Help Desk Analyst Jobs in Newark, DE
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Wilmington, DE (12 miles from Newark, DE)
- 2 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 2 days ago
Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install,...
- Wilmington, DE (12 miles from Newark, DE)
- 2 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 2 days ago
Imaging & Deployment: Develop and maintain desktop images for various operating systems and configurations....
- Wilmington, DE (12 miles from Newark, DE)
- 4 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 4 days ago
A client of Insight Globals is looking for an IT Support Analyst to join their team in Wilmington, DE. This primary responsibility of the candidate will be taking phone calls from a phone queue,...
- Woolwich Township, NJ (21 miles from Newark, DE)
- 5 days ago
- Woolwich Township, NJ (21 miles from Newark, DE)
- 5 days ago
Technology Assistant JobID: 362 Position Type: Technology/Technology Assistant Date Posted: 4/23/2025 Location: Kingsway Regional School District Additional Information: Show/Hide Job...
- New Castle, DE (6 miles from Newark, DE)
- 5 days ago
- New Castle, DE (6 miles from Newark, DE)
- 5 days ago
Technical Support Analyst Location: New Castle DE 19720 3-5 Years PC/LAN Technical Support experience
- Wilmington, DE (12 miles from Newark, DE)
- 5 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 5 days ago
Skills Technical support, Troubleshooting, Customer service, Help desk support, Help desk, windows 11 Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 -...
- Wilmington, DE (12 miles from Newark, DE)
- 8 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 8 days ago
Oversee the configuration, deployment, and lifecycle of operating systems and applications. Implement robust security practices, including conditional access policies and controls....
- Wilmington, DE (12 miles from Newark, DE)
- 11 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 11 days ago
Knowledge: Good knowledge of operating systems such as Microsoft Windows 10, 11, Mac OS, and iOS; processes technical knowledge of Microsoft Office 360 Suite....
- Wilmington, DE (12 miles from Newark, DE)
- 11 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 11 days ago
Knowledge: Good knowledge of operating systems such as Microsoft Windows. Knowledge of Microsoft Office Suite. Working knowledge of HTTP or FTP to assist users with downloading issues....
Advanced Technical Support Specialist
- Wilmington, DE (12 miles from Newark, DE)
- 11 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 11 days ago
Advanced Technical Support Specialist at Cornerstone onDemand in Wilmington, Delaware, United States Job Description The Advanced Technical Support Specialist is responsible for providing...
Supports and utilizes software tools to rapidly deploy pre-configured operating systems and software packages. Interacts with our exceptionally diverse community of clients....
IT Support Agent Mobility Customer Service
- New Castle, DE (6 miles from Newark, DE)
- 13 days ago
- New Castle, DE (6 miles from Newark, DE)
- 13 days ago
Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and...
Supports and utilizes software tools to rapidly deploy pre-configured operating systems and software packages. Interacts with our exceptionally diverse community of clients....
- Wilmington, DE (12 miles from Newark, DE)
- 15 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 15 days ago
5+ years of Desktop Support/Deskside Support experience Deskside support for two locations close in proximity Project support for site relocation Resolves Level 1/Level 2 incidents "Hands on"...
Technical Support Engineer, Software - On Site - N at Sartorius North America in NewarkNewark, Delaware, United States Job Description As the Technical Support Software Engineer, you will perform...
Demographic Data for Newark, DE
Moving to Newark, DE? Find some basic demographic data about Newark, DE below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Newark, DE
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Newark, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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