Help Desk Analyst Jobs in Connecticut
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Responsibilities & Qualifications** **RESPONSIBILITIES** + Respond to user calls, emails, and trouble tickets to provide general IT support. + Create, update, and close out help desk tickets...
Remote Worksystems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Inbox Health is looking for a detail-oriented and technically skilled IT Analyst to support our IT operations team. This role involves providing hands-on L1-L3 technical support, maintaining...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Desktop Support Specialist (part of Tokio Marine Group) 3.3 3.3 out of 5 stars Farmington, CT Desktop Support Specialist Can you explain complicated technical information to the non-technical end...
Job#: 2075684 Job Description: Position: Help Desk Support Tech Location: Hybrid; New Haven, CT Duration: 6+ month contract Rate: $20-25/hr based on experience For applicants who are interested in this...
Submarine Technical Support Center Logistics Support Specialist
- Groton, CT
- 3 days ago
- Groton, CT
- 3 days ago
Amentum is actively seeking a Logistics Specialist to provide a variety of logistics tasks such as supply support, configuration management, and data management in support of components,...
Ventus is an entity within Digi, a Business Unit that's an industry leader in IT networking innovations, leveraging technology to produce market-driving network solutions. Operating from over 20...
Strong knowledge of Windows and IOS operating systems. Proficiency in Active Directory account management. Familiarity with healthcare systems is a plus....
Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems. Maintain a high level of professionalism and discretion when handling sensitive information....
Job Description: DIVISION: Information Technology Services DEPARTMENT: Information Technology Services BASIC FUNCTION: Technical expert on Windows 10 & 11 and Mac OS certified. Point of contact...
Temporary Information Technology Assistant Paid Internship. Job in East Hartford Gr8Jobs
- Hartford, CT
- 6 days ago
- Hartford, CT
- 6 days ago
Development and Support Unit, with a primary focus on Business Analysis and Testing....
Job ID Number** R5512 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As the Infrastructure and Desktop Support Consultant, you will be responsible for managing and...
EMSW Postdoctoral Research Fellow Virginia Commonwealth University Richmond, VA Full-time Research & Development Posted on June 01, 2025 Position Responsibilities: At VCU, we Make it Real through...
Insight Global is seeking a Level 2 Software Support Specialist to provide software support for our enterprise printers. This role involves managing and coordinating support tickets through...
Demographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Connecticut
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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