Help Desk Analyst Jobs in Washington Navy Yard, DC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- MANTECH
- Tysons, VA (11 miles from Washington Navy Yard, DC)
- 7 days ago
- Tysons, VA (11 miles from Washington Navy Yard, DC)
- 7 days ago
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing...
In Person- MANTECH
- Tysons, VA (11 miles from Washington Navy Yard, DC)
- 11 days ago
- Tysons, VA (11 miles from Washington Navy Yard, DC)
- 11 days ago
Deep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals....
In PersonDedicated IT Support Technician
- MANTECH
- McLean, VA (7 miles from Washington Navy Yard, DC)
- 30+ days ago
- McLean, VA (7 miles from Washington Navy Yard, DC)
- 30+ days ago
MANTECH seeks a motivated, career and customer-oriented Dedicated IT Support Technician to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and...
HybridEnterprise IT Support Technician
- MANTECH
- McLean, VA (7 miles from Washington Navy Yard, DC)
- 90+ days ago
- McLean, VA (7 miles from Washington Navy Yard, DC)
- 90+ days ago
MANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Support Technician to join our team in McLean, VA, with occasional travel to Chantilly. In this role, you will...
In Person- MANTECH
- Chantilly, VA (22 miles from Washington Navy Yard, DC)
- 7 days ago
- Chantilly, VA (22 miles from Washington Navy Yard, DC)
- 7 days ago
The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (...
In PersonJob Opportunit for IT Support Technician with our Federal Client
- Anacostia, DC
- 5 hours ago
- Anacostia, DC
- 5 hours ago
. - Troubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints. - Deliver support during assigned call-in and walk-in service desk coverage windows, and...
In PersonHelp Desk and Microsoft 365 Administrator
- ITCON Services
- Vienna, VA (9 miles from Washington Navy Yard, DC)
- 7 hours ago
- Vienna, VA (9 miles from Washington Navy Yard, DC)
- 7 hours ago
ITCON Services is looking for a bright, motivated Help Desk and Microsoft 365 Administrator to support our client in McLean, Virginia. The individual will be responsible for supporting daily IT...
In Person- Dexian DISYS
- Arlington, VA (3 miles from Washington Navy Yard, DC)
- 7 hours ago
- Arlington, VA (3 miles from Washington Navy Yard, DC)
- 7 hours ago
The Tier 2 Service Desk Analyst provides advanced technical support and escalated issue resolution for staff and contractors. This role involves hands-on troubleshooting, AV support, and...
In PersonDescription SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line...
RemoteAnalytic Objectivity and Process Survey Support Specialist
- Leidos
- Washington Navy Yard, DC
- 13 hours ago
- Washington Navy Yard, DC
- 13 hours ago
Description Job Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA)....
In Person(Remote) Level 2 Support Specialist
- Harris Computer Systems
- Washington, DC
- 17 hours ago
- Washington, DC
- 17 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonCustomer Service Support Specialist - TS/SCI with Polygraph
- General Dynamics
- Chantilly, VA (22 miles from Washington Navy Yard, DC)
- 17 hours ago
- Chantilly, VA (22 miles from Washington Navy Yard, DC)
- 17 hours ago
System administration experience with both Windows and Linux operating systems. Proficiency in troubleshooting hardware, telephony, and video conferencing equipment....
In PersonInstall and support a variety of PC operating systems....
RemoteTFDM Technical Triage Manager AIMS & Help Desk
- Leidos
- Gaithersburg, MD (18 miles from Washington Navy Yard, DC)
- 1 day ago
- Gaithersburg, MD (18 miles from Washington Navy Yard, DC)
- 1 day ago
Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)s Terminal Flight Data Manager (TFDM) program. TFDM is a...
In Person- KeenLogic
- Alexandria, VA (5 miles from Washington Navy Yard, DC)
- 1 day ago
- Alexandria, VA (5 miles from Washington Navy Yard, DC)
- 1 day ago
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA....
In PersonHelp Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Washington Navy Yard, DC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Washington Navy Yard, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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