Help Desk Analyst Jobs in Connecticut
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job ID:VU-Gen AI Onsite Gen AI/ML Support Engineer (12+) with Devops, Teraform, AWS/Azure/Google Cloud Platform, Python, model inference, training pipelines, SQL, NoSQL, OpenAI, Shell Scripting,...
GenAI Platform Support Engineer (Infra / Cloud Exp / Devops / Handling Deployment / Solution / Tools & Techniques - Teraform / AWS/Phython) GenAI Platform Support Job Summary: As a Generative AI...
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
Date Posted: 2025-04-24 Country: United States of America Location: PW208: Connecticut Remote Remote Location, Remote City, CT, 06035 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or...
JOB DESCRIPTION POSITION TITLE: Help Desk I - A DEPARTMENT: Information Technology FLSA STATUS: Non-exempt REPORTS TO: Manager of IT – Business and Data Analytics GENERAL DESCRIPTION OF DUTIES The...
Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation....
Date Posted: 2025-04-24 Country: United States of America Location: PW208: Connecticut Remote Remote Location, Remote City, CT, 06035 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or...
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Together we fight for everyone's opportunity for a better financial future. We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand...
Experience with Windows and Unix/Linux operating systems, Oracle and MS SQL Server databases, SQL queries, and networking protocols....
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
Support business applications (MS Office, Adobe, Solidworks, Mastercam, ERP) Support Windows 7/10 operating system. Add/move/delete user accounts/resources. Support mobile devices....
This in an ONSITE role in TRUMBULL, CT Must have some MSP experience Looking for a mid-level who is smart and capable Must have excellent comm skills White glove service is a must, supporting...
Information Solutions - Desktop Engineer - 40hrs - Hybrid
- Hartford, CT
- 3 days ago
- Hartford, CT
- 3 days ago
Core Technical Knowledge: Demonstrates comprehensive understanding of Microsoft client technologies as a core competency. Adept with Active Directory infrastructure (AD, DNS, DFS, GPOs, logon...
Demographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
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Salary for Help Desk Analyst Jobs in Connecticut
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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