Help Desk Analyst Jobs in Indianapolis, IN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Taft Stettinius & Hollister LLP
- Indianapolis, IN (2 miles from Indianapolis, IN)
- 12 days ago
- Taft Stettinius & Hollister LLP
- Indianapolis, IN (2 miles from Indianapolis, IN)
- 12 days ago
Taft is currently seeking an IT Service Analyst to join our team in Indianapolis. We are seeking an IT Service Analyst for our Indiana office. IT Service Analysts serve clients by providing...
Administer and maintain a Horizon View environment, including: Spinning up new desktop pools Managing FSLogix profile containers Configuring and supporting Cloud Gateway Collaborate on the...
Promotes the sale of Amada software and peripherals within assigned territory. Conducts on-site support to set up the software parameters to match the machine's specifications to take full...
- Brownsburg, IN (15 miles from Indianapolis, IN)
- 1 day ago
- Brownsburg, IN (15 miles from Indianapolis, IN)
- 1 day ago
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table and the...
Considerable knowledge of network operating systems in use by Indiana State Government. Considerable knowledge of networking protocols....
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Finance, located in Indianapolis, IN. Additional...
Description Fair Labor Standards Act Classification: Exempt Provide assistance to the organization wide computer users by answering problem calls through the help desk and resolving the calls...
WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence,...
Desktop Support Technician - Indianapolis, IN
- Indianapolis, IN
- 13 days ago
- Indianapolis, IN
- 13 days ago
Support Technician - Indianapolis, IN American Structurepoint - 3.4 Indianapolis, IN Job Details Full-time Estimated: $49K - $61.1K a year 18 hours ago Qualifications Desktop support Computer science Operating...
- Noblesville, IN (22 miles from Indianapolis, IN)
- 13 days ago
- Noblesville, IN (22 miles from Indianapolis, IN)
- 13 days ago
systems, network systems, and IT architecture Excellent interpersonal communication skills For internal use only: IT001...
- Mooresville, IN (19 miles from Indianapolis, IN)
- 15 days ago
- Mooresville, IN (19 miles from Indianapolis, IN)
- 15 days ago
System Support Engineer Senior LevelLocation: Mooresville, INExperience Required: 8 10 Years Position Overview: We are looking for a seasoned Senior System Support Engineer with 8 10 years of...
system issues required Job/Project Description: This is a great opportunity for an experienced Desktop Support Analyst to work in a small team for an enterprise organization....
Remote WorkMICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Our team is seeking a highly motivated Helpdesk Analyst to join our on-site IT Service Desk team. This is an excellent opportunity for an IT professional to gain hands-on experience in a fast...
Technical Help Desk Representative August 2025
- Indianapolis, IN
- 30+ days ago
- Indianapolis, IN
- 30+ days ago
Basic familiarity with Windows operating systems and Microsoft Office 365. Experience troubleshooting Windows, printers, or networking is a plus, but not required....
Remote WorkDemographic Data for Indianapolis, IN
Moving to Indianapolis, IN? Find some basic demographic data about Indianapolis, IN below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Indianapolis, IN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Indianapolis, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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