Help Desk Analyst Jobs in North Chicago, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Ecosystem Technical Support Specialist (Hybrid)
- Motorola Solutions
- Schaumburg, IL (23 miles from North Chicago, IL)
- 1 day ago
- Schaumburg, IL (23 miles from North Chicago, IL)
- 1 day ago
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...
Hybrid- Follett Software
- McHenry, IL (21 miles from North Chicago, IL)
- 4 days ago
- McHenry, IL (21 miles from North Chicago, IL)
- 4 days ago
at Follett Software in McHenry, Illinois, United States Job Description Company Overview: Everything we do is for educators. We're partnering with them to advance a bold vision for education that...
Remote- LifeStance Health
- Park Ridge, IL (21 miles from North Chicago, IL)
- 5 days ago
- Park Ridge, IL (21 miles from North Chicago, IL)
- 5 days ago
systems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical...
In PersonSenior Manager User Support Services, Des Plaines and Help Desk
- Oakton College
- Des Plaines, IL (18 miles from North Chicago, IL)
- 5 days ago
- Des Plaines, IL (18 miles from North Chicago, IL)
- 5 days ago
Category: : Staff Subscribe: : Department: : Information Technology Locations: : Des Plaines, IL Posted: : May 28, 2026 Closes: : Jun 25, 2026 - 11:59 PM EDT Type: : Full Time Staff Position ID: :...
HybridKey Responsibilities Provide support for IT warehouse operations, including fulfillment, inventory management, and hardware distribution. Process and manage tickets through an IT service...
In Person Contract- GenAquarius LLC
- Libertyville, IL (5 miles from North Chicago, IL)
- 5 days ago
- Libertyville, IL (5 miles from North Chicago, IL)
- 5 days ago
Desk Support professional to join our team in Chicago....
In PersonSenior Manager User Support Services, Des Plaines and Help Desk - Oakton College
- Oakton Community College
- Des Plaines, IL (18 miles from North Chicago, IL)
- 6 days ago
- Des Plaines, IL (18 miles from North Chicago, IL)
- 6 days ago
Job Description: Basic Function and Responsibility The Senior Manager of User Support Services, Des Plaines and College IT Help Desk is the lead in managing and coordinating support of Oakton's...
Hybrid- Onbe, Inc
- Buffalo Grove, IL (11 miles from North Chicago, IL)
- 7 days ago
- Buffalo Grove, IL (11 miles from North Chicago, IL)
- 7 days ago
Summary: The Client Support Specialist (CSS) collaborates with the Client Support Management team to ensure the success of our client programs! The Specialist role works closely with Client...
In PersonAssist users with application problems, operating systems, and network connectivity. Document all support activities, solutions, and updates in the ticketing system....
In Person ContractAssist users with operating systems, productivity tools, and network connectivity issues. Document incidents, service requests, and resolutions within a ticketing system....
In Person ContractDesktop Support Specialist - Temp Warehouse Support
- Astreya
- Pleasant Prairie, WI (14 miles from North Chicago, IL)
- 7 days ago
- Pleasant Prairie, WI (14 miles from North Chicago, IL)
- 7 days ago
Role Overview Astreya is seeking an experienced L2 Desktop Support Technician for a 36 month contract engagement to support a fast-moving client environment. In this role, you will serve as a...
In Person Temporary- ADP, Inc.
- Hoffman Est, IL (19 miles from North Chicago, IL)
- 11 days ago
- Hoffman Est, IL (19 miles from North Chicago, IL)
- 11 days ago
Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products....
In PersonIT Service Desk Specialist, Level III
- 3 Reasons Consulting, LLC
- North Chicago, IL
- 11 days ago
- North Chicago, IL
- 11 days ago
systems in an enterprise IT environment Prior experience in help desk, desktop support, or service desk roles Experience supporting military or federal health IT environments is a plus Required Certification...
In PersonDesktop Support Systems Analyst
- Idex Corporation
- Northbrook, IL (14 miles from North Chicago, IL)
- 12 days ago
- Northbrook, IL (14 miles from North Chicago, IL)
- 12 days ago
If youre looking for a special place to build or grow your career, youve found it. Whether youre an experienced professional, a recent college graduate or somewhere in between, IDEX is a place...
In PersonTechnical Support Specialist Lead
- Northwestern University
- Evanston, IL (20 miles from North Chicago, IL)
- 13 days ago
- Evanston, IL (20 miles from North Chicago, IL)
- 13 days ago
Core desktop operating systems including Microsoft Windows 7, 8,10, and 11 Macintosh OS X as well as Microsoft Exchange, Microsoft Office Suite and other desktop productivity applications....
In PersonDemographic Data for North Chicago, IL
Moving to North Chicago, IL? Find some basic demographic data about North Chicago, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in North Chicago, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in North Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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