Help Desk Technician Jobs in Eau Claire, WI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
DEPARTMENT: IT SUPPORT LOCATION: GENERAL OFFICE, EAU CLAIRE, WI REPORTS TO: TEAM LEAD, SENIOR MANAGER TRAVEL REQUIRED? NONE PAY RANGE: $17.25/HOUR Why Work for Menards? Profit Sharing & Team...
Computer Hardware Technician (Early Career) - 1st Shift
- Chippewa Falls, WI (14 miles from Eau Claire, WI)
- 13 days ago
- Chippewa Falls, WI (14 miles from Eau Claire, WI)
- 13 days ago
Computer Hardware Technician (Early Career) - 1st ShiftThis role has been designed as Onsite with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard...
Computer Hardware Technician - 1st Shift
- Chippewa Falls, WI (14 miles from Eau Claire, WI)
- 13 days ago
- Chippewa Falls, WI (14 miles from Eau Claire, WI)
- 13 days ago
Computer Hardware Technician - 1st ShiftThis role has been designed as Onsite with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the...
Knowledge of all Windows Operating Systems, UNIX, LINUX, MAC, and various mobile operating systems....
Demographic Data for Eau Claire, WI
Moving to Eau Claire, WI? Find some basic demographic data about Eau Claire, WI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Eau Claire, WI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Eau Claire, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »