Help Desk Analyst Jobs in Scott Air Force Base, IL

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 35 Jobs

Technical Support Engineer

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
7 hours ago

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
7 hours ago

Technical Support Engineer THE OPPORTUNITY We are searching for a highly skilled Technical Support Engineer to play a key role in customer support. This position offers an exciting chance to join...

Desktop Support Technician

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
1 day ago

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
1 day ago

Cognizant CIS** About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving...

Epic Cupid-Radiant Support Specialist

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
2 days ago

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
2 days ago

Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...

Desktop Support

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
3 days ago

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
3 days ago

Desktop Support Cognizant North America life insurance, parental leave, paid time off, paid holidays, 401(k) United States, Missouri, St. Louis Jun 11, 2025 Cognizant CIS About Cloud...

Help Desk Support - Scott AFB, Illinois (Shift Work)

Scott AFB, IL
5 days ago

Scott AFB, IL
5 days ago

Serco is seeking an Entry Level Help Desk Support to join our Help Desk Support Team to assist and provide support for our Serco employees and contractors in Scott AFB, IL - (On-Site)....

Senior IT Support Technician

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
5 days ago

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
5 days ago

This role blends traditional Help Desk support with hands-on responsibilities in workstation management, basic server administration, and network support....

SharePoint Helpdesk Administrator

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
6 days ago

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
6 days ago

desk support for internal and remote users Backup for Azure user environment, including creating and deleting users, managing access, in tune management Perform additional duties as assigned Commit...

Help Desk Analyst

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
6 days ago

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
6 days ago

Join Our Team as a Help Desk Analyst! Are you passionate about solving tech problems and helping people?...

Procore Support Engineer

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
6 days ago

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
6 days ago

Procore Support Engineer Clayco - St. Louis, MO, United States Tagged: Information Technology About Us Clayco is a full-service, turnkey real estate development, master planning, architecture,...

Manager of IT Support

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
8 days ago

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
8 days ago

Proficiency in troubleshooting Windows and macOS operating systems, Microsoft Office Suite, and common business applications....

ITSA Help Desk Support I (CS25-246)

Edwardsville, IL (19 miles from Scott Air Force Base, IL)
19 days ago

Edwardsville, IL (19 miles from Scott Air Force Base, IL)
19 days ago

Position Description Under the administrative direction of the Manager, the ITSA - Help Desk Support I (CS25-246) position provides first-level technical support and troubleshooting for client issues...

Technical Support

Columbia, IL (20 miles from Scott Air Force Base, IL)
22 days ago

Columbia, IL (20 miles from Scott Air Force Base, IL)
22 days ago

Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...

Junior Helpdesk Specialist

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
24 days ago

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
24 days ago

Overview Junior Helpdesk Specialist St. Louis, MO Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional...

Production / Technical Support II

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
24 days ago

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
24 days ago

Innova Solutions has a client that is immediately hiring for a Position type: Duration: Location: As a(n) you will: Key Responsibilities: This is an ATM Ops L1 Support Analyst role. Role is...

VMO_Production / Technical Support II

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
24 days ago

Saint Louis, MO (19 miles from Scott Air Force Base, IL)
24 days ago

Innova Solutions has a client that is immediately hiring for a Position type: Duration: Location: As a(n) you will: Key Responsibilities: This is an ATM Ops L1 Support Analyst role. Role is...

View all 35 jobs

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

IT Help Desk Professional

Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Technician

Salary for Help Desk Analyst Jobs in Scott Air Force Base, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Scott Air Force Base, IL offer the following education background

Bachelor's Degree

43.8%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Scott Air Force Base, IL

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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