, operating...
In PersonAV/VC Support Specialist (6+ Month Contract)
- DBI Staffing
- New York, NY
- 1 day ago
- New York, NY
- 1 day ago
We are seeking an experienced AV/VC Support Specialist to provide enterprise-level audiovisual and video conferencing support for meetings, events, conference rooms, and executive-facing...
In Person- Citadel Information Services Inc
- Jersey City, NJ (4 miles from New York, NY)
- 1 day ago
- Jersey City, NJ (4 miles from New York, NY)
- 1 day ago
Location: Jersey City, NJ Only W2 Summary: Provides technical support for enterprise applications to ensure business continuity. Responsibilities: Troubleshoot issues, manage incidents, perform...
In PersonMandatory Requirements: 3+ years experience s upporting Windows operating systems. 3+ years experience networking concepts such as IP addressing, DHCP, and DNS. 3+ years experience deploying, imaging...
In PersonDescription & Requirements Description & Requirements The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS,...
In PersonConfigures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences....
In Person- Dassault Systemes
- Iselin, NJ (20 miles from New York, NY)
- 1 day ago
- Iselin, NJ (20 miles from New York, NY)
- 1 day ago
Distinguish between application, operating system, network, and hardware problems, with an understanding of IT systems design, analysis, and integrations....
HybridDemographic Data for New York, NY
Moving to New York, NY? Find some basic demographic data about New York, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in New York, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New York, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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