Help Desk Analyst Jobs in Minnesota
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
What’s attractive about the IT Support Intern position? Paid summer internship program Ongoing interaction with multiple levels of the organization What You’ll do Resolve computer-related issues...
An employer is looking for a highly skilled remote Client Support Specialist to support both a customer success team and a partner success team within a growing national healthcare start up. In...
Remote WorkPossess knowledge of modern computer hardware, wired and wireless networking, and operating systems (Windows 10, Windows 11, and MacOS)....
Join an organization that provides inventive electrical solutions! Dahl Consulting is currently partnering with a leader in the electronics industry. We work one-on-one with great candidates to...
systems (XP, 7, 8, 10, and 11) and Mac OS and cloud-based communication tools (Zoom, Teams) Familiarity with Ethernet-connected surveillance camera systems is a plus Extensive application support experience...
OVERVIEW The University of St. Thomas invites qualified candidates to apply for a Technical Support Engineer position within the ITS Support Services department. The University of St. Thomas...
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
Our client is looking for a help desk analyst to join their team! We're looking for individuals with AT LEAST 1 year of IT experience and a CompTIA A+ certification....
Summer 2025 Internship Opportunity. Now Hiring for a Desktop Support Intern. We are seeking 2 motivated and detail-oriented interns to support a variety of administrative functions within our IS/T...
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points...
Hiring - Desktop Support Analyst Plymouth, MN - ONSITE Compensation: $21-23/hr Required Skills & Experience -Two-year technical computer degree or certificate -1 - 2 years of experience in a Call...
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical...
systems, SolarWinds Help Desk or equivalent system). 2+ years mentoring other tier 1 technicians and guiding local onsite support Ability to build relationship with all levels of employees including...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Demographic Data for Minnesota
Moving to Minnesota? Find some basic demographic data about Minnesota below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Minnesota
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Minnesota offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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