Help Desk Analyst Jobs in Great Neck, NY

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 260 Jobs

Desktop Support Engineer (Dispatch /Part-Time) Paramus, New Jersey- USA

  • Axiom Technologies
  • Paramus, NJ (22 miles from Great Neck, NY)
  • moments ago
  • Paramus, NJ (22 miles from Great Neck, NY)
  • moments ago

Key Responsibilities: 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing...

In Person Part Time

PC Technician

  • Allyon, Inc
  • New York, NY (14 miles from Great Neck, NY)
  • moments ago
  • New York, NY (14 miles from Great Neck, NY)
  • moments ago

systems and installing applications Troubleshooting hardware, software, and printer issues Coordinating repairs and collaborating across IT teams Managing and resolving support tickets through ServiceNow...

In Person

Desktop Engineer (Greenwich)

  • Selby Jennings
  • Greenwich, CT (19 miles from Great Neck, NY)
  • 1 hour ago
  • Greenwich, CT (19 miles from Great Neck, NY)
  • 1 hour ago

Responsibilities: Office 365 applications and Windows 10/11 operating system support Microsoft Active Directory and Office 365 Exchange Online management Citrix Cloud/Microsoft Azure VDA/VDI platform...

In Person

Support Engineer - Java

  • Smarsh
  • New York, NY (14 miles from Great Neck, NY)
  • 1 hour ago
  • New York, NY (14 miles from Great Neck, NY)
  • 1 hour ago

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts...

In Person

Computer Support Specialist

  • DatRose
  • Jamaica, NY (7 miles from Great Neck, NY)
  • 4 hours ago
  • Jamaica, NY (7 miles from Great Neck, NY)
  • 4 hours ago

Many aid concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....

Hybrid

Technical Support Analyst Levels 1 - 2

  • Metropolitan Transportation Authority
  • New York, NY (14 miles from Great Neck, NY)
  • 4 hours ago
  • New York, NY (14 miles from Great Neck, NY)
  • 4 hours ago

Proven knowledge and familiarity with installing, maintaining, and troubleshooting user resources, including, but not limited to, operating system software, MS Office suite, commercial off the shelf...

In Person

Senior Desktop Support Analyst

  • Cognizant Technology Solutions
  • New York, NY (14 miles from Great Neck, NY)
  • 5 hours ago
  • New York, NY (14 miles from Great Neck, NY)
  • 5 hours ago

Strong technical knowledge of desktop operating systems and software applications. Experience providing deskside support to end-users in a corporate environment....

In Person

Technical Support Specialist

  • The New York Times Company
  • New York, NY (14 miles from Great Neck, NY)
  • 16 hours ago
  • New York, NY (14 miles from Great Neck, NY)
  • 16 hours ago

systems....

Hybrid

Junior Computer Technician Full-Time Brooklyn, NY

  • Brooklyn, NY (15 miles from Great Neck, NY)
  • 18 hours ago
  • Brooklyn, NY (15 miles from Great Neck, NY)
  • 18 hours ago

Junior Computer Technician Full-Time Brooklyn, NY PITS Data Recovery is a data recovery company providing professional services across multiple locations. We are looking for a reliable Junior...

In Person Full Time

IT Support Level 1 Specialist - Hudson Tunnel Project

  • NPAworldwide Recruitment Network
  • Newark, NJ (24 miles from Great Neck, NY)
  • 1 day ago
  • Newark, NJ (24 miles from Great Neck, NY)
  • 1 day ago

IT Support Level 1 Specialist - Hudson Tunnel Project (OOJ - 46027) 90000-100000 / US Dollars / Annual Salary NPAworldwide Recruitment Network update Last updated: Jun/01/2026 Job Description...

In Person

IT Service Desk Analyst - VN2730

  • Marex Group, Plc.
  • New York, NY (14 miles from Great Neck, NY)
  • 1 day ago
  • New York, NY (14 miles from Great Neck, NY)
  • 1 day ago

Diversified. Resilient. Dynamic. Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and...

In Person

Technical Support, Associate / New York, NY

  • BlackRock, Inc.
  • New York, NY (14 miles from Great Neck, NY)
  • 1 day ago
  • New York, NY (14 miles from Great Neck, NY)
  • 1 day ago

Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS....

Hybrid

IT solutions specialist

  • Assa Abloy
  • Bogota, NJ (18 miles from Great Neck, NY)
  • 1 day ago
  • Bogota, NJ (18 miles from Great Neck, NY)
  • 1 day ago

Unete a nuestro equipo en ASSA ABLOY! Estamos buscando el mejor talento, te invitamos a ser parte del Equipo de TI (Tecnologia) como Especialista de Soluciones TI - sede Bogota. El proposito de la...

In Person

Front Office Securitization / IRD Application Support Analyst

  • Cyma Systems Inc
  • New York City, NY (15 miles from Great Neck, NY)
  • 1 day ago
  • New York City, NY (15 miles from Great Neck, NY)
  • 1 day ago

Title: Front Office Securitization / IRD Application Support Analyst Location: New York City, NY (Midtown) – Onsite Duration: Long-Term Contract Interview Process: 1st Round Teams Video Interview,...

Remote

AV/VC Support Specialist (6+ Month Contract)

  • DBI Staffing
  • New York, NY (14 miles from Great Neck, NY)
  • 1 day ago
  • New York, NY (14 miles from Great Neck, NY)
  • 1 day ago

We are seeking an experienced AV/VC Support Specialist to provide enterprise-level audiovisual and video conferencing support for meetings, events, conference rooms, and executive-facing...

In Person

Demographic Data for Great Neck, NY

Moving to Great Neck, NY? Find some basic demographic data about Great Neck, NY below.

Local
National
44,575
2,663
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
QA
SDI Service Desk Analyst - SDA
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and constantly evolving,...
Udacity
Data Analyst Nanodegree Program
Clean up messy data, uncover patterns and insights, and communicate your findings. You'll start with an introduction to data analysis tools, including Jupyter Notebook, NumPy, pandas, and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Analyst Jobs in Great Neck, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Great Neck, NY offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.2%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Great Neck, NY
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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