Help Desk Analyst Jobs in Delaware

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 31 Jobs

Tier I Help Desk Technician

  • DE
  • 22 hours ago
  • DE
  • 22 hours ago

Responsibilities & Qualifications** **RESPONSIBILITIES** + Respond to user calls, emails, and trouble tickets to provide general IT support. + Create, update, and close out help desk tickets...

Remote Work

IT Support Technician

  • Dover, DE
  • 22 hours ago
  • Dover, DE
  • 22 hours ago

systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...

Help Desk Technician

  • Dover, DE
  • 1 day ago
  • Dover, DE
  • 1 day ago

A large government client is looking to add 1 experienced help desk analysts to their team....

IT Support

  • Wilmington, DE
  • 1 day ago
  • Wilmington, DE
  • 1 day ago

Demond May referred Cynde Pritchard from the IT internship program to join the team at the City of Wilmington at 18.50 an hour

Informatica & Tableau Support Engineer

  • Wilmington, DE
  • 2 days ago
  • Wilmington, DE
  • 2 days ago

Troubleshooting informatica mapping, transformation components; Must have Unix command level experience; A solid understanding of SQL, relational database management system, data modeling, and normalization...

Infrastructure Support Engineer - L3

  • New Castle, DE
  • 3 days ago
  • New Castle, DE
  • 3 days ago

I'm a recruiting consultant with Artech and I'm hoping I can help you find the perfect next opportunity for your career goals. You very well could be happy in your present role but might be...

Academic Computing Support Specialist

  • Newark, DE
  • 5 days ago
  • Newark, DE
  • 5 days ago

Proficiency in managing and troubleshooting Windows and macOS operating systems, as well as experience with Linux-based environments....

Technical Support Engineer (Early Career) - Hybrid Technical Support Engineer (Early Career) Nice to meet you! Were a leader in data and AI. Through our software and services, we inspire customers...

Service Desk Technician

  • Wilmington, DE
  • 6 days ago
  • Wilmington, DE
  • 6 days ago

systems Excellent customer service and communication skills Ability to explain technical concepts to non-technical users Experience with ticketing systems and IT service management Proven ability to...

Infrastructure and Desktop Support Consultant

  • Dover, DE
  • 6 days ago
  • Dover, DE
  • 6 days ago

Infrastructure and Desktop Support Consultant at CAI in Dover, Delaware, United States Job Description Job ID Number R5512 Employment Type Full time Worksite Flexibility Remote Job Summary As the...

Helpdesk Associate

  • Newark, DE
  • 7 days ago
  • Newark, DE
  • 7 days ago

Set-up equipment for employee use, performing or ensuring proper installation, including cables, operating systems, and appropriate software....

IT Support Analyst I

  • Edgemoor, DE
  • 7 days ago
  • Edgemoor, DE
  • 7 days ago

Company Details Company URL: Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key...

Desktop Support Specialist

  • Dover, DE
  • 7 days ago
  • Dover, DE
  • 7 days ago

Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...

Technical Support Engineer - On Site - Newark, DE

  • Newark, DE
  • 8 days ago
  • Newark, DE
  • 8 days ago

Technical Support Engineer - On Site - ark, DE Sartorius North America life insurance, sick time United States, Delaware, ark Jun 03, 2025 As the Technical Support Engineer, you will perform...

Associate Technical Support Engineer - On Site - Newark, DE

  • Newark, DE
  • 8 days ago
  • Newark, DE
  • 8 days ago

Associate Technical Support Engineer - On Site - ark, DE Sartorius North America life insurance, sick time United States, Delaware, ark Jun 03, 2025 As the Associate Technical Support Engineer,...

Demographic Data for Delaware

Moving to Delaware? Find some basic demographic data about Delaware below.


Local
National
990,270
28,126

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Analyst Jobs in Delaware

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts in Delaware offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Delaware
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



Help Desk Analyst Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
employee creating a tech portfolio
How to Create a Tech Portfolio for Your Next Job Interview

Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.

Read article »