Help Desk Analyst Jobs in District of Columbia
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Technician Mid-level - Active Top Secret Required
- Washington, DC
- 45+ days ago
- Washington, DC
- 45+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Junior Help Desk Technician - All shifts available - Active Top Secret required
- Washington, DC
- 60+ days ago
- Washington, DC
- 60+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Help Desk Technician - TS/SCI w. CI Polygraph
- Washington, DC
- 60+ days ago
- Washington, DC
- 60+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Senior Operations Support Specialist (Data Analytics Team Lead)
- Washington, DC
- 20 hours ago
- Washington, DC
- 20 hours ago
Senior Operations Support Specialist (Data Analytics Team Lead) Sellers & Associates, LLC life insurance, short term disability, tuition reimbursement, 401(k) United States, D.C., Washington Jun...
Knowledge of all current versions of MS Office Suite, Operating System, Exchange environment and Active Directory....
Helpdesk Specialist (Onsite)(Locals to DMV area)
- Washington, DC
- 22 hours ago
- Washington, DC
- 22 hours ago
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. 10....
Three or more years technical experience building and maintaining HP and Dell work station hardware, peripherals, HP printers and Windows Operating Systems....
Title: Help Desk Specialist Location: Washington, DC (On-Site) Terms: Full-Time Clearance: Top Secret / SCI Required Travel: 0-10% RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That's RIVA. Our...
Kforce has a client in Washington, DC that is seeking a Mid Level Desktop Engineer. Responsibilities: Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues The...
Windows Desktop Engineer - 2CKSB 5.0 REMOTE Washington D.C.
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
We are looking for Windows Desktop Engineer - REMOTE. Requirements: • 5+ years experience in complex software installation/configuration automation using PowerShell • 5+ years experience using...
Remote WorkInteracts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. 10....
Help Desk Specialist A2 Federal Inc. Today Top Secret/SCI Unspecified Unspecified IT - Security columbia, DC (ON-SITE/OFFICE) Job Description A2 Federal is an 8(a) and Service Disabled,...
system, load shrink-wrap programs and other application software programs Troubleshoot printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs...
Entry Level PC Tech Location: Washington, DC Minimum Requirements: Strong communication skills and professional bearing College degree in Information Technology field of study 1 year of experience...
Skills: Windows operating systems Active Directory Microsoft Office Suite Remote desktop tools Network troubleshooting Hardware diagnostics and repair ITIL framework SaaS management (M365, Jamf) Employers...
Demographic Data for District of Columbia
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Salary for Help Desk Analyst Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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