Help Desk Analyst Jobs in Indiana
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Tier 2 IT Desktop Support Location: Onsite, Downtown IN Monday-Friday, 8 AM - 5 PM Contract: 6-Month Contract-to-Hire Role Overview: We are seeking a Tier 2 IT Support Technician for our retail...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
IT Level 1 Technician Pay Rate: $18.57 per hour (based on experience) Location: Warsaw, IN Department: Information Technology Job Summary: Cardinal Services is seeking a motivated IT Level 1...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Information Technology Technical Support Analyst II - Evansville
- Evansville, IN
- 2 days ago
- Evansville, IN
- 2 days ago
Knowledge of Microsoft Cloud ecosystem including Entra id, Intune, and Microsoft operating systems. Telecommunications: Voice mail, VoIP, and Mobile devices....
About the Role: Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and...
Ability to fix issues and support all flavors of client operating systems including windows and Mac Ability to support iOS and other handheld devices....
Skills Desktop, Windows 10, Support, Troubleshooting, Hardware, Active directory, Customer service, Technical support, Imaging, Windows, Deployment, Help desk support Additional Skills & Qualifications...
Skills Desktop, Windows 10, Support, Troubleshooting, Hardware, Active directory, Customer service, Technical support, Imaging, Windows, Deployment, Help desk support Additional Skills & Qualifications...
Desktop Support Analyst Westfield, IN Technical Windows 10/11 Technical Support Troubleshooting Hardware Software Active Directory Image/Deploy Job Description Our healthcare client is committed...
Monitor, identify, resolve, and/or escalate alerts to appropriate teams for resolution Monitor, identify, resolve, and/or escalate alerts on all operating system platforms, including AS400, UNIX, and...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world...
Plug Into a New Career - Computer Repair Technician Wanted in Jeffersonville! Are you the go-to tech expert among your friends? Do you enjoy digging into motherboards and solving computer...
Helps to improve Help Desk operations by: Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text....
The Role: Are you passionate about solving tech challenges and helping others? Do you thrive in a multi-site environment where no two days are the same? We’re looking for a motivated IT Support...
Demographic Data for Indiana
Moving to Indiana? Find some basic demographic data about Indiana below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Indiana
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Indiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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