Help Desk Technician Jobs in Appleton, WI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Remote IT Support Desk Engineer I
- Combined Locks, WI (3 miles from Appleton, WI)
- 11 hours ago
- Combined Locks, WI (3 miles from Appleton, WI)
- 11 hours ago
JOB REQUIREMENTS: Heartland Technology Group Description:Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for...
Remote Work- Neenah, WI (9 miles from Appleton, WI)
- 1 day ago
- Neenah, WI (9 miles from Appleton, WI)
- 1 day ago
FLSA CLASSIFICATION: Non-Exempt REPORTS TO: Technology Support Lead POSITIONS SUPERVISED: None TRAVEL REQUIRED: 25% WORK SCHEDULE: Day Shift SALARY RANGE: $22 - $25 per hour POSITION SUMMARY The...
- Green Bay, WI (22 miles from Appleton, WI)
- 8 days ago
- Green Bay, WI (22 miles from Appleton, WI)
- 8 days ago
Job Opportunity: Service Desk Technician II We're partnering with a client who is seeking a skilled and customer-focused Service Desk Technician II to join their IT support team. This role is...
JOB REQUIREMENTS: A position at FTI can be the answer to your future career. In this role, you\'ll be part of a progressive national leader in electrical planning, engineering, technology and...
- Green Bay, WI (22 miles from Appleton, WI)
- 10 days ago
- Green Bay, WI (22 miles from Appleton, WI)
- 10 days ago
Job Summary As the Help Desk Analyst, you will provide technical support to users, resolving issues with their devices, software, and networks. Ensure proper computer operation so that end users...
- Neenah, WI (9 miles from Appleton, WI)
- 30+ days ago
- Neenah, WI (9 miles from Appleton, WI)
- 30+ days ago
The Desktop Engineer is responsible for managing, supporting, and optimizing endpoint hardware, software, and secure access solutions across multiple manufacturing and office environments. This...
Demographic Data for Appleton, WI
Moving to Appleton, WI? Find some basic demographic data about Appleton, WI below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Appleton, WI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Appleton, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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