Help Desk Analyst Jobs in North Chicago, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Position Overview: We are actively seeking a Level 2 Desktop Technician with a strong emphasis on hardware repair and break/fix support. This role is ideal for someone who enjoys hands-on...
- Elk Grove Village, IL (22 miles from North Chicago, IL)
- 18 hours ago
- Elk Grove Village, IL (22 miles from North Chicago, IL)
- 18 hours ago
This senior, cross-functional role serves as a subject matter expert for complex, escalated incidents across core Supply Chaintechnologies, including WMS, G2P, TMS, SCADA, and related logistics...
- Rosemont, IL (22 miles from North Chicago, IL)
- 22 hours ago
- Rosemont, IL (22 miles from North Chicago, IL)
- 22 hours ago
Basic Qualifications: At least 2 years of experience in a Help Desk/Support role. Proven experience in a cloud-only Microsoft 365 E5 tenant environment....
- Park Ridge, IL (21 miles from North Chicago, IL)
- 1 day ago
- Park Ridge, IL (21 miles from North Chicago, IL)
- 1 day ago
Strong SQL skills and proven ability to work directly with relational databases. Prior experience with enterprise integrations (REST/SOAP APIs, XML, JSON, batch processing)....
- Northbrook, IL (14 miles from North Chicago, IL)
- 1 day ago
- Northbrook, IL (14 miles from North Chicago, IL)
- 1 day ago
Overview We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we...
Remote Work- Buffalo Grove, IL (11 miles from North Chicago, IL)
- 1 day ago
- Buffalo Grove, IL (11 miles from North Chicago, IL)
- 1 day ago
Company: Siemens Industry, Inc. Location: 1000 Deerfield Parkway, Buffalo Grove, IL 60089 Position Title: Technical Support Engineer Salary $110,165 - $132,700 / Year Hours: Monday - Friday, 8:00...
- Elk Grove Village, IL (22 miles from North Chicago, IL)
- 1 day ago
- Elk Grove Village, IL (22 miles from North Chicago, IL)
- 1 day ago
Position Title: Technical Support Specialist Location: Peachtree Corners, GA, Harleysville, PA, Elk Grove Village, IL Are you looking for a company that empowers talent? Here at Siemens, we take...
- Northbrook, IL (14 miles from North Chicago, IL)
- 2 days ago
- Northbrook, IL (14 miles from North Chicago, IL)
- 2 days ago
Job Summary Job Description JOB SUMMARY This senior, cross-functional role serves as a subject matter expert for complex, escalated incidents across core Supply Chain technologies, including WMS,...
- Lake Zurich, IL (12 miles from North Chicago, IL)
- 2 days ago
- Lake Zurich, IL (12 miles from North Chicago, IL)
- 2 days ago
IT Support Associate You will be an essential part of our US Technical Support Team supporting our local warehouse facilities users providing IT support to our end users for workstation...
Senior Virtual Desktop Engineer
- Vernon Hills, IL (8 miles from North Chicago, IL)
- 2 days ago
- Vernon Hills, IL (8 miles from North Chicago, IL)
- 2 days ago
Senior Azure Virtual Desktop Engineer/Architect Contract Duration: 6 Months+ Location: Fully Remote (CST Hours) Reason for Opening: Migration from Citrix to Azure Virtual Desktop (AVD) Overview:...
Remote WorkSeeking a 2-Desktop Engineers, in Pleasant Prairie, WI.
- Pleasant Prairie, WI (14 miles from North Chicago, IL)
- 2 days ago
- Pleasant Prairie, WI (14 miles from North Chicago, IL)
- 2 days ago
Bachelor's degree preferred. 2+ years experience in help desk support and data center operations....
- Glenview, IL (16 miles from North Chicago, IL)
- 2 days ago
- Glenview, IL (16 miles from North Chicago, IL)
- 2 days ago
Company Description Halo Group is a premier provider of IT talent. We place technology experts within the teams of the worlds leading companies and help clients build innovative businesses that...
- Vernon Hills, IL (8 miles from North Chicago, IL)
- 3 days ago
- Vernon Hills, IL (8 miles from North Chicago, IL)
- 3 days ago
Help Desk Technician Responsibilities: Help desk support for a laptop refresh project Assist with 200+ laptops, replace old laptops with new ones Help users join the domain Install software updates...
- Kenosha, WI (20 miles from North Chicago, IL)
- 4 days ago
- Kenosha, WI (20 miles from North Chicago, IL)
- 4 days ago
General Overview of Position The City of Kenosha's Information Technology Department is a dynamic and collaborative team, serving as both an innovation partner and technical support resource for...
Technical Support Specialist - HYBRID
- Schaumburg, IL (23 miles from North Chicago, IL)
- 5 days ago
- Schaumburg, IL (23 miles from North Chicago, IL)
- 5 days ago
Preferred Skills and Qualifications: Knowledge of and/or basic skills in: Microsoft Windows Applications and Desktop Operating Systems (Active Directory)....
Demographic Data for North Chicago, IL
Moving to North Chicago, IL? Find some basic demographic data about North Chicago, IL below.
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Salary for Help Desk Analyst Jobs in North Chicago, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in North Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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