Help Desk Analyst Jobs in Scott Air Force Base, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 1 day ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 1 day ago
Salary Not Available Position range in Missouri $42k - $67k Per Year Technical Support Specialist ISPN Network Services Occupation: Computer User Support Specialists Location: Saint Louis, MO -...
Bi-Lingual (ELL) Family Support Specialist 2025-26 SY
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 1 day ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 1 day ago
JOB SUMMARY Normandy Schools Collaborative is seeking a Bi-Lingual (ELL) Family Support Specialist. Under the direction of the Executive Director of Student Support,our Bi-Lingual Family Support...
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 5 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 5 days ago
Install/Upgrade desktop operating systems, drivers, memory, hard drives and other peripherals, as required. Evaluate new hardware and software configurations....
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 7 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 7 days ago
Proficiency in troubleshooting Windows and macOS operating systems, Microsoft Office Suite, and common business applications....
Integration & SCADA Support Engineer
- Fairview Heights, IL (9 miles from Scott Air Force Base, IL)
- 12 days ago
- Fairview Heights, IL (9 miles from Scott Air Force Base, IL)
- 12 days ago
If you aspire to start a career working alongside experts in the field, gaining the knowledge and experience to become an expert yourself, this is a fantastic opportunity for you. You will have...
Technical Support Engineer (Service Desk Engineer) - After Hours
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 13 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 13 days ago
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly...
A/V Technology Support Specialist
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 13 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 13 days ago
Proficiency with macOS and applications on Apple operating systems, including Office or macOS. Keynote required....
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 13 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 13 days ago
** We are looking for Level II, Level III, and Level IV** Must-Haves: We need 1-4+ years of experience with hands-on support experience in an MSP environment. Advanced technical knowledge in...
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 15 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 15 days ago
Overview Are you looking for a career with premium benefits and the potential for growth? At TKC Holdings, we’ve created something special, a better place to work and grow. Many employees start...
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 15 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 15 days ago
Must Have: 2 - 3 years of experience in a similar position. 23 years of hands-on support experience in an MSP environment. Advanced technical knowledge in Windows servers, networking protocols,...
Remote WorkDesktop Specialist TEKsystems c/o Allegis Group Today Secret IT - Support Scott Air Force Base, IL (ON-SITE/OFFICE) Job Description The Technical Support Specialist has the skills and abilities to...
Lead Technical Support Engineer I
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 20 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 20 days ago
Strong knowledge of Windows operating systems, Active Directory, and network fundamentals. Experience working with identity management platforms such as Active Directory....
- O Fallon, IL (5 miles from Scott Air Force Base, IL)
- 21 days ago
- O Fallon, IL (5 miles from Scott Air Force Base, IL)
- 21 days ago
US Citizen with the ability to obtain/maintain a security clearance when needed Strong knowledge of various operating systems (Windows, macOS, Linux)....
Field Service Technical Support
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 23 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 23 days ago
system installation....
IT Training Coordinator/Help Desk Support
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 23 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 23 days ago
Position Type: Full-time, 12-month position Summary Principia is looking for an IT Training Coordinator/Basic Help Desk Support person....
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Scott Air Force Base, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Scott Air Force Base, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »