Help Desk Analyst Jobs in Silver Spring, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 330 Jobs

Enterprise IT Support Officer Equipment and Telephony Installer

Herndon, VA (20 miles from Silver Spring, MD)
45+ days ago

Herndon, VA (20 miles from Silver Spring, MD)
45+ days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...

Enterprise IT Support Officer - Location Support Center

McLean, VA (10 miles from Silver Spring, MD)
11 days ago

McLean, VA (10 miles from Silver Spring, MD)
11 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in McLean, VA. In this role, you will provide...

Technical Support Analyst SME

McLean, VA (10 miles from Silver Spring, MD)
11 days ago

McLean, VA (10 miles from Silver Spring, MD)
11 days ago

ManTech seeks a motivated, career and customer-oriented Technical Support Analyst SME to join our team in McLean, VA. In this role, you will oversee and execute complex audiovisual (AV) and video...

Enterprise IT Support Officer (EITSO) - Phone Tech

McLean, VA (10 miles from Silver Spring, MD)
30+ days ago

McLean, VA (10 miles from Silver Spring, MD)
30+ days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in McLean, VA. In this role you are responsible for the installation,...

Enterprise IT Support Officer (EITSO) Complex Projects Network Installer

McLean, VA (10 miles from Silver Spring, MD)
30+ days ago

McLean, VA (10 miles from Silver Spring, MD)
30+ days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Complex Projects Network Installer to join our team in McLean, VA. In this role, serve on a team of...

Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)

Tysons, VA (12 miles from Silver Spring, MD)
45+ days ago

Tysons, VA (12 miles from Silver Spring, MD)
45+ days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Tysons, VA. In this role, you will provide...

Enterprise IT Support Officer - Dedicated Support

McLean, VA (10 miles from Silver Spring, MD)
11 days ago

McLean, VA (10 miles from Silver Spring, MD)
11 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Dedicated Support to join our team in McLean, VA. In this role, you will deliver concierge-level IT...

Tier I Support Engineer - Nights

Tysons, VA (12 miles from Silver Spring, MD)
17 days ago

Tysons, VA (12 miles from Silver Spring, MD)
17 days ago

ManTech seeks a motivated, career and customer-oriented Tier I Support Engineer Nights to join our team in Tysons, VA. The Tier I Support Engineer will be part of a global team that provides 24x7...

Tier I Support Engineer - Evenings

Tysons, VA (12 miles from Silver Spring, MD)
30+ days ago

Tysons, VA (12 miles from Silver Spring, MD)
30+ days ago

ManTech seeks a motivated, career and customer-oriented Tier I Support Engineer Evenings to join our team in Tysons, VA. The Tier I Support Engineer will be part of a global team that provides...

Help Desk Tech - MIDS - TS/SCI w. CI Polygraph

Annapolis Junction, MD (13 miles from Silver Spring, MD)
9 days ago

Annapolis Junction, MD (13 miles from Silver Spring, MD)
9 days ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Helpdesk Technician - Tier V - TS/SCI w. Polygraph

Elkridge, MD (18 miles from Silver Spring, MD)
45+ days ago

Elkridge, MD (18 miles from Silver Spring, MD)
45+ days ago

Performs hardware and software installations and upgrades to operating systems and layered software packages....

Junior Help Desk Technician - All shifts available - Active Top Secret required

Washington, DC (9 miles from Silver Spring, MD)
60+ days ago

Washington, DC (9 miles from Silver Spring, MD)
60+ days ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Help Desk Technician - TS/SCI w. CI Polygraph

Washington, DC (9 miles from Silver Spring, MD)
60+ days ago

Washington, DC (9 miles from Silver Spring, MD)
60+ days ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Help Desk Technician - SWINGS Shift - TS/SCI w. CI Polygraph

Annapolis Junction, MD (13 miles from Silver Spring, MD)
15 days ago

Annapolis Junction, MD (13 miles from Silver Spring, MD)
15 days ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Help Desk Technician Mid-level - Active Top Secret Required

Washington, DC (9 miles from Silver Spring, MD)
45+ days ago

Washington, DC (9 miles from Silver Spring, MD)
45+ days ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

View all 330 jobs

Demographic Data for Silver Spring, MD

Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Silver Spring, MD

Local

National

Total Population

307,175

Number of Businesses

5,518

City Size

Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

IT Help Desk Professional

Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Technician

Salary for Help Desk Analyst Jobs in Silver Spring, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Silver Spring, MD offer the following education background

Bachelor's Degree

43.8%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Silver Spring, MD

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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