Desktop Support Technician I

Nassau CandyDesktop Support Technician About Nassau CandyNassau Candy is a leading manufacturer, importer, and distributor of specialty confections, fine foods, and promotional products. We are looking for a Desktop Support Technician to provide hands-on technical support to employees across our organization. Position SummaryThe Desktop Support Technician will provide technical support to local and remote employees and contractors. This role requires a strong balance of technical troubleshooting, customer service, communication, and follow-through.This position will support users with varying levels of technical proficiency and will play an important role as Nassau Candy continues transitioning to modern, cloud-based business systems, including NetSuite.The role operates within a geographically distributed IT team and may require travel to company locations and occasional after-hours support. Key Responsibilities End User SupportProvide day-to-day technical support via tickets, email, instant messaging, and phoneTroubleshoot desktop, laptop, mobile device, software, printer, scanner, and peripheral issuesSupport users across Windows, macOS, and Linux environments Systems, Hardware & ApplicationsInstall, configure, support, and upgrade desktop systems, software, peripherals, and related corporate IT systemsAssist with onboarding and offboarding by configuring hardware and managing user accountsSupport business applications, including ERP systems such as NetSuite, as they are introduced Tickets, Documentation & Follow-UpTrack, prioritize, and follow up on outstanding support requests to ensure timely resolutionDocument processes, recurring issues, and support proceduresPartner with internal teams to support users through system and process changes IT Assets & Facilities SupportAssist in managing and monitoring IT assets to maintain accurate inventory recordsProvide facilities-related IT support, including conference room audio/video systemsCoordinate with telecom and internet service providers as needed Continuous ImprovementProactively identify opportunities to streamline, automate, and reduce recurring support issuesFollow established processes while recommending practical improvementsPerform other duties as assigned Preferred Experience & QualificationsFoundational understanding of corporate IT systems and infrastructureStrong troubleshooting, problem-solving, and follow-up skillsAbility to communicate technical concepts clearly to both technical and non-technical usersExperience supporting Windows, macOS, and Linux operating systemsExperience with computer hardware, mobile devices, printers, scanners, and peripheralsAbility to work independently while contributing to a team-based support environmentExposure to or interest in supporting business applications or ERP systemsNetSuite experience is a plus, but not requiredCustomer-focused mindset with patience, professionalism, and strong communication skills Ideal Candidate ProfileThe ideal candidate is a hands-on problem solver who enjoys helping people, learning new systems, and improving how technology supports the business. This person should be comfortable handling day-to-day support needs while gradually expanding into application-level support as Nassau Candy continues to modernize its systems environment.