Help Desk Analyst Jobs in New Haven, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Current Saint Francis Employees - Please click HERE to login and apply. Full Time Days Work Schedule & Location Requirements: This position is scheduled Monday through Friday, 7:30 a.m. to 4:00...
In PersonTechnical Support & Deployment Specialist
- Cogstate
- New Haven, CT
- 3 days ago
- New Haven, CT
- 3 days ago
Experience with MDM solutions such as Intune, JAMF, or similar Skills, Knowledge and Specialist Expertise Strong troubleshooting skills across hardware, operating systems, and applications Experience...
HybridDesktop Support Technician New Haven, CT (Onsite) Overview We are seeking a Desktop Support Technician to join a growing IT team supporting a fast-paced enterprise environment. This role is ideal...
In Person ContractCurrent Saint Francis Employees - Please click HERE to login and apply. Full Time Job Summary: Responsible for repair, testing and/or servicing of desktop related hardware. Minimum Education: High...
In Person- Saint Francis Hospital, Inc.
- New Haven, CT
- 5 days ago
- New Haven, CT
- 5 days ago
Current Saint Francis Employees - Please click HERE to login and apply. Full Time Job Summary: This position performs basic technical support to desktop computers, laptops and related technology....
In PersonTechnology Assistant / 12 Month Grade 4 / Districtwide
- Cheshire Public Schools
- Cheshire, CT (13 miles from New Haven, CT)
- 11 days ago
- Cheshire, CT (13 miles from New Haven, CT)
- 11 days ago
We are seeking a Technology Assistant to provide a high level of support for these devices using various operating systems, e.g., Windows, ChromeOS, and iOS along with providing technical assistance...
In Person- Ability Beyond Disability
- Bethel, CT (24 miles from New Haven, CT)
- 11 days ago
- Bethel, CT (24 miles from New Haven, CT)
- 11 days ago
Temp-To-Hire IT Help Desk Support ($ 22.28 / Hour | On-Site, Bethel, CT | M-F 8A-5P) Temporary position with potential for permanent hire!...
In Person TemporaryTechnical Support Intern (BTS)
- Save the Children
- Fairfield, CT (20 miles from New Haven, CT)
- 12 days ago
- Fairfield, CT (20 miles from New Haven, CT)
- 12 days ago
Save the Children For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe...
Remote Internship- Creative Financial Staffing
- Waterbury, CT (18 miles from New Haven, CT)
- 20 days ago
- Waterbury, CT (18 miles from New Haven, CT)
- 20 days ago
What Youll Be Doing: Provide Level 1 help desk support Triage and resolve support tickets Answer and route incoming IT calls Assist with walkup technical issues Support video conferencing and meeting...
In Person Internship- Southington, CT (20 miles from New Haven, CT)
- 28 days ago
- Southington, CT (20 miles from New Haven, CT)
- 28 days ago
Desktop Support Technician Location: Southington, CT Job ID :81410-1 Pay Rate: $30/hr (all Inclusive) Candidate must able to work on W2 No OPT/CPT/No C2C Introduction This role involves onsite...
In PersonIT Support & Network Operations Analyst
- CORSERVA, INC.
- Trumbull, CT (14 miles from New Haven, CT)
- 30+ days ago
- Trumbull, CT (14 miles from New Haven, CT)
- 30+ days ago
At Corserva, we specialize in delivering comprehensive IT solutions, including managed services, cybersecurity, cloud computing, and software development, tailored to meet enterprise and...
In PersonIT HelpDesk Assistant SUMMER Part Time
- Town of Fairfield
- Fairfield, CT (20 miles from New Haven, CT)
- 30+ days ago
- Fairfield, CT (20 miles from New Haven, CT)
- 30+ days ago
Assists IT HelpDesk Technician installing and supporting desktop computers and applications, and telephones throughout Town offices and buildings. Seasonal Summer June through August Unboxing...
In Person Part TimeBuilding Material Technical Support Representative
- Laticrete
- Bethany, CT (8 miles from New Haven, CT)
- 30+ days ago
- Bethany, CT (8 miles from New Haven, CT)
- 30+ days ago
Classification: Salary Job Description: Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At...
In PersonMaintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4....
In PersonEnhanced Clinical Support Specialist 2
- Yale University
- New Haven, CT
- 60+ days ago
- New Haven, CT
- 60+ days ago
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or...
In PersonDemographic Data for New Haven, CT
Moving to New Haven, CT? Find some basic demographic data about New Haven, CT below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in New Haven, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New Haven, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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