Help Desk Analyst Jobs in Norwalk, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Temporary IT Help Desk Support
- Bethel, CT (17 miles from Norwalk, CT)
- 1 day ago
- Bethel, CT (17 miles from Norwalk, CT)
- 1 day ago
Temporary IT Help Desk Support (On-Site, Bethel, CT | M-F 8A-5P) Temporary position with potential for permanent hire!...
- Bethel, CT (17 miles from Norwalk, CT)
- 1 day ago
- Bethel, CT (17 miles from Norwalk, CT)
- 1 day ago
systems preferred Excellent communication, organization, and problem-solving skills Ability to work independently and manage multiple requests under time constraints Punctual, reliable, and enthusiastic...
Automation Support Engineer I (Tarrytown, NY, Onsite Customer)
- Tarrytown, NY (21 miles from Norwalk, CT)
- 1 day ago
- Tarrytown, NY (21 miles from Norwalk, CT)
- 1 day ago
databases and previous automation experience Electronics/electrical experience desirable but not a requirement Basic mechanical skills i.e. tapping/drilling/basic use of hand tools Additional Information...
IT Helpdesk Support Specialist
- Purchase, NY (15 miles from Norwalk, CT)
- 2 days ago
- Purchase, NY (15 miles from Norwalk, CT)
- 2 days ago
Title: IT Helpdesk Support Specialist Reports To: Manager, IT Helpdesk and Operations Location: Purchase, NY FLSA Status: Non-exempt Salary Range: $28-$32 per hour Schedule: M-F 8AM-4:30PM, 37.5...
Epic Cupid-Radiant Support Specialist
- Stamford, CT (7 miles from Norwalk, CT)
- 3 days ago
- Stamford, CT (7 miles from Norwalk, CT)
- 3 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
IT Systems & Support Specialist
- Port Washington, NY (23 miles from Norwalk, CT)
- 3 days ago
- Port Washington, NY (23 miles from Norwalk, CT)
- 3 days ago
KRAUS USA, a premium sink and faucet manufacturer is an affiliate of Mascos Delta Faucet Company, a leading U.S. manufacturer of residential and commercial faucets, including Delta, Brizo, and...
- Huntingtn Sta, NY (21 miles from Norwalk, CT)
- 4 days ago
- Huntingtn Sta, NY (21 miles from Norwalk, CT)
- 4 days ago
Overview Catholic Health is one of Long Island's finest health and human services agencies. Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home...
Ventus is an entity within Digi, a Business Unit that's an industry leader in IT networking innovations, leveraging technology to produce market-driving network solutions. Operating from over 20...
- Harrison, NY (17 miles from Norwalk, CT)
- 5 days ago
- Harrison, NY (17 miles from Norwalk, CT)
- 5 days ago
Helpdesk Technician Purchase College - 4.3 Purchase, NY Job Details Full-time $51,261 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off...
Network Specialist - Desktop Support
- Shelton, CT (20 miles from Norwalk, CT)
- 5 days ago
- Shelton, CT (20 miles from Norwalk, CT)
- 5 days ago
Strong knowledge of Windows and IOS operating systems. Proficiency in Active Directory account management. Familiarity with healthcare systems is a plus....
- Stamford, CT (7 miles from Norwalk, CT)
- 5 days ago
- Stamford, CT (7 miles from Norwalk, CT)
- 5 days ago
Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems. Maintain a high level of professionalism and discretion when handling sensitive information....
- Fairfield, CT (8 miles from Norwalk, CT)
- 7 days ago
- Fairfield, CT (8 miles from Norwalk, CT)
- 7 days ago
Job Description: DIVISION: Information Technology Services DEPARTMENT: Information Technology Services BASIC FUNCTION: Technical expert on Windows 10 & 11 and Mac OS certified. Point of contact...
IT Help Desk Technician (Req #: 1100)
- Brewster, NY (21 miles from Norwalk, CT)
- 9 days ago
- Brewster, NY (21 miles from Norwalk, CT)
- 9 days ago
systems, business applications, printing systems, and network systems including diagnosing technical issues related to end-user hardware/software and network devices. 6.Advanced experience working...
Proficient technical knowledge of MS-Windows, MS Office, IE, relational database concepts and quality assurance....
- Westbury, NY (24 miles from Norwalk, CT)
- 9 days ago
- Westbury, NY (24 miles from Norwalk, CT)
- 9 days ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Demographic Data for Norwalk, CT
Moving to Norwalk, CT? Find some basic demographic data about Norwalk, CT below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Norwalk, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Norwalk, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- Windows OS
- DNS
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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