Help Desk Analyst Jobs in Scott Air Force Base, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Metro Transit - St. Louis
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 20 hours ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 20 hours ago
Supports and maintains Microsoft Windows operating systems, Microsoft 365, agency-specific applications, and enterprise tools such as SCCM, Active Directory, and ServiceNow....
In PersonUser Support Specialist Junior (Shift 2)
- GDH
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 2 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 2 days ago
Role Summary This position involves providing technical support and troubleshooting services within an IT help desk environment. The role requires addressing customer inquiries related to...
In Person- St Louis Public Library
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 3 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 3 days ago
The St. Louis Public Library is seeking a Help Desk Technician to join the Technology Department. The Help Desk Technician is responsible for providing Level 1 support to Library staff. We are...
In PersonTechnical Support Specialist II - Elevated Support, WashU IT
- Washington University
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 5 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 5 days ago
Scheduled Hours 40 Position Summary Desktop support: Provides University leadership daily support of workstations, including operating system, software installation and maintenance and hardware....
In Person2045 Help Desk 1 (Secret Clearance Required)
- All Points Logistics LLC
- Scott Air Force Base, IL
- 5 days ago
- Scott Air Force Base, IL
- 5 days ago
Responsibilities include, but are not limited to: Provide Tier 1/2 Help Desk support for end users (military, civilian, and contractor personnel) Perform laptop and desktop setup, configuration, and...
In Person- USmax Corporation
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 5 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 5 days ago
Job Requirements Saint Louis, MO Top Secret Polygraph None Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description USmax Corporation is seeking a...
In Person- Scitor Corporation
- Scott Air Force Base, IL
- 7 days ago
- Scott Air Force Base, IL
- 7 days ago
OR Operating System (e.g., Microsoft, Linux, Solaris, etc.)...
In Person- Kforce
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 7 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 7 days ago
Kforce is looking for a Desktop Support Technician to come aboard a contract opportunity with one of our clients. Summary:The Technician will resolve incidents escalated from first line of support...
In Person- Missouri Historical Society
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 8 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 8 days ago
Job DetailsJob Location: Missouri History Museum - St. Louis, MO 63112Position Type: Full TimeSalary Range: $19.69 - $21.88 HourlyThe Missouri Historical Society is looking for technically skilled...
In PersonAccounting Technical Support Associate
- Fiserv, Inc.
- Columbia, IL (20 miles from Scott Air Force Base, IL)
- 11 days ago
- Columbia, IL (20 miles from Scott Air Force Base, IL)
- 11 days ago
Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
In Person- TEKsystems c/o Allegis Group
- Scott Air Force Base, IL
- 11 days ago
- Scott Air Force Base, IL
- 11 days ago
Job Requirements Scott AFB, IL Secret Polygraph not specified Early Career (2+ yrs experience) Salary not specified Join Premium to unlock estimated salaries Job Description We are seeking Secret...
In Person- Enterprise
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 12 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 12 days ago
Overview As we continue to build our team in support of our vision to the be the worlds best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Mobility is...
Remote Hybrid- Mary Institute and St Louis Country Day School - MICDS
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 13 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 13 days ago
Provides general and in-depth technical guidance, assistance, and maintenance support to end users, as requested, on diverse software applications, operating systems, and hardware systems....
In Person- Washington University
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 14 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 14 days ago
Scheduled Hours 40 Position Summary Ensure positive experience between deskside support and customers by overseeing daily operations & activities of deskside technical staff. Serves as liaison...
In Person- Western Specialty Contractors
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 14 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 14 days ago
systems, and common business applications Ability to follow instructions, document work clearly, and manage multiple tasks Strong problem-solving skills and attention to detail Strong communication...
In Person InternshipHelp Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Scott Air Force Base, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Scott Air Force Base, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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