Help Desk Analyst Jobs in District of Columbia
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Creating/Modifying AD groups, State Users accounts, and service accounts for application development Must have knowledge of troubleshooting network connectivity type problems....
Track, diagnose, and coordinate help desk support for OUSD(C) VIP user technical problems. Act as a liaison between VIP users and JSP VIP support. Coordinate JSP Move, Add, Change VIP requests....
Job#: 2086941 Job Description: For immediate response, please send to : WORD resume and best time to speak! Position : Helpdesk Support Location : Washington, DC (Opportunity for Hybrid in the...
Assist customers with updating the operating system on Apple and Android devices. RSA soft and hard tokens (assigning, replacing, inventory management, etc)....
Responsibilities Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by) Follow established processes, using Active Directory to reset user passwords, create/delete...
Tier 2 Technical Support Operations Analyst - This position is to support the DoJ in Washington, DC. Provide Tier 2 support across multiple IT disciplines including application support, database...
We believe that the way people interact with their finances will drastically improve in the next few years. Were dedicated to empowering this transformation by building the tools and experiences...
Microsoft Desktop Engineer Almost 100% REMOTE but MUST reside in either CT, Washington DC, Southern FLA, MA, RI, NY, or NJ in case occasional on site presence is needed Responsibilities : We're...
Remote Workdesk support is operating effectively through phone, mailbox, and Service Now coverage and documentation, and coordination with Office OCIO Tier 3 personnel as required Coordinate and provide access...
At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via...
At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via...
Washington DC federal client is seeking a Help Desk/Desktop Support Analyst with strong Help Desk Support experience to serve as part of a Tier 1 organization.?...
Washington DC based federal client is seeking a Help Desk/Desktop Support Analyst with strong Help Desk Support experience to serve as part of a Tier 1 organization.?...
desk support including but not limited to troubleshooting, maintenance, hardware support, and trouble ticket resolution tracking....
Remote WorkSenior ServiceNow Enterprise Tools Support Specialist
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »