Help Desk Analyst Jobs in Annapolis, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Tech - MIDS - TS/SCI w. CI Polygraph
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 9 days ago
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 9 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Helpdesk Technician - Tier V - TS/SCI w. Polygraph
- Elkridge, MD (17 miles from Annapolis, MD)
- 45+ days ago
- Elkridge, MD (17 miles from Annapolis, MD)
- 45+ days ago
Performs hardware and software installations and upgrades to operating systems and layered software packages....
Help Desk Technician - SWINGS Shift - TS/SCI w. CI Polygraph
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 15 days ago
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 15 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Help Desk Technician - TS/SCI W/ poly
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 60+ days ago
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 60+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
- Baltimore, MD (21 miles from Annapolis, MD)
- 9 hours ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 9 hours ago
Our client is looking to hire a Desktop Technician to work onsite. This position will support internal employees as well as the clinicians and medical professionals out in the field. The end user...
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 1 day ago
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 1 day ago
Job Type Full-time Description Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community...
Journeyman Help Desk Technician
- Columbia, MD (23 miles from Annapolis, MD)
- 1 day ago
- Columbia, MD (23 miles from Annapolis, MD)
- 1 day ago
About ARSIEM Corporation At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United...
- Columbia, MD (23 miles from Annapolis, MD)
- 1 day ago
- Columbia, MD (23 miles from Annapolis, MD)
- 1 day ago
About ARSIEM Corporation At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Graduate Administrative Assistant - Desktop Support Assistant
- College Park, MD (20 miles from Annapolis, MD)
- 1 day ago
- College Park, MD (20 miles from Annapolis, MD)
- 1 day ago
Summary & Additional Information Organization's Summary Statement: The Educational Technology Services (ETS), located in the Benjamin Building, supports the University of Marylands College of...
Technical Support Engineer 1 (remote/onsite)
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and...
Remote WorkEnterprise Service Desk Technician
- Adelphi, MD (22 miles from Annapolis, MD)
- 2 days ago
- Adelphi, MD (22 miles from Annapolis, MD)
- 2 days ago
Requisition #: 971 Job Title: IT/Helpdesk Support Specialist II | Exempt Job Title for Careers Page: Enterprise Service Desk Technician Location: 2800 Powder Mill Road Adelphi, Maryland 20783...
- Adelphi, MD (22 miles from Annapolis, MD)
- 3 days ago
- Adelphi, MD (22 miles from Annapolis, MD)
- 3 days ago
The Helpdesk Support Specialist I provides Tier 1 help desk support for IT issues including identifying, tracking, assigning, resolving, and dispositioning tickets....
IT Field Support Specialist Level 2 - TS/SCI Full-scope Poly clearance
- Columbia, MD (23 miles from Annapolis, MD)
- 3 days ago
- Columbia, MD (23 miles from Annapolis, MD)
- 3 days ago
IT Field Support Specialist Level 2 - TS/SCI Full-scope Poly clearance Information Management Group, Inc. $70 - 83K life insurance, long term disability, 401(k), company vehicle United States,...
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Demographic Data for Annapolis, MD
Moving to Annapolis, MD? Find some basic demographic data about Annapolis, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Annapolis, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Annapolis, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »