Help Desk Analyst Jobs in Jamaica, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Junior Computer Technician Full-Time Brooklyn, NY
- Brooklyn, NY (9 miles from Jamaica, NY)
- 8 hours ago
- Brooklyn, NY (9 miles from Jamaica, NY)
- 8 hours ago
Junior Computer Technician Full-Time Brooklyn, NY PITS Data Recovery is a data recovery company providing professional services across multiple locations. We are looking for a reliable Junior...
In Person Full TimeIT Support Level 1 Specialist - Hudson Tunnel Project
- NPAworldwide Recruitment Network
- Newark, NJ (19 miles from Jamaica, NY)
- 14 hours ago
- Newark, NJ (19 miles from Jamaica, NY)
- 14 hours ago
IT Support Level 1 Specialist - Hudson Tunnel Project (OOJ - 46027) 90000-100000 / US Dollars / Annual Salary NPAworldwide Recruitment Network update Last updated: Jun/01/2026 Job Description...
In PersonIT Service Desk Analyst - VN2730
- Marex Group, Plc.
- New York, NY (10 miles from Jamaica, NY)
- 18 hours ago
- New York, NY (10 miles from Jamaica, NY)
- 18 hours ago
Diversified. Resilient. Dynamic. Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and...
In Person(Remote) Level 2 Support Specialist
- Harris Computer Systems
- New York, NY (10 miles from Jamaica, NY)
- 18 hours ago
- New York, NY (10 miles from Jamaica, NY)
- 18 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonTechnical Support, Associate / New York, NY
- BlackRock, Inc.
- New York, NY (10 miles from Jamaica, NY)
- 19 hours ago
- New York, NY (10 miles from Jamaica, NY)
- 19 hours ago
Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS....
Hybrid- Assa Abloy
- Bogota, NJ (17 miles from Jamaica, NY)
- 19 hours ago
- Bogota, NJ (17 miles from Jamaica, NY)
- 19 hours ago
Unete a nuestro equipo en ASSA ABLOY! Estamos buscando el mejor talento, te invitamos a ser parte del Equipo de TI (Tecnologia) como Especialista de Soluciones TI - sede Bogota. El proposito de la...
In PersonFront Office Securitization / IRD Application Support Analyst
- Cyma Systems Inc
- New York City, NY (10 miles from Jamaica, NY)
- 23 hours ago
- New York City, NY (10 miles from Jamaica, NY)
- 23 hours ago
Title: Front Office Securitization / IRD Application Support Analyst Location: New York City, NY (Midtown) – Onsite Duration: Long-Term Contract Interview Process: 1st Round Teams Video Interview,...
RemoteAV/VC Support Specialist (6+ Month Contract)
- DBI Staffing
- New York, NY (10 miles from Jamaica, NY)
- 1 day ago
- New York, NY (10 miles from Jamaica, NY)
- 1 day ago
We are seeking an experienced AV/VC Support Specialist to provide enterprise-level audiovisual and video conferencing support for meetings, events, conference rooms, and executive-facing...
In Person- Citadel Information Services Inc
- Jersey City, NJ (14 miles from Jamaica, NY)
- 1 day ago
- Jersey City, NJ (14 miles from Jamaica, NY)
- 1 day ago
Location: Jersey City, NJ Only W2 Summary: Provides technical support for enterprise applications to ensure business continuity. Responsibilities: Troubleshoot issues, manage incidents, perform...
In PersonService Desk Support Specialist
- Cloud and Things
- New York, NY (10 miles from Jamaica, NY)
- 1 day ago
- New York, NY (10 miles from Jamaica, NY)
- 1 day ago
Mandatory Requirements: 3+ years experience s upporting Windows operating systems. 3+ years experience networking concepts such as IP addressing, DHCP, and DNS. 3+ years experience deploying, imaging...
In Person- Bloomberg
- New York, NY (10 miles from Jamaica, NY)
- 1 day ago
- New York, NY (10 miles from Jamaica, NY)
- 1 day ago
Description & Requirements Description & Requirements The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS,...
In Person- Weill Cornell Medicine
- New York, NY (10 miles from Jamaica, NY)
- 1 day ago
- New York, NY (10 miles from Jamaica, NY)
- 1 day ago
Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences....
In Person- Weill Cornell Medical College
- New York, NY (9 miles from Jamaica, NY)
- 2 days ago
- New York, NY (9 miles from Jamaica, NY)
- 2 days ago
Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences....
In PersonTechnical Support Engineer - East Coast
- Monte Carlo
- New York, NY (10 miles from Jamaica, NY)
- 3 days ago
- New York, NY (10 miles from Jamaica, NY)
- 3 days ago
About Monte Carlo Monte Carlo is the agent trust platform that unifies data and agent observability to monitor, troubleshoot, and improve production AI systems. As enterprises prepare to deploy...
Remote- City of New York
- New York, NY (10 miles from Jamaica, NY)
- 3 days ago
- New York, NY (10 miles from Jamaica, NY)
- 3 days ago
KVM) and software within established standards and guidelines, including troubleshooting issues with software, hardware, and operating systems -Identifies and resolves IT-related gaps in existing emergency...
In PersonDemographic Data for Jamaica, NY
Moving to Jamaica, NY? Find some basic demographic data about Jamaica, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Jamaica, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Jamaica, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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