Help Desk Analyst Jobs in New Haven, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Temporary IT Help Desk Support
- Bethel, CT (24 miles from New Haven, CT)
- 13 hours ago
- Bethel, CT (24 miles from New Haven, CT)
- 13 hours ago
Temporary IT Help Desk Support (On-Site, Bethel, CT | M-F 8A-5P) Temporary position with potential for permanent hire!...
- Bethel, CT (24 miles from New Haven, CT)
- 13 hours ago
- Bethel, CT (24 miles from New Haven, CT)
- 13 hours ago
systems preferred Excellent communication, organization, and problem-solving skills Ability to work independently and manage multiple requests under time constraints Punctual, reliable, and enthusiastic...
Inbox Health is looking for a detail-oriented and technically skilled IT Analyst to support our IT operations team. This role involves providing hands-on L1-L3 technical support, maintaining...
Job#: 2075684 Job Description: Position: Help Desk Support Tech Location: Hybrid; New Haven, CT Duration: 6+ month contract Rate: $20-25/hr based on experience For applicants who are interested in this...
Network Specialist - Desktop Support
- Shelton, CT (10 miles from New Haven, CT)
- 4 days ago
- Shelton, CT (10 miles from New Haven, CT)
- 4 days ago
Strong knowledge of Windows and IOS operating systems. Proficiency in Active Directory account management. Familiarity with healthcare systems is a plus....
- Fairfield, CT (20 miles from New Haven, CT)
- 6 days ago
- Fairfield, CT (20 miles from New Haven, CT)
- 6 days ago
Job Description: DIVISION: Information Technology Services DEPARTMENT: Information Technology Services BASIC FUNCTION: Technical expert on Windows 10 & 11 and Mac OS certified. Point of contact...
- Bridgeport, CT (17 miles from New Haven, CT)
- 10 days ago
- Bridgeport, CT (17 miles from New Haven, CT)
- 10 days ago
Must Have Technical/Functional Skills English and Spanish speaking Roles & Responsibilities The Help Desk Support Technician provides support to end users for computer, application, system, device,...
- Plantsville, CT (18 miles from New Haven, CT)
- 15 days ago
- Plantsville, CT (18 miles from New Haven, CT)
- 15 days ago
Strong communication skills and exceptional customer service orientation Knowledge and experience with a variety of desktop operating systems, including Windows and macOS Experience with a wide range...
Apply Job Type Full-time Description On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air...
- Southington, CT (20 miles from New Haven, CT)
- 16 days ago
- Southington, CT (20 miles from New Haven, CT)
- 16 days ago
Strong communication skills and exceptional customer service orientation Knowledge and experience with a variety of desktop operating systems, including Windows and macOS Experience with a wide range...
- Wallingford, CT (11 miles from New Haven, CT)
- 20 days ago
- Wallingford, CT (11 miles from New Haven, CT)
- 20 days ago
Position Overview: The Technical Support Specialist provides front-line technology support to faculty, staff, and students in a dynamic 9-12 educational setting. This position is responsible for...
Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4....
- Guilford, CT (12 miles from New Haven, CT)
- 25 days ago
- Guilford, CT (12 miles from New Haven, CT)
- 25 days ago
databases (Oracle Database, SQL or Crystal Reports) is required....
Senior Technical Support Specialist
- Wallingford, CT (11 miles from New Haven, CT)
- 25 days ago
- Wallingford, CT (11 miles from New Haven, CT)
- 25 days ago
Key Responsibilities: Technical Leadership & Escalation Support Serve as the senior technician for escalated Help Desk tickets requiring advanced troubleshooting or specialized knowledge. Provide...
Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4....
Demographic Data for New Haven, CT
Moving to New Haven, CT? Find some basic demographic data about New Haven, CT below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in New Haven, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New Haven, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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