Help Desk Analyst Jobs in Baltimore, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Company Summary MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECUs success in empowering...
Apple Genius - IT Support Technician
- Annapolis, MD (21 miles from Baltimore, MD)
- 23 hours ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 23 hours ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
We are seeking a reliable and detail-oriented Helpdesk Associate to support our IT operations. This role is responsible for imaging, tracking, deploying, and recovering end-user devices, primarily...
Our client is seeking an indiidual to join their IT Service Desk team as they roll out M365, OneDrive and SharePoint online to their company. He/She will be responsible for answering calls/...
Information Technology Support Specialist (On-Site)
- Baltimore, MD
- 2 days ago
- Baltimore, MD
- 2 days ago
We are currently searching for a IT help desk support to provide support services to satisfy the overall operational objectives to SZCO Supplies Inc....
Desktop Support and Technology Improvement Analyst
- Baltimore, MD
- 2 days ago
- Baltimore, MD
- 2 days ago
Troubleshoot and resolve desktop-related technical problems, including operating systems, applications, and peripheral devices....
Help Desk Technician - TS/SCI W/ poly
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 3 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 3 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
Cleared Systems Administrator/ Help Desk- TS/SCI Clearance Requi
- Columbia, MD (15 miles from Baltimore, MD)
- 3 days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 3 days ago
Cleared Systems Administrator/ Help Desk- TS/SCI Clearance Requi Power3 Solutions View Employer's Profile FOLLOW EMPLOYER Today Top Secret/SCI Unspecified Unspecified IT - Hardware Columbia, MD...
Tier 2 Help Desk GW (Wed - Sun 2pm-10pm) - TS/SCI Poly required
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 3 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 3 days ago
Tier 2 Help Desk GW (Wed - Sun 2pm-10pm) - TS/SCI Poly required Emtak LLC View Employer's Profile FOLLOW EMPLOYER Today Top Secret/SCI Unspecified Full Scope Polygraph IT - Support Annapolis...
Help Desk Specialist L0 KBX - TS/SCI Poly required
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 3 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 3 days ago
desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users....
Information Technology Support Specialist (TS/SCI w Poly)
- Annapolis, MD (21 miles from Baltimore, MD)
- 4 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 4 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
- Owings Mills, MD (13 miles from Baltimore, MD)
- 5 days ago
- Owings Mills, MD (13 miles from Baltimore, MD)
- 5 days ago
systems, network printing and file shares, portable devices, e-mail applications and Web-based user services.Committed to customer service with the ability to maintain professionalism at all times.Maintains...
Prior experience installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365. Prior experience installing and configuring server operating systems: Windows 2012....
Computer Technician II Maryland Institute College of Art
- Baltimore, MD
- 5 days ago
- Baltimore, MD
- 5 days ago
Provide in-person customer service to faculty, staff and students Provide help desk support as needed Provide support for data back up and archive Keep appraised of updates, new systems that will affect...
- Annapolis, MD (21 miles from Baltimore, MD)
- 5 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 5 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Baltimore, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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