Help Desk Analyst Jobs in Annapolis, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TFDM Technical Triage Manager AIMS & Help Desk
- 00100 LEIDOS, INC.
- Edgewater, MD (4 miles from Annapolis, MD)
- 1 hour ago
- Edgewater, MD (4 miles from Annapolis, MD)
- 1 hour ago
Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)'s Terminal Flight Data Manager (TFDM) program. TFDM is a...
In PersonJunior Desktop Support Specialist
- Leidos
- Mount Rainier, MD (22 miles from Annapolis, MD)
- 2 hours ago
- Mount Rainier, MD (22 miles from Annapolis, MD)
- 2 hours ago
Description Leidos is a Fortune 500 company aimed at embracing and solving some of the worlds most pressing challenges. Through science and technology, Leidos makes the world safer, healthier, and...
In Person- Cynet Systems
- Baltimore, MD (21 miles from Annapolis, MD)
- 19 hours ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 19 hours ago
We are looking for End User Support Specialist for our client in Baltimore, MD Job Title: End User Support Specialist Job Location: Baltimore, MD Job Type: Contract Job Overview: Pay Range: $50/hr...
In Person- DCCA.com
- Ellicott City, MD (23 miles from Annapolis, MD)
- 19 hours ago
- Ellicott City, MD (23 miles from Annapolis, MD)
- 19 hours ago
Visit our website at: www.dcca.com Help Desk Analyst Candidate must have or be willing to obtain a Public Trust Clearance....
In PersonIT Support Engineer I, Ops Tech Solutions (OTS)
- Amazon
- Sparrows Point, MD (17 miles from Annapolis, MD)
- 20 hours ago
- Sparrows Point, MD (17 miles from Annapolis, MD)
- 20 hours ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In PersonAnalytic Objectivity and Process Survey Support Specialist
- Leidos
- Takoma Park, MD (24 miles from Annapolis, MD)
- 1 day ago
- Takoma Park, MD (24 miles from Annapolis, MD)
- 1 day ago
Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA). Our talented...
In PersonWith your fantastic attention to detail and follow-through, you will provide Tier 1 help desk support with PC, network, and telecommunication users....
In Person- Raydon Corporation
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 1 day ago
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 1 day ago
Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for...
In Personsystem installation, configuration, and troubleshooting (3 years) Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions...
In PersonIT Support Associate II, Ops Tech Solutions (OTS)
- Amazon.com Services LLC
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
systems support experience or equivalent experience PREFERRED QUALIFICATIONS - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In PersonGEOINT Technical Field Support Specialist (Onsite)
- RTX
- Fort Meade, MD (13 miles from Annapolis, MD)
- 2 days ago
- Fort Meade, MD (13 miles from Annapolis, MD)
- 2 days ago
systems, network connectivity, and networking hardware such as routers and switches Design, develop, and maintain software applications using Python and Java for complex systems and applications Troubleshoot...
In Person- Navitas Business Consulting Inc
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
Server operating systems. 3+ years providing user and infrastructure support within a Help Desk or Service Desk environment....
In PersonPosition: Help Desk Support Location: Annapolis, MD (Onsite) Duration: 6+ Months and Extendable Client: State of MD ( Anne Arundel County Dept of Health ) Description: JOB DESCRIPTION: Anne Arundel...
In Person- International Software Systems, Inc
- Laurel, MD (19 miles from Annapolis, MD)
- 2 days ago
- Laurel, MD (19 miles from Annapolis, MD)
- 2 days ago
The Service Desk Technician provides front-line technical support to end users across the organization, serving as the primary point of contact for IT-related issues. This role is responsible for...
In PersonWe are seeking a dependable, hands-on Desktop Support to support a fast-paced hardware refresh initiative. You will image, configure, and deploy new Dell laptops, desktops, and workstations,...
In PersonDemographic Data for Annapolis, MD
Moving to Annapolis, MD? Find some basic demographic data about Annapolis, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Annapolis, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Annapolis, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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