Help Desk Analyst Jobs in Deerfield, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Network Support Engineer, Fall 2025 (Meraki)
- Chicago, IL (21 miles from Deerfield, IL)
- moments ago
- Chicago, IL (21 miles from Deerfield, IL)
- moments ago
4 month, In-Person Internship (September - December, full-time - 40 hours per week), based in the Meraki Chicago, IL or San Francisco, CA Office CISCO MERAKI BUSINESS UNIT At Cisco Meraki, our...
Desktop Support Technician (Remote but local to Chicago)
- Chicago, IL (21 miles from Deerfield, IL)
- 6 hours ago
- Chicago, IL (21 miles from Deerfield, IL)
- 6 hours ago
The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff. *Provide...
Remote Work- Palatine, IL (9 miles from Deerfield, IL)
- 7 hours ago
- Palatine, IL (9 miles from Deerfield, IL)
- 7 hours ago
Desk support of equipment, district software, and technology systems for staff, students, and parents Troubleshoot issues associated with the district software applications, including but not limited...
Working knowledge and ability to speak intelligently about operating systems (windows 10, 11, Mac OS), networking (IP address spaces, DNS, ports), network storage (SAN, NAS), on prem Servers, cloud,...
Apple Genius - IT Support Technician
- Northbrook, IL (4 miles from Deerfield, IL)
- 1 day ago
- Northbrook, IL (4 miles from Deerfield, IL)
- 1 day ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
Technical Support Specialist (Remote)
- Pleasant Prairie, WI (24 miles from Deerfield, IL)
- 1 day ago
- Pleasant Prairie, WI (24 miles from Deerfield, IL)
- 1 day ago
Summary Technical Support Specialist Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our...
- Chicago, IL (21 miles from Deerfield, IL)
- 2 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 2 days ago
Technical Support Engineer Location: Chicago 60604 Salary: Competitive Who are we? Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of...
Transmission Support Engineer/Technician
- Forest Park, IL (21 miles from Deerfield, IL)
- 3 days ago
- Forest Park, IL (21 miles from Deerfield, IL)
- 3 days ago
Transmission Support Engineer/Technician Protection Communications Field Support This posting serves to fill one Engineer/Technician position within the TM&S (Transmission Maintenance and Support)...
- Vernon Hills, IL (5 miles from Deerfield, IL)
- 3 days ago
- Vernon Hills, IL (5 miles from Deerfield, IL)
- 3 days ago
Description Help Desk Level 1 Overview Blitt & Gaines is a creditor's rights law firm with nine offices, in six states and over 400 employees. We are looking for a Level 1 Help Desk Technician to...
- Schaumburg, IL (14 miles from Deerfield, IL)
- 3 days ago
- Schaumburg, IL (14 miles from Deerfield, IL)
- 3 days ago
Be detail-oriented Show experience with Windows operating systems, Office 365, and general desktop applications Demonstrate the ability to multi-task Have the ability to lift and/or carry up to 35 lbs...
- Chicago, IL (21 miles from Deerfield, IL)
- 3 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 3 days ago
at Northwestern University in Chicago, Illinois, United States Job Description Job Opening Id: 52075 Department: MED-Central IT Salary/Grade: ITS/77 Job Summary: This specific role is within the...
Treasury Management Support Specialist (Hybrid, IL)
- Chicago, IL (21 miles from Deerfield, IL)
- 4 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 4 days ago
About Byline Bank:** Headquartered in Chicago, Byline Bank is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has...
Senior Technical Support Analyst
- Chicago, IL (21 miles from Deerfield, IL)
- 4 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 4 days ago
About the American College of Surgeons The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical...
Lead Technical Support Engineer
- Chicago, IL (21 miles from Deerfield, IL)
- 4 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 4 days ago
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized...
- Elgin, IL (21 miles from Deerfield, IL)
- 4 days ago
- Elgin, IL (21 miles from Deerfield, IL)
- 4 days ago
Position Type: Middle School Teacher/ Computer Tech Date Posted: 4/26/2025 Location: Abbott Middle School Date Available: 08/06/2025 Closing Date: Until Filled Position / Title: Teacher...
Demographic Data for Deerfield, IL
Moving to Deerfield, IL? Find some basic demographic data about Deerfield, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Deerfield, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Deerfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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