Help Desk Analyst Jobs in Wheaton, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Volktek Systems Inc
- Buffalo Grove, IL (23 miles from Wheaton, IL)
- 5 days ago
- Volktek Systems Inc
- Buffalo Grove, IL (23 miles from Wheaton, IL)
- 5 days ago
About Us Volktek Systems Inc., the U.S. arm of Volktek Corporation (Taiwan), is a global leader in industrial Ethernet networking solutions. For over 30 years, we’ve designed rugged,...
Service Desk Technician - Bilingual Dutch/English - ZF4J1_9-5953
- Downers Grove, IL (5 miles from Wheaton, IL)
- 7 hours ago
- Downers Grove, IL (5 miles from Wheaton, IL)
- 7 hours ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
- Buffalo Grove, IL (23 miles from Wheaton, IL)
- 8 hours ago
- Buffalo Grove, IL (23 miles from Wheaton, IL)
- 8 hours ago
Minimum of 2-3 years of experience with Windows Administration and Desktop Support Proficient knowledge of Mac & Windows Operating Systems, working knowledge of Microsoft O365....
- Naperville, IL (5 miles from Wheaton, IL)
- 8 hours ago
- Naperville, IL (5 miles from Wheaton, IL)
- 8 hours ago
Seasonal IT Help Desk Agent ID 2025-792-928 # of Openings 3 Job Locations Naperville, Illinois Category Customer Service/Support More information about this job: Job Overview: At Mechdyne, we...
- Chicago, IL (24 miles from Wheaton, IL)
- 8 hours ago
- Chicago, IL (24 miles from Wheaton, IL)
- 8 hours ago
. + Strong experience in managing and troubleshooting Windows operating systems and cloud-based platforms. + Skilled in resolving both hardware and software issues across various environments. + Hands-on...
- Chicago, IL (24 miles from Wheaton, IL)
- 12 hours ago
- Chicago, IL (24 miles from Wheaton, IL)
- 12 hours ago
About G2 - The Company When you join G2, you're joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software...
- Arlington Heights, IL (19 miles from Wheaton, IL)
- 1 day ago
- Arlington Heights, IL (19 miles from Wheaton, IL)
- 1 day ago
Hourly Pay Range: $26.36 - $39.54 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: IT Service...
Remote WorkTrading Application Support Analyst
- Chicago, IL (24 miles from Wheaton, IL)
- 1 day ago
- Chicago, IL (24 miles from Wheaton, IL)
- 1 day ago
Trading Application Support Analyst Trading Application Support Analyst Location - LOCAL/ NON-LOCAL (preference) : Local only work location Chicago, IL Onsite/hybrid: 3 Days Onsite Must Have...
- Chicago, IL (24 miles from Wheaton, IL)
- 1 day ago
- Chicago, IL (24 miles from Wheaton, IL)
- 1 day ago
A firm understanding of both Windows and MacOS operating systems. The ability to ask purposeful questions, break down problems and document the resolutions....
Data and Coaching Support Specialist
- Chicago, IL (24 miles from Wheaton, IL)
- 1 day ago
- Chicago, IL (24 miles from Wheaton, IL)
- 1 day ago
Department Crown NCS Data Strategy and Innovation About the Department ABOUT THE DIVISION As one of the first schools of social work in the United States, the Crown Family School of Social Work,...
Computer Support Specialist (48319)
- Chicago, IL (24 miles from Wheaton, IL)
- 1 day ago
- Chicago, IL (24 miles from Wheaton, IL)
- 1 day ago
Collins is an ENR Top 500 Design Firm. We have opportunities for you. Collins Engineers, Inc., is looking for a self-motivated Computer Support Specialist to join our Chicago, Illinois, office....
- Chicago, IL (24 miles from Wheaton, IL)
- 1 day ago
- Chicago, IL (24 miles from Wheaton, IL)
- 1 day ago
Description Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including...
Provide daily service to building staff through service requests, by way of the Altiris Help Desk System. 3. Manage service request assignments to resolve incidents in a timely manner. 4....
- Naperville, IL (5 miles from Wheaton, IL)
- 2 days ago
- Naperville, IL (5 miles from Wheaton, IL)
- 2 days ago
Provide daily service to building staff through service requests, by way of the Altiris Help Desk System. 3. Manage service request assignments to resolve incidents in a timely manner. 4....
- Naperville, IL (5 miles from Wheaton, IL)
- 2 days ago
- Naperville, IL (5 miles from Wheaton, IL)
- 2 days ago
systems, and general computer-related issues Experience working with mobile device management e.g., Intune (Android & iOS) Experience working with Office 365, OneDrive, Active Directory, SerivceNow...
Demographic Data for Wheaton, IL
Moving to Wheaton, IL? Find some basic demographic data about Wheaton, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Wheaton, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wheaton, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »