Help Desk Analyst Jobs in Annapolis, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 109 Jobs

Helpdesk Technician

  • Baltimore, MD (21 miles from Annapolis, MD)
  • 11 hours ago
  • Baltimore, MD (21 miles from Annapolis, MD)
  • 11 hours ago

MileOne currently has an exciting opportunity for a Helpdesk Technician in our newly created Towson call center. Hours: Monday - Friday, 9:00 - 5:30 Compensation: $20.00/hr This is a fantastic...

IT Support Associate

  • Baltimore, MD (21 miles from Annapolis, MD)
  • 13 hours ago
  • Baltimore, MD (21 miles from Annapolis, MD)
  • 13 hours ago

The University of Maryland, Baltimore (UMB) Center for Information Technology Services - Operations (CITS Operations) has an exciting opportunity for an IT Support Associate. The Center for...

Windows Desktop Engineer - TS/SCI w/Poly

  • Annapolis Junction, MD (16 miles from Annapolis, MD)
  • 18 hours ago
  • Annapolis Junction, MD (16 miles from Annapolis, MD)
  • 18 hours ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Senior Program Support Specialist

  • Greenbelt, MD (16 miles from Annapolis, MD)
  • 20 hours ago
  • Greenbelt, MD (16 miles from Annapolis, MD)
  • 20 hours ago

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...

Help Desk, Tier 1

  • Annapolis Junction, MD (16 miles from Annapolis, MD)
  • 22 hours ago
  • Annapolis Junction, MD (16 miles from Annapolis, MD)
  • 22 hours ago

desktops, laptops, mobile devices, printers, and network connectivity Troubleshoot and resolve hardware, software, and basic network issues Use diagnostic tools and remote access software (e.g., RDP, Dameware...

Help Desk Specialist - Suitland, MD (remote)

  • Suitland, MD (22 miles from Annapolis, MD)
  • 23 hours ago
  • Suitland, MD (22 miles from Annapolis, MD)
  • 23 hours ago

The Help Desk Specialist will be responsible for the following: Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications...

Remote Work

Senior Hardware Technician (Government)

  • Columbia, MD (23 miles from Annapolis, MD)
  • 23 hours ago
  • Columbia, MD (23 miles from Annapolis, MD)
  • 23 hours ago

Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...

Lanham Technical Support Operations Manager

  • Lanham, MD (17 miles from Annapolis, MD)
  • 1 day ago
  • Lanham, MD (17 miles from Annapolis, MD)
  • 1 day ago

Lanham Technical Support Operations Manager Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless...

PC Network Support Tech

  • Linthicum Heights, MD (16 miles from Annapolis, MD)
  • 2 days ago
  • Linthicum Heights, MD (16 miles from Annapolis, MD)
  • 2 days ago

Company Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights,Maryland, Washington, DC and Mumbai, India. Infojini...

Tier 1 Help Desk Administrator

  • Fort Meade, MD (13 miles from Annapolis, MD)
  • 3 days ago
  • Fort Meade, MD (13 miles from Annapolis, MD)
  • 3 days ago

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Teir 1 Help Desk Administrator to join our...

Cloud Contact Center Support Specialist

  • Woodlawn, MD (24 miles from Annapolis, MD)
  • 3 days ago
  • Woodlawn, MD (24 miles from Annapolis, MD)
  • 3 days ago

Please Note: It is an 100% Onsite position Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Experience in scripting to automate and streamline...

PC Network Support Technician 3

  • Linthicum, MD (16 miles from Annapolis, MD)
  • 3 days ago
  • Linthicum, MD (16 miles from Annapolis, MD)
  • 3 days ago

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SCITRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems...

Remote Work

Savvy Computer Tech Needed

  • Cheverly, MD (18 miles from Annapolis, MD)
  • 4 days ago
  • Cheverly, MD (18 miles from Annapolis, MD)
  • 4 days ago

un Savvy Computer Tech Needed (Cheverly) Tuxedo Road compensation: Pay will most likely be monthly I am seeking a motivated individual to assist me with my client. The environment thou small, is a...

Technical Support Analyst

  • Baltimore, MD (21 miles from Annapolis, MD)
  • 4 days ago
  • Baltimore, MD (21 miles from Annapolis, MD)
  • 4 days ago

A Specialty Path to Good Health Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing...

Support Engineer

  • Adelphi, MD (22 miles from Annapolis, MD)
  • 4 days ago
  • Adelphi, MD (22 miles from Annapolis, MD)
  • 4 days ago

Job Ref: 10023858 Location: Adelphi, MD Category: IT and Project Management Type: Full time Support Engineer Cloud ServicesUS Exempt RegularFull timeStateside Exempt 2.1Location: Adelphi, MD...

Demographic Data for Annapolis, MD

Moving to Annapolis, MD? Find some basic demographic data about Annapolis, MD below.

Local
National
92,803
3,787
Medium/Lg

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Annapolis, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Annapolis, MD offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Annapolis, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Help Desk Analyst Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
employee creating a tech portfolio
How to Create a Tech Portfolio for Your Next Job Interview

Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.

Read article »