Help Desk Analyst Jobs in Baltimore, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
College Counseling Support Specialist (part-time)
- Sandy Spring, MD (23 miles from Baltimore, MD)
- moments ago
- Sandy Spring, MD (23 miles from Baltimore, MD)
- moments ago
Founded in 1961, Sandy Spring Friends School is a progressive, coed, academically rigorous day and boarding school serving students from age three through 12th grade. The campus is located on 140...
MileOne currently has an exciting opportunity for a Helpdesk Technician in our newly created Towson call center. Hours: Monday - Friday, 9:00 - 5:30 Compensation: $20.00/hr This is a fantastic...
The University of Maryland, Baltimore (UMB) Center for Information Technology Services - Operations (CITS Operations) has an exciting opportunity for an IT Support Associate. The Center for...
Windows Desktop Engineer - TS/SCI w/Poly
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 19 hours ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 19 hours ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Senior Program Support Specialist
- Greenbelt, MD (23 miles from Baltimore, MD)
- 21 hours ago
- Greenbelt, MD (23 miles from Baltimore, MD)
- 21 hours ago
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 23 hours ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 23 hours ago
desktops, laptops, mobile devices, printers, and network connectivity Troubleshoot and resolve hardware, software, and basic network issues Use diagnostic tools and remote access software (e.g., RDP, Dameware...
Senior Hardware Technician (Government)
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...
- Linthicum Heights, MD (6 miles from Baltimore, MD)
- 2 days ago
- Linthicum Heights, MD (6 miles from Baltimore, MD)
- 2 days ago
Company Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights,Maryland, Washington, DC and Mumbai, India. Infojini...
Tier 1 Help Desk Administrator
- Fort Meade, MD (16 miles from Baltimore, MD)
- 3 days ago
- Fort Meade, MD (16 miles from Baltimore, MD)
- 3 days ago
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Teir 1 Help Desk Administrator to join our...
Cloud Contact Center Support Specialist
- Woodlawn, MD (5 miles from Baltimore, MD)
- 3 days ago
- Woodlawn, MD (5 miles from Baltimore, MD)
- 3 days ago
Please Note: It is an 100% Onsite position Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Experience in scripting to automate and streamline...
PC Network Support Technician 3
- Linthicum, MD (6 miles from Baltimore, MD)
- 3 days ago
- Linthicum, MD (6 miles from Baltimore, MD)
- 3 days ago
RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SCITRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems...
Remote WorkA Specialty Path to Good Health Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing...
Role: Audio / Visual Technician Location: Baltimore, MD 21231 - 5 Days/week Duration: Long term Contract Job Description The primary role of the Infrastructure Operations Analyst within the...
- Annapolis, MD (21 miles from Baltimore, MD)
- 6 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 6 days ago
Solid understanding of operating systems, business applications, printing systems, and network infrastructure....
System Support Engineer Title: System Support Engineer Location: Baltimore, MD Type: Contract-to-Hire (Conversion expected around 6 months) Job Description This is a critical, high-priority role...
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Baltimore, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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