Help Desk Analyst Jobs in Elk River, MN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
DESKTOP SUPPORT TECHNICIAN I (Part Time, Seasonal) - DESKT001305
- Maple Grove, MN (14 miles from Elk River, MN)
- 8 hours ago
- Maple Grove, MN (14 miles from Elk River, MN)
- 8 hours ago
Job Overview: to assist with Microsoft Power Automate workflows, contribute to cybersecurity overview documentation, and support other projects as needed. This role provides hands-on experience...
- Plymouth, MN (23 miles from Elk River, MN)
- 9 days ago
- Plymouth, MN (23 miles from Elk River, MN)
- 9 days ago
Knowledge of Microsoft desktop operating systems, as well as proficiency in the Microsoft Office suite....
- Plymouth, MN (23 miles from Elk River, MN)
- 10 days ago
- Plymouth, MN (23 miles from Elk River, MN)
- 10 days ago
Make your mark at the world's largest HVAC company Daikin Applied is seeking a Technical Support Analyst III who will provide prompt, accurate, expert technical advice to sales representatives,...
- Plymouth, MN (23 miles from Elk River, MN)
- 14 days ago
- Plymouth, MN (23 miles from Elk River, MN)
- 14 days ago
Make your mark at the world's largest HVAC company Daikin Applied is seeking a talented Digital Support Specialist. (This position is based in Minneapolis - candidates must reside within driving...
Technology Support Specialist II
- Maple Grove, MN (14 miles from Elk River, MN)
- 14 days ago
- Maple Grove, MN (14 miles from Elk River, MN)
- 14 days ago
Technology Support Specialist II JobID: 30618 Position Type: Technology/Technology Support Specialist II Date Posted: 5/30/2025 Location: Educational Service Center Closing Date: Until Filled...
Journeyman or Master Electrician, Universal CFC, Boiler Operator or PLT Previous experience within large data center operations (prefer 2 Megawatt or greater) Ability to use computer-based Microsoft Operating...
Technical Support Specialist II (TSS II - Information Systems)
- Maple Grove, MN (14 miles from Elk River, MN)
- 30+ days ago
- Maple Grove, MN (14 miles from Elk River, MN)
- 30+ days ago
Technical Support Specialist II (TSS II - Information Systems) JobID: 30536 Position Type: Technology/Technology Support Specialist II Date Posted: 5/14/2025 Location: Educational Service Center...
- Clearwater, MN (22 miles from Elk River, MN)
- 30+ days ago
- Clearwater, MN (22 miles from Elk River, MN)
- 30+ days ago
systems with a focus on quality including, but not limited to: Windows 10/11; Microsoft Office Printer Support (TCP/IP Settings, SMTP, etc.)...
Desktop Technical Support Level 1 or 2
- Monticello, MN (9 miles from Elk River, MN)
- 60+ days ago
- Monticello, MN (9 miles from Elk River, MN)
- 60+ days ago
Position Type: Technology/ Desktop/Mobile Device Support Specialist Date Posted: 4/10/2025 Location: District Wide Date Available: 07/01/2025 Centrally located on Interstate 94 less...
Demographic Data for Elk River, MN
Moving to Elk River, MN? Find some basic demographic data about Elk River, MN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Elk River, MN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Elk River, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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