Help Desk Analyst Jobs in Newark, DE
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT-Support / ICT Workplace-Supporter (w/m/d) - 80%
- Kistler
- Winterthur, DE (14 miles from Newark, DE)
- 4 days ago
- Winterthur, DE (14 miles from Newark, DE)
- 4 days ago
Die Kistler Gruppe ist Weltmarktfuhrer in dynamischer Messtechnik. Wir stellen piezoelektrische Kraft-, Druck-, und Beschleunigungssensoren, sowie Drehmomentsensoren und andere Messsysteme her....
In Person- WuXi AppTec
- Middletown, DE (9 miles from Newark, DE)
- 12 days ago
- Middletown, DE (9 miles from Newark, DE)
- 12 days ago
Knowledge & Skills Operating Systems: Basic knowledge of Windows 10/11 and Microsoft Office 365 applications. Hardware: Fundamental understanding of PC hardware and printer troubleshooting/repair....
In Person Internship- Stefanini Group
- Wilmington, DE (12 miles from Newark, DE)
- 14 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 14 days ago
Stefanini Group is hiring! Stefanini is looking for Desktop Support Specialist in Wilmington, DE (Onsite) For quick Apply, please reach out to Sahnaj Pervin- call: ... / email: ... Work Hours: M-F...
In PersonAre you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity...
In PersonBiomedical Equipment Support Specialist
- Griswold Home Care, Inc
- Wilmington, DE (12 miles from Newark, DE)
- 30+ days ago
- Wilmington, DE (12 miles from Newark, DE)
- 30+ days ago
systems, and McAfee)....
HybridAccounting Service Desk Specialist - Pacific Time
- DLA Piper LLP (US)
- Wilmington, DE (12 miles from Newark, DE)
- 45+ days ago
- Wilmington, DE (12 miles from Newark, DE)
- 45+ days ago
at DLA Piper LLP (US) in Wilmington, Delaware, United States Job Description DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul...
HybridWhile some experience in customer service and help desk support would be advantageous, a positive, solutions-oriented approach and customer focus are what will really drive your success....
In Person- Genesis10
- Wilmington, DE (12 miles from Newark, DE)
- 45+ days ago
- Wilmington, DE (12 miles from Newark, DE)
- 45+ days ago
systems At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow) At least 1 year of experience with Google suite applications At least 1 year of experience...
In Person ContractLevel 1 & Level 2 Field Techs / Desktop Support
- Royal Communications Consultants
- Wilmington, DE (12 miles from Newark, DE)
- 60+ days ago
- Wilmington, DE (12 miles from Newark, DE)
- 60+ days ago
THANK YOU FOR READING THE JOB DESCRIPTION CAREFULLY AND THOROUGHLY L1 and L2 Desktop Technicians Location: Wilmington, DE - ONSITE Shift: Monday through Friday: 8 am to 5 pm Initiative: Desktop...
In PersonAccounting Service Desk Specialist
- DLA Piper
- Wilmington, DE (12 miles from Newark, DE)
- 90+ days ago
- Wilmington, DE (12 miles from Newark, DE)
- 90+ days ago
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a...
HybridDemographic Data for Newark, DE
Moving to Newark, DE? Find some basic demographic data about Newark, DE below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Newark, DE
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Newark, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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