Help Desk Analyst Jobs in Delaware
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Responsibilities & Qualifications** **RESPONSIBILITIES** + Respond to user calls, emails, and trouble tickets to provide general IT support. + Create, update, and close out help desk tickets...
Remote Worksystems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
A large government client is looking to add 1 experienced help desk analysts to their team....
Demond May referred Cynde Pritchard from the IT internship program to join the team at the City of Wilmington at 18.50 an hour
Troubleshooting informatica mapping, transformation components; Must have Unix command level experience; A solid understanding of SQL, relational database management system, data modeling, and normalization...
I'm a recruiting consultant with Artech and I'm hoping I can help you find the perfect next opportunity for your career goals. You very well could be happy in your present role but might be...
Proficiency in managing and troubleshooting Windows and macOS operating systems, as well as experience with Linux-based environments....
Technical Support Engineer (Early Career) - Hybrid Technical Support Engineer (Early Career) Nice to meet you! Were a leader in data and AI. Through our software and services, we inspire customers...
systems Excellent customer service and communication skills Ability to explain technical concepts to non-technical users Experience with ticketing systems and IT service management Proven ability to...
Infrastructure and Desktop Support Consultant at CAI in Dover, Delaware, United States Job Description Job ID Number R5512 Employment Type Full time Worksite Flexibility Remote Job Summary As the...
Set-up equipment for employee use, performing or ensuring proper installation, including cables, operating systems, and appropriate software....
Company Details Company URL: Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key...
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
Technical Support Engineer - On Site - ark, DE Sartorius North America life insurance, sick time United States, Delaware, ark Jun 03, 2025 As the Technical Support Engineer, you will perform...
Associate Technical Support Engineer - On Site - Newark, DE
- Newark, DE
- 8 days ago
- Newark, DE
- 8 days ago
Associate Technical Support Engineer - On Site - ark, DE Sartorius North America life insurance, sick time United States, Delaware, ark Jun 03, 2025 As the Associate Technical Support Engineer,...
Demographic Data for Delaware
Moving to Delaware? Find some basic demographic data about Delaware below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Delaware
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Delaware offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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