Help Desk Technician Jobs in Madison, WI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
systems Windows and MacStrong working knowledge of networks and protocolsExcellent organizational skillsExcellent written and oral communication skills including telephone etiquetteExperience with...
- Middleton, WI (6 miles from Madison, WI)
- 23 hours ago
- Middleton, WI (6 miles from Madison, WI)
- 23 hours ago
Description The client is a structured cabling company. They ultimately win contracts to perform the installation of cabling for new build outs for organizations. 90% of their customers are retail...
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department split between our Madison & Verona, WI locations....
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
- Middleton, WI (6 miles from Madison, WI)
- 1 day ago
- Middleton, WI (6 miles from Madison, WI)
- 1 day ago
Description: TEKsystems is seeking a 1st shift Technical Support Specialist for a Middleton based client. The Technical Support Specialist will provide timely response to IT service requests...
- Middleton, WI (6 miles from Madison, WI)
- 3 days ago
- Middleton, WI (6 miles from Madison, WI)
- 3 days ago
Our West-side client provides Technical Managed Services to client companies ranging from new builds to system roll-outs, servicing wireless connectivity, systems and servers, security, point of...
Job Details Technical Support Specialist Technical Support Engineer Madison, WI Posted: 8/22/2025 Job Description Job ID#: 61425 Job Category: Technical Support Specialist Position Type: Contract...
Overview GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Provide support from 10 a.m. 7 p.m....
Remote WorkTECHNICAL SUPPORT SPECIALIST - US Residence based position
- Madison, WI
- 6 days ago
- Madison, WI
- 6 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
W2 - Desktop Support IV (Customer Service, Account management, Device imaging & deployment) - Hybrid
- Madison, WI
- 8 days ago
- Madison, WI
- 8 days ago
Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency. 5....
Remote WorkHelp Desk Support- Only candidates local to Wisconsin are eligible to apply
- Madison, WI
- 8 days ago
- Madison, WI
- 8 days ago
Help Desk Support- Only candidates local to Wisconsin are eligible to apply Role: Help Desk Support- Only candidates local to Wisconsin are eligible to apply....
Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency....
Remote WorkDesktop Support IV Desktop Support Madison, Wisconsin Contract Aug 15, 2025 Desktop Support IV Primary Location: Madison, Wisconsin Hybrid position V-Soft Consulting is currently hiring for a...
Remote WorkUnder the general supervision of the Client Engineering Desktop Supervisor, this position provides advanced technical support and serves as an escalation point for the Help Desk II team. The Help...
Desktop Support Technician (Onsite)
- Middleton, WI (6 miles from Madison, WI)
- 13 days ago
- Middleton, WI (6 miles from Madison, WI)
- 13 days ago
Completes software installation/de-installation for operating systems, applications, utilities, drivers, etc. on end user devices....
Demographic Data for Madison, WI
Moving to Madison, WI? Find some basic demographic data about Madison, WI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Madison, WI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Madison, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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