Help Desk Analyst Jobs in Waukegan, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Volktek Systems Inc
- Buffalo Grove, IL (14 miles from Waukegan, IL)
- 5 days ago
- Volktek Systems Inc
- Buffalo Grove, IL (14 miles from Waukegan, IL)
- 5 days ago
About Us Volktek Systems Inc., the U.S. arm of Volktek Corporation (Taiwan), is a global leader in industrial Ethernet networking solutions. For over 30 years, we’ve designed rugged,...
- Buffalo Grove, IL (14 miles from Waukegan, IL)
- 8 hours ago
- Buffalo Grove, IL (14 miles from Waukegan, IL)
- 8 hours ago
Minimum of 2-3 years of experience with Windows Administration and Desktop Support Proficient knowledge of Mac & Windows Operating Systems, working knowledge of Microsoft O365....
There's currently a Desktop Support position with one of our large pharma clients in Waukegan, IL. This will be 100% on-site in Waukegan, IL and will be an ongoing contract with the potential of...
- Arlington Heights, IL (18 miles from Waukegan, IL)
- 1 day ago
- Arlington Heights, IL (18 miles from Waukegan, IL)
- 1 day ago
Hourly Pay Range: $26.36 - $39.54 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: IT Service...
Remote Work- Evanston, IL (22 miles from Waukegan, IL)
- 1 day ago
- Evanston, IL (22 miles from Waukegan, IL)
- 1 day ago
Department: MCC Information Technology Salary/Grade: ITS/79 Job Summary: This role is responsible for managing and coordinating IT support for multiple departments within the McCormick School of...
- Deerfield, IL (13 miles from Waukegan, IL)
- 2 days ago
- Deerfield, IL (13 miles from Waukegan, IL)
- 2 days ago
As a System Support Engineer, you will play a key role in supporting and maintaining Walgreens technology infrastructure. This includes monitoring and troubleshooting systems to ensure high...
- Northbrook, IL (16 miles from Waukegan, IL)
- 3 days ago
- Northbrook, IL (16 miles from Waukegan, IL)
- 3 days ago
Responsibilities Sentinel is seeking a Tier 2 Help Desk professional to support one of our partners in Northbrook. You will be primarily responsible for fielding help desk tickets and lending...
- Morton Grove, IL (22 miles from Waukegan, IL)
- 3 days ago
- Morton Grove, IL (22 miles from Waukegan, IL)
- 3 days ago
Desktop support Location: Morton Grove, IL Salary: $20.00 USD Hourly - $21.00 USD Hourly Description: Our client is currently seeking a Desktop support. Job Summary The Deskside Support Technician...
- Park Ridge, IL (24 miles from Waukegan, IL)
- 3 days ago
- Park Ridge, IL (24 miles from Waukegan, IL)
- 3 days ago
Who We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration....
- Buffalo Grove, IL (14 miles from Waukegan, IL)
- 4 days ago
- Buffalo Grove, IL (14 miles from Waukegan, IL)
- 4 days ago
system and computer networking is a plus....
- McHenry, IL (21 miles from Waukegan, IL)
- 7 days ago
- McHenry, IL (21 miles from Waukegan, IL)
- 7 days ago
at Follett Software in McHenry, Illinois, United States Job Description Company Overview: Everything we do is for educators. We're partnering with them to advance a bold vision for education that...
- North Chicago, IL (2 miles from Waukegan, IL)
- 7 days ago
- North Chicago, IL (2 miles from Waukegan, IL)
- 7 days ago
Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and...
- North Chicago, IL (2 miles from Waukegan, IL)
- 8 days ago
- North Chicago, IL (2 miles from Waukegan, IL)
- 8 days ago
Desktop Support Candidate to provide support for IT Warehouse and Deployment activities. Experience in an IT/Technology related role (Service Desk, Desktop Support, Mobility, Hardware Fulfillment)...
Computer Technician (Anticipated)
- Skokie, IL (23 miles from Waukegan, IL)
- 8 days ago
- Skokie, IL (23 miles from Waukegan, IL)
- 8 days ago
Computer Technician (Anticipated) Niles Township High School District 219 United States, Illinois, Skokie 7700 Gross Point Road (Show on map) Jun 05, 2025 Position Type: Technology - Non...
- North Chicago, IL (2 miles from Waukegan, IL)
- 8 days ago
- North Chicago, IL (2 miles from Waukegan, IL)
- 8 days ago
We are seeking a detail-oriented and proactive PC Tech in Waukegan, IL focusing on warehouse and deployment operations. This role is ideal for someone with hands-on experience in IT support and...
Demographic Data for Waukegan, IL
Moving to Waukegan, IL? Find some basic demographic data about Waukegan, IL below.
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Salary for Help Desk Analyst Jobs in Waukegan, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Waukegan, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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