Help Desk Technician Jobs in Green Bay, WI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Remote IT Support Desk Engineer I
- Combined Locks, WI (20 miles from Green Bay, WI)
- 11 hours ago
- Combined Locks, WI (20 miles from Green Bay, WI)
- 11 hours ago
JOB REQUIREMENTS: Heartland Technology Group Description:Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for...
Remote WorkJob Opportunity: Service Desk Technician II We're partnering with a client who is seeking a skilled and customer-focused Service Desk Technician II to join their IT support team. This role is...
- Appleton, WI (22 miles from Green Bay, WI)
- 9 days ago
- Appleton, WI (22 miles from Green Bay, WI)
- 9 days ago
JOB REQUIREMENTS: A position at FTI can be the answer to your future career. In this role, you\'ll be part of a progressive national leader in electrical planning, engineering, technology and...
Job Summary As the Help Desk Analyst, you will provide technical support to users, resolving issues with their devices, software, and networks. Ensure proper computer operation so that end users...
Demographic Data for Green Bay, WI
Moving to Green Bay, WI? Find some basic demographic data about Green Bay, WI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Green Bay, WI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Green Bay, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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