IT Support Technician

Job DetailsJob Location: Missouri History Museum - St. Louis, MO 63112Position Type: Full TimeSalary Range: $19.69 - $21.88 HourlyThe Missouri Historical Society is looking for technically skilled candidates with good problem-solving abilities and who display interpersonal skills for the position of IT Support Technician. The IT Support Technician is an important part of a small and dynamic IT department supporting the Institution’s users and infrastructure.

Duties include tasks and areas of responsibility:

• User support and training – both remotely and in-person

• Responding to support calls and email requests

• PC hardware builds, imaging, and troubleshooting

• Printer support

• Monthly Backup tape offsite rotation

• User onboarding and offboarding

• Assisting other IT Department personnel as needed

• Server support and administration

• Phone and phone system support

• Working with and supporting Office365 environment and applications

• Working with PCs, Macs, smartphones and other hardware and software, including installation, support/troubleshooting, upgrades, and replacement

• Working with building cabling, including tracing cables and doing and/or assisting with minor cable installation and troubleshooting tasks

• Limited travel between three local sites: Missouri History Museum, Library and Research Center, Soldiers Memorial Military Museum, and two storage facilities will be required

• Some physical work – equipment moves, rack mounting, etc., will be required

• Very occasional after-hours work may be required

• Other duties as assigned

Knowledge and experience in these areas is desirable:

• General troubleshooting and problem solving

• General knowledge of Windows servers and Active Directory

• Microsoft Office365 and Office desktop apps

• Windows desktop/laptop environment

• General knowledge of phone systems

• General knowledge of Windows Hyper-V VM environment a plus

• General familiarity with networking concepts

• Some familiarity with general data cabling

• Video Conferencing

• Mac desktop/laptop environment and hardware

• General Linux environment familiarity a plus

• PC hardware and port types

QualificationsRequirements include:

• The ability to perform duties shown above

• The ability to interact with others and communicate clearly and courteously

• The ability to be self-directed when needed

• Demonstrated troubleshooting and analytical skills

• The ability to constructively work with users/fellow employees and vendors

• Reliability - show up on time for scheduled shifts

• College or high school degree with minimum 2 years of applicable experience

• The desire to learn new things!