Help Desk Analyst Jobs in Liverpool, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- TEKsystems
- Syracuse, NY (4 miles from Liverpool, NY)
- 5 days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 5 days ago
systems, including Control Panel navigation and system configuration * Experience with Active Directory (user account management, permissions, access issues) * Basic networking knowledge, including...
In Person ContractJB Management Inc. Help Desk Attendant Position Summary Provides administrative support for the Q-53 project. Located inside customer facility in Liverpool, NY. You are responsible for tracking...
In PersonField Engineer 4/IT Support Technician W2 Only
- Apidel Technologies
- Syracuse, NY (4 miles from Liverpool, NY)
- 13 days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 13 days ago
Field Engineer 4/IT Support Technician - W2 Only Location: North Syracuse, NY Driving: Weekly Mileage: 250-350 per week, 50-70 miles per day. (All mileage during the day to work locations are...
In Person- TEKsystems
- Syracuse, NY (4 miles from Liverpool, NY)
- 18 days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 18 days ago
Desktop Support Technician | Location: East Syracuse, NY | Schedule: Monday-Friday, 8:00 AM - 5:00 PM | On-Site We are seeking well-rounded Desktop Support Technicians with solid networking...
In Person ContractIT Support & Business Solutions Specialist
- ECHELON SUPPLY AND SERVICE
- Liverpool, NY
- 19 days ago
- Liverpool, NY
- 19 days ago
About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our...
In Person- Jordan Health
- Jordan, NY (13 miles from Liverpool, NY)
- 30+ days ago
- Jordan, NY (13 miles from Liverpool, NY)
- 30+ days ago
Installing, configuring and upgrading operating systems and software, using primarily standard financial, business and administrative application practices....
In Person- TEKsystems
- Syracuse, NY (4 miles from Liverpool, NY)
- 45+ days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 45+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonAnalyst, Help Desk Level I (Syracuse, NY)
- Dumac Business Systems
- Liverpool, NY
- 90+ days ago
- Liverpool, NY
- 90+ days ago
Who You Are As a Help Desk Analyst, you will work directly with customers over the phone & email to coordinate and complete the implementation and support of cutting-edge and legacy vertical applications...
In PersonDemographic Data for Liverpool, NY
Moving to Liverpool, NY? Find some basic demographic data about Liverpool, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Liverpool, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Liverpool, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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