Help Desk Analyst Jobs in Baltimore, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 82 Jobs

End User Support Specialist

  • Cynet Systems
  • Baltimore, MD
  • 14 hours ago
  • Baltimore, MD
  • 14 hours ago

We are looking for End User Support Specialist for our client in Baltimore, MD Job Title: End User Support Specialist Job Location: Baltimore, MD Job Type: Contract Job Overview: Pay Range: $50/hr...

In Person

Help Desk Analyst

  • DCCA.com
  • Ellicott City, MD (9 miles from Baltimore, MD)
  • 14 hours ago
  • Ellicott City, MD (9 miles from Baltimore, MD)
  • 14 hours ago

Visit our website at: www.dcca.com Help Desk Analyst Candidate must have or be willing to obtain a Public Trust Clearance....

In Person

IT Support Engineer I, Ops Tech Solutions (OTS)

  • Amazon
  • Sparrows Point, MD (11 miles from Baltimore, MD)
  • 15 hours ago
  • Sparrows Point, MD (11 miles from Baltimore, MD)
  • 15 hours ago

About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...

In Person

IT Support Technician

  • Amentum
  • Annapolis, MD (21 miles from Baltimore, MD)
  • 1 day ago
  • Annapolis, MD (21 miles from Baltimore, MD)
  • 1 day ago

With your fantastic attention to detail and follow-through, you will provide Tier 1 help desk support with PC, network, and telecommunication users....

In Person

Help Desk Engineer

  • Raydon Corporation
  • Annapolis Junction, MD (14 miles from Baltimore, MD)
  • 1 day ago
  • Annapolis Junction, MD (14 miles from Baltimore, MD)
  • 1 day ago

Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for...

In Person

Desktop Support Specialist

  • Computer Aid Inc.
  • Annapolis, MD (21 miles from Baltimore, MD)
  • 1 day ago
  • Annapolis, MD (21 miles from Baltimore, MD)
  • 1 day ago

system installation, configuration, and troubleshooting (3 years) Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions...

In Person

GEOINT Technical Field Support Specialist (Onsite)

  • RTX
  • Fort Meade, MD (16 miles from Baltimore, MD)
  • 2 days ago
  • Fort Meade, MD (16 miles from Baltimore, MD)
  • 2 days ago

systems, network connectivity, and networking hardware such as routers and switches Design, develop, and maintain software applications using Python and Java for complex systems and applications Troubleshoot...

In Person

Help desk Specialist

  • Navitas Business Consulting Inc
  • Baltimore, MD
  • 2 days ago
  • Baltimore, MD
  • 2 days ago

Server operating systems. 3+ years providing user and infrastructure support within a Help Desk or Service Desk environment....

In Person

Help Desk Support

  • Abacus Service Corporation
  • Annapolis, MD (21 miles from Baltimore, MD)
  • 2 days ago
  • Annapolis, MD (21 miles from Baltimore, MD)
  • 2 days ago

Position: Help Desk Support Location: Annapolis, MD (Onsite) Duration: 6+ Months and Extendable Client: State of MD ( Anne Arundel County Dept of Health ) Description: JOB DESCRIPTION: Anne Arundel...

In Person

Desktop Support

  • Stellar Professionals LLC
  • Annapolis, MD (21 miles from Baltimore, MD)
  • 2 days ago
  • Annapolis, MD (21 miles from Baltimore, MD)
  • 2 days ago

We are seeking a dependable, hands-on Desktop Support to support a fast-paced hardware refresh initiative. You will image, configure, and deploy new Dell laptops, desktops, and workstations,...

In Person

Help Desk Tech - MIDS - TS/SCI w/ CI Polygraph

  • General Dynamics Information Technology
  • Annapolis Junction, MD (14 miles from Baltimore, MD)
  • 2 days ago
  • Annapolis Junction, MD (14 miles from Baltimore, MD)
  • 2 days ago

Desk Support, Troubleshooting Certifications: None Experience: 4 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician MIDS - 2200-0600 Sunday-Thursday Transform...

In Person

Application Reliability & Support Engineer

  • CACI
  • Fort Meade, MD (16 miles from Baltimore, MD)
  • 2 days ago
  • Fort Meade, MD (16 miles from Baltimore, MD)
  • 2 days ago

Application Reliability & Support EngineerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of...

In Person

PC Technician III

  • Albertsons Companies
  • Columbia, MD (15 miles from Baltimore, MD)
  • 2 days ago
  • Columbia, MD (15 miles from Baltimore, MD)
  • 2 days ago

PC Technician III About the company Albertsons Companies is at the forefront of the revolution in retail Albertsons Companies is pleased to announce an exciting opportunity for a Service and...

In Person

26-2279: Help Desk Specialist (Senior) - Baltimore, MD

  • Navitas Business Consulting
  • Baltimore, MD
  • 3 days ago
  • Baltimore, MD
  • 3 days ago

Server operating systems. 3+ years providing user and infrastructure support within a Help Desk or Service Desk environment....

In Person

User Support Engineer

  • Global Enterprise Services, LLC
  • Fort Meade, MD (16 miles from Baltimore, MD)
  • 3 days ago
  • Fort Meade, MD (16 miles from Baltimore, MD)
  • 3 days ago

system Understanding of Apple computing devices Microsoft InTune Microsoft Virtual Desktop Infrastructure Remedy ITSM/ServiceNow System Center Configuration Manager (SCCM) Microsoft Endpoint Configuration...

In Person

Demographic Data for Baltimore, MD

Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.

Local
National
606,269
12,784
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
QA
SDI Service Desk Analyst - SDA
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and constantly evolving,...
Udacity
Data Analyst Nanodegree Program
Clean up messy data, uncover patterns and insights, and communicate your findings. You'll start with an introduction to data analysis tools, including Jupyter Notebook, NumPy, pandas, and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Analyst Jobs in Baltimore, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Baltimore, MD offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.2%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Baltimore, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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