Help Desk Analyst Jobs in Silver Spring, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 370 Jobs

Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)

  • Tysons, VA (12 miles from Silver Spring, MD)
  • 7 days ago
  • Tysons, VA (12 miles from Silver Spring, MD)
  • 7 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Tysons, VA. In this role, you will provide...

Enterprise IT Support Officer Installer

  • Herndon, VA (20 miles from Silver Spring, MD)
  • 26 days ago
  • Herndon, VA (20 miles from Silver Spring, MD)
  • 26 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...

Enterprise IT Support Officer - Location Support Center

  • Herndon, VA (20 miles from Silver Spring, MD)
  • 13 days ago
  • Herndon, VA (20 miles from Silver Spring, MD)
  • 13 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...

Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician

  • Herndon, VA (20 miles from Silver Spring, MD)
  • 15 days ago
  • Herndon, VA (20 miles from Silver Spring, MD)
  • 15 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...

Enterprise IT Support Officer Equipment and Telephony Installer

  • Herndon, VA (20 miles from Silver Spring, MD)
  • 13 days ago
  • Herndon, VA (20 miles from Silver Spring, MD)
  • 13 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...

IT Hardware Technician

  • Arlington, VA (10 miles from Silver Spring, MD)
  • 7 days ago
  • Arlington, VA (10 miles from Silver Spring, MD)
  • 7 days ago

Description The National Security Sector of Leidos has an upcoming opportunity for an IT Hardware Technician at the Pentagon, Arlington, VA. The IT Hardware Technician will be part of a dynamic...

Sr. Helpdesk Specialist

  • Fort Belvoir, VA (23 miles from Silver Spring, MD)
  • 19 days ago
  • Fort Belvoir, VA (23 miles from Silver Spring, MD)
  • 19 days ago

Description Leidos is seeking an Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides...

Technical Support Engineer (OnPrem)

  • Washington, DC (9 miles from Silver Spring, MD)
  • moments ago
  • Washington, DC (9 miles from Silver Spring, MD)
  • moments ago

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified...

Apple Genius - IT Support Technician

  • Arlington, VA (10 miles from Silver Spring, MD)
  • 5 hours ago
  • Arlington, VA (10 miles from Silver Spring, MD)
  • 5 hours ago

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...

FLEX Senior Application Support Analyst - One Yield Help Desk

  • Bethesda, MD (5 miles from Silver Spring, MD)
  • 5 hours ago
  • Bethesda, MD (5 miles from Silver Spring, MD)
  • 5 hours ago

Id : 25072118, Title : FLEX Senior Application Support Analyst - One Yield Help Desk, Category : Information Technology, RequisitionType : Flex, JobGrade : null, RequisitionId : ...532,...

Security Support Specialist - TS/SCI w/Poly

  • McLean, VA (10 miles from Silver Spring, MD)
  • 7 hours ago
  • McLean, VA (10 miles from Silver Spring, MD)
  • 7 hours ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Senior IT Helpdesk Specialist

  • Washington, DC (9 miles from Silver Spring, MD)
  • 8 hours ago
  • Washington, DC (9 miles from Silver Spring, MD)
  • 8 hours ago

ASRC Federal is seeking a Senior IT Helpdesk Specialist to support an upcoming award located in Washington, DC. This position will require the individual to be onsite 5-days a week and must have...

Help Desk Technician (Part time: 21 hrs a week)

  • Washington, DC (9 miles from Silver Spring, MD)
  • 14 hours ago
  • Washington, DC (9 miles from Silver Spring, MD)
  • 14 hours ago

Provides technical guidance, support and problem resolution to end-users for hardware, operating systems and application software. Helps with computer builds for new hires....

Remote Work

Linux Tier II Technical Support

  • McLean, VA (10 miles from Silver Spring, MD)
  • 14 hours ago
  • McLean, VA (10 miles from Silver Spring, MD)
  • 14 hours ago

In-depth knowledge and experience with all phases of operating systems, hardware, software applications, and networking concepts....

Field Support Specialist - Washington DC, MD

  • Washington, DC (9 miles from Silver Spring, MD)
  • 20 hours ago
  • Washington, DC (9 miles from Silver Spring, MD)
  • 20 hours ago

We understand that the world we want tomorrow starts with how we do business today, and thats why were inspired to make A Better World for Pets. Antech is comprised of a diverse team of...

Demographic Data for Silver Spring, MD

Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.

Local
National
307,175
5,518
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Silver Spring, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Silver Spring, MD offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Silver Spring, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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