Help Desk Technician Jobs in Madison, WI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Install and support a variety of PC operating systems....
RemoteIT Support Associate II, Operations Technology Solution (OTS)
- Amazon
- Cottage Grove, WI (10 miles from Madison, WI)
- 1 day ago
- Cottage Grove, WI (10 miles from Madison, WI)
- 1 day ago
systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In PersonIT Support Engineer II, Ops Tech Solutions (OTS)
- Amazon
- Cottage Grove, WI (10 miles from Madison, WI)
- 1 day ago
- Cottage Grove, WI (10 miles from Madison, WI)
- 1 day ago
About Operations Technology Solutions (OTS) Operations is at the heart of Amazons business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands...
In PersonRemote Support Engineer - CT/MR/VL
- Canon USA & Affiliates
- Madison, WI
- 1 day ago
- Madison, WI
- 1 day ago
Remote Support Engineer - CT/MR/VL - req1694 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for...
RemoteRemote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon...
RemoteIT Support Eng II - AMZ10909.8, Zappos & Shopbop
- Amazon
- Madison, WI
- 5 days ago
- Madison, WI
- 5 days ago
Employer: BOP LLC Position: IT Support Eng II AMZ10909.8 Location: Madison, Wisconsin Multiple Positions Available: 1. Troubleshooting difficult IT problems without SOPs. 2. Planning and...
In PersonRole: Production Support Engineer Location: Candidates will need to be based in US and can work remotely from any part of US. ** Please note this role is not able to offer visa transfer or...
RemoteDoIT General Help Desk Technician
- University of Wisconsin Madison
- Madison, WI
- 6 days ago
- Madison, WI
- 6 days ago
DoIT General Help Desk Technician University of Wisconsin Madison $21/hr - $26/hr, with final salary based on experience and qualifications. sick time, remote work United States, Wisconsin, Madison...
HybridWe are seeking a Help Desk Technician to support users across multiple locations statewide in a fast-paced, high-volume environment....
Hybrid ContractPosition Overview The Senior Technical Support Engineer, MI I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more...
In PersonThe Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location....
In PersonTEKsystems is partnering with a local client to identify a Help Desk Technician who will provide remote technical support across numerous locations throughout Wisconsin....
Remote ContractTroubleshoot hardware, software, network, and operating system issues. Take ownership of assigned issues to ensure timely resolution according to SLA....
In Person ContractTroubleshoot hardware, software, operating systems, and network issues. Take ownership of tickets and drive timely resolutions in alignment with SLAs....
In PersonSenior Systems Support Analyst
- Bristol Myers Squibb
- Madison, WI
- 30+ days ago
- Madison, WI
- 30+ days ago
Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely...
HybridDemographic Data for Madison, WI
Moving to Madison, WI? Find some basic demographic data about Madison, WI below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Madison, WI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Madison, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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