Help Desk Analyst Jobs in Cambridge, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- TEKsystems
- Waltham, MA (6 miles from Cambridge, MA)
- 1 hour ago
- Waltham, MA (6 miles from Cambridge, MA)
- 1 hour ago
Proactively identify and eliminate technology friction across the enterprise before employees have to ask Design and implement workflow automations that transform how departments operate, from...
In Person ContractSr. Technical Support Engineer
- MKS Instruments, Inc.
- Wilmington, MA (12 miles from Cambridge, MA)
- 2 hours ago
- Wilmington, MA (12 miles from Cambridge, MA)
- 2 hours ago
A Day in Your Life at MKS: As a Sr. Tech Support Engineer supporting Ozone and Microwave products at MKS, you will partner with cross-functional teams (including Engineering, Quality,...
In PersonTechnical Support Engineer, PACS
- RadNet
- Somerville, MA (1 mile from Cambridge, MA)
- 2 hours ago
- Somerville, MA (1 mile from Cambridge, MA)
- 2 hours ago
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server). Strong Linux system administration and command-line experience....
In PersonDesktop Support Engineer (Dispatch /Part-Time) Boston, Massachusetts- USA
- Axiom Technologies
- Boston, MA (3 miles from Cambridge, MA)
- 2 hours ago
- Boston, MA (3 miles from Cambridge, MA)
- 2 hours ago
Key Responsibilities: 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing...
In Person Part Time- Fintech
- Beverly, MA (19 miles from Cambridge, MA)
- 6 hours ago
- Beverly, MA (19 miles from Cambridge, MA)
- 6 hours ago
Join Fintech in Beverly, MA as a Technical Support Specialist and play a key role in delivering seamless IT support across the organization. In this hands-on role, you'll troubleshoot systems,...
In Person- Beth Israel Lahey Health
- Burlington, MA (9 miles from Cambridge, MA)
- 6 hours ago
- Burlington, MA (9 miles from Cambridge, MA)
- 6 hours ago
This individual also supports all standard operating systems, software applications, and vendor devices....
In Person- TEKsystems c/o Allegis Group
- Concord, MA (13 miles from Cambridge, MA)
- 11 hours ago
- Concord, MA (13 miles from Cambridge, MA)
- 11 hours ago
The candidate will offer support with problems that the first-tier of help desk support is unable to resolve....
In Person ContractPosition Overview: We are seeking a Lab IT Support Specialist to provide dedicated technical support within a laboratory setting. This role will partner closely with scientists, vendors, and lab...
In PersonSupply Chain Operations Support Specialist
- Mass General Brigham
- Somerville, MA (1 mile from Cambridge, MA)
- 18 hours ago
- Somerville, MA (1 mile from Cambridge, MA)
- 18 hours ago
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to...
In Person- InfoPeople Corp
- Framingham, MA (15 miles from Cambridge, MA)
- 21 hours ago
- Framingham, MA (15 miles from Cambridge, MA)
- 21 hours ago
IT Support Lead Introduction: The IT Support Lead will be responsible for serving as the primary point of contact for all Primary Care Providers experiencing technology issues with the Ethizo EMR...
In Person- Amazon
- Boston, MA (3 miles from Cambridge, MA)
- 21 hours ago
- Boston, MA (3 miles from Cambridge, MA)
- 21 hours ago
Amazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on Large Language Model (LLM) and identifying improvements to the customer experience, primarily in the...
In PersonNetwork Support Specialist - Tier 1
- Reading Public Schools
- Reading, MA (10 miles from Cambridge, MA)
- 1 day ago
- Reading, MA (10 miles from Cambridge, MA)
- 1 day ago
Unpacks, connects, installs and tests new computers, other hardware, peripherals, operating systems and software....
In PersonIT Systems Support Analyst - LPT - Quincy College
- Quincy College
- Quincy, MA (11 miles from Cambridge, MA)
- 1 day ago
- Quincy, MA (11 miles from Cambridge, MA)
- 1 day ago
Provide Tier 1/Tier 2 help desk support, resolving end-user issues promptly. Support network operations by assisting with troubleshooting and documentation....
In Person- Marlborough, MA (21 miles from Cambridge, MA)
- 1 day ago
- Marlborough, MA (21 miles from Cambridge, MA)
- 1 day ago
Job Title : Desktop Support Location : Marlborough MA 01752 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install...
In Person- Andover, MA (18 miles from Cambridge, MA)
- 1 day ago
- Andover, MA (18 miles from Cambridge, MA)
- 1 day ago
Job Title : Desktop Support Location : Andover, MA 01810 Duration : 12+ months Contract (with possible extension) Job Description: Need an Asset management tech having experience with ServiceNow,...
In PersonDemographic Data for Cambridge, MA
Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Cambridge, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cambridge, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »