Help Desk Analyst Jobs in Baltimore, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Tech - MIDS - TS/SCI w. CI Polygraph
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 9 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 9 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Helpdesk Technician - Tier V - TS/SCI w. Polygraph
- Elkridge, MD (9 miles from Baltimore, MD)
- 45+ days ago
- Elkridge, MD (9 miles from Baltimore, MD)
- 45+ days ago
Performs hardware and software installations and upgrades to operating systems and layered software packages....
Help Desk Technician - SWINGS Shift - TS/SCI w. CI Polygraph
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 15 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 15 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Help Desk Technician - TS/SCI W/ poly
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 60+ days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 60+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Our client is looking to hire a Desktop Technician to work onsite. This position will support internal employees as well as the clinicians and medical professionals out in the field. The end user...
- Sykesville, MD (19 miles from Baltimore, MD)
- 12 hours ago
- Sykesville, MD (19 miles from Baltimore, MD)
- 12 hours ago
Title: Customer Support Specialist Location: USA/Remote Reports to: VP of Delivery Management/IT FLSA Classification: Non-Exempt Full-Time or Part-Time: Full-Time Salary Range: $22 - $32 Starting...
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 1 day ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 1 day ago
Job Type Full-time Description Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community...
Journeyman Help Desk Technician
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
About ARSIEM Corporation At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United...
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
About ARSIEM Corporation At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United...
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Nottingham, MD (9 miles from Baltimore, MD)
- 1 day ago
- Nottingham, MD (9 miles from Baltimore, MD)
- 1 day ago
Position: Service Desk Technician II Hours of Work: Full-time, Non-Exempt Supervisory Responsibility: None In This Role, You Will… Provide second-level functions and escalation support for the IT...
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and...
Remote Work- Towson, MD (7 miles from Baltimore, MD)
- 3 days ago
- Towson, MD (7 miles from Baltimore, MD)
- 3 days ago
MileOne Autogroup is expanding our internal IT team. The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume...
IT Field Support Specialist Level 2 - TS/SCI Full-scope Poly clearance
- Columbia, MD (15 miles from Baltimore, MD)
- 3 days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 3 days ago
IT Field Support Specialist Level 2 - TS/SCI Full-scope Poly clearance Information Management Group, Inc. $70 - 83K life insurance, long term disability, 401(k), company vehicle United States,...
Help Desk Tech - MIDS - TS/SCI w. CI Polygraph
- Annapolis, MD (21 miles from Baltimore, MD)
- 3 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 3 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Baltimore, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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