Help Desk Analyst Jobs in Cambridge, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Waltham, MA (6 miles from Cambridge, MA)
- 10 hours ago
- Waltham, MA (6 miles from Cambridge, MA)
- 10 hours ago
Description BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing...
Job Overview: We are seeking a proactive and technically skilled IT Support Engineer to serve as a Single Point of Contact (SPOC) for end-user IT support requests. The ideal candidate will have...
AV Support Engineer (Audio-Visual Engineer)
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
AV Support Engineer (Audio-Visual Engineer) Role: AV Support Engineer (Audio-Visual Engineer) Duration: 12 Months Location: Boston, MA (Fully Onsite) Job description: A/V Engineer will be...
Integrations & Technical Support Specialist (Remote)
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides...
Senior Technical Support Engineer
- Waltham, MA (6 miles from Cambridge, MA)
- 1 day ago
- Waltham, MA (6 miles from Cambridge, MA)
- 1 day ago
It's fun to work in a company where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and leadership in...
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Boston, MA (3 miles from Cambridge, MA)
- 2 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 2 days ago
At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in...
Remote WorkField Desktop Support Engineer
- Malden, MA (5 miles from Cambridge, MA)
- 2 days ago
- Malden, MA (5 miles from Cambridge, MA)
- 2 days ago
Overview NSC Global is currently looking for a Field Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class...
Epic Cupid-Radiant Support Specialist
- Boston, MA (3 miles from Cambridge, MA)
- 2 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 2 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Waltham, MA (6 miles from Cambridge, MA)
- 2 days ago
- Waltham, MA (6 miles from Cambridge, MA)
- 2 days ago
Overview If you're looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k)...
IT Technical Support Specialist Contract to HIre
- Canton, MA (13 miles from Cambridge, MA)
- 3 days ago
- Canton, MA (13 miles from Cambridge, MA)
- 3 days ago
IT Technical Support Specialist Contract to HIre Job Title: IT Technical Support Specialist Location: Canton, MA (onsite) Position: Contract-to-Hire (6 months Right to Hire) Join a World-Renowned...
- North Andover, MA (20 miles from Cambridge, MA)
- 3 days ago
- North Andover, MA (20 miles from Cambridge, MA)
- 3 days ago
Install,configure, and maintain desktop operating systems and applications foremployees....
Biomedical Equipment Support Specialist
- Bedford, MA (11 miles from Cambridge, MA)
- 3 days ago
- Bedford, MA (11 miles from Cambridge, MA)
- 3 days ago
systems, and McAfee)....
- Andover, MA (18 miles from Cambridge, MA)
- 3 days ago
- Andover, MA (18 miles from Cambridge, MA)
- 3 days ago
Desktop Support Location : Andover, MA 01810 Duration : 12+ months (with possible extension) Job Description: Experience with deskside support to build machines, install software, move customer...
- Tewksbury, MA (16 miles from Cambridge, MA)
- 3 days ago
- Tewksbury, MA (16 miles from Cambridge, MA)
- 3 days ago
Desktop Support Location : Tewksbury, MA 01876 Duration : 12+ months (with possible extension) Job Description: Experience with deskside support to build machines, install software, move customer...
Demographic Data for Cambridge, MA
Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Cambridge, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cambridge, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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