Help Desk Analyst Jobs in Norwalk, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- White Plains, NY (18 miles from Norwalk, CT)
- 1 hour ago
- White Plains, NY (18 miles from Norwalk, CT)
- 1 hour ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Library & Information Technology Assistant
- Bridgeport, CT (12 miles from Norwalk, CT)
- 4 days ago
- Bridgeport, CT (12 miles from Norwalk, CT)
- 4 days ago
Details: The CT State Community College is developing a pool of applicants for potential part-time Library & Information Technology Assistant positions. (Up to 17 hours per week). These positions...
- Shelton, CT (20 miles from Norwalk, CT)
- 7 days ago
- Shelton, CT (20 miles from Norwalk, CT)
- 7 days ago
Desktop Support Analyst Job Location\: (Onsite) Shelton, CT Job description\: Capgemini is looking for Technical Support Analyst, who will play a critical role in providing technical assistance to...
- Jericho, NY (23 miles from Norwalk, CT)
- 7 days ago
- Jericho, NY (23 miles from Norwalk, CT)
- 7 days ago
Responsible for the installation of existing desktop\workstation\laptop\printer software/hardware and operating systems....
IT Systems & Support Specialist
- Port Washington, NY (23 miles from Norwalk, CT)
- 7 days ago
- Port Washington, NY (23 miles from Norwalk, CT)
- 7 days ago
KRAUS USA, a premium sink and faucet manufacturer is an affiliate of Masco's Delta Faucet Company, a leading U.S. manufacturer of residential and commercial faucets, including Delta, Brizo, and...
IT Helpdesk Support Specialist
- Harrison, NY (17 miles from Norwalk, CT)
- 8 days ago
- Harrison, NY (17 miles from Norwalk, CT)
- 8 days ago
Job Order Number: DG0455287 Job Title: IT Helpdesk Support Specialist Company: Triton Container International Incorporated of North America Location: Purchase, NY Salary: Education: High School...
- Danbury, CT (17 miles from Norwalk, CT)
- 12 days ago
- Danbury, CT (17 miles from Norwalk, CT)
- 12 days ago
Description The City of Danbury is announcing an opening for the position of Part-time Computer Technician Statement of duties:As a member of the Technology Department, the computer technician is...
(USA) Manager, Revenue Technical Support
- White Plains, NY (18 miles from Norwalk, CT)
- 17 days ago
- White Plains, NY (18 miles from Norwalk, CT)
- 17 days ago
... What you'll do... **Please Note that Immigration Sponsorship is NOT Available for this role.** At Sam's Club, we are dedicated to enhancing the value of our membership by fostering strategic...
Network Support Specialist - 3rd Shift
- Commack, NY (21 miles from Norwalk, CT)
- 19 days ago
- Commack, NY (21 miles from Norwalk, CT)
- 19 days ago
Position Profile This mid-to-advanced level technical operations role focuses on advanced troubleshooting of customer and Ricoh ITS infrastructure issues, including networks, systems, and related...
Network Specialist - Desktop Support
- Shelton, CT (20 miles from Norwalk, CT)
- 22 days ago
- Shelton, CT (20 miles from Norwalk, CT)
- 22 days ago
Strong knowledge of Windows and IOS operating systems. Proficiency in Active Directory account management. Familiarity with healthcare systems is a plus....
- Shelton, CT (20 miles from Norwalk, CT)
- 22 days ago
- Shelton, CT (20 miles from Norwalk, CT)
- 22 days ago
Are you in your final year of a Computer Science or related degree and ready to get your foot in the door at a company that's doing work that actually matters? Sectra is hiring part-time Technical...
- Fairfield, CT (8 miles from Norwalk, CT)
- 24 days ago
- Fairfield, CT (8 miles from Norwalk, CT)
- 24 days ago
Bigelow Tea is the number one specialty tea company in the United States. We are a family-owned and operated business and a Certified B Corporation. Being a certified B Corp officially recognizes...
ITS Help Desk Student Representative
- Pleasantville, NY (18 miles from Norwalk, CT)
- 26 days ago
- Pleasantville, NY (18 miles from Norwalk, CT)
- 26 days ago
Desk support tickets and directing them to the appropriate area for investigation and resolution tracking ticket status, updating tickets, and performing other related ticket management tasks including...
Technical Support Analyst / Endpoint Engineer II - Samford, CT
- Stamford, CT (7 miles from Norwalk, CT)
- 30+ days ago
- Stamford, CT (7 miles from Norwalk, CT)
- 30+ days ago
Coordinate and implement endpoint deployments, operating system upgrades, security patching, and software installations across assigned locations....
- Greenwich, CT (11 miles from Norwalk, CT)
- 30+ days ago
- Greenwich, CT (11 miles from Norwalk, CT)
- 30+ days ago
Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility Fulfill IT hardware requests requiring delivery, setup, or low-level...
Demographic Data for Norwalk, CT
Moving to Norwalk, CT? Find some basic demographic data about Norwalk, CT below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Norwalk, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Norwalk, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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