Help Desk Technician Jobs in Shepherdstown, WV
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Hagerstown, MD (13 miles from Shepherdstown, WV)
- 2 days ago
- Hagerstown, MD (13 miles from Shepherdstown, WV)
- 2 days ago
As a Service Desk Specialist, you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. This includes providing support...
Remote WorkTECHNICAL SUPPORT SPECIALIST - US Residence based position
- Martinsburg, WV (8 miles from Shepherdstown, WV)
- 7 days ago
- Martinsburg, WV (8 miles from Shepherdstown, WV)
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Services Job Summary/Basic Function The Help Desk Technician is responsible for providing Tier 1 computer support and training to faculty and staff....
- Dulles, VA (7 miles from Shepherdstown, WV)
- 14 days ago
- Dulles, VA (7 miles from Shepherdstown, WV)
- 14 days ago
Unanet is seeking a detail-oriented and proactive Systems Support Specialist to provide exceptional support to company staff and manage our information technology resources efficiently. Please...
Information Technology Assistant
- Martinsburg, WV (8 miles from Shepherdstown, WV)
- 45+ days ago
- Martinsburg, WV (8 miles from Shepherdstown, WV)
- 45+ days ago
IT Assistants complete tasks such as updating software, providing help desk support to students and staff, and resolving local computer issues....
Posting Number Stu241P Working Title Graduate Assistant: COB Help Desk FLSA Non-Exempt Student Pay Level C Advertised Pay Rate $13.00 Position Status Regular Student Employment Department Student...
Biological Data Computation Support Specialist
- Fort Detrick, MD (19 miles from Shepherdstown, WV)
- 90+ days ago
- Fort Detrick, MD (19 miles from Shepherdstown, WV)
- 90+ days ago
and operating systems....
- Greencastle, PA (24 miles from Shepherdstown, WV)
- 90+ days ago
- Greencastle, PA (24 miles from Shepherdstown, WV)
- 90+ days ago
Kforce is looking for a Desktop Support Technician for our Greencastle, PA client. This role will support 400+ users, and remotely support five other smaller sites. Minimal travel to sites may be...
Demographic Data for Shepherdstown, WV
Moving to Shepherdstown, WV? Find some basic demographic data about Shepherdstown, WV below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Shepherdstown, WV
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Shepherdstown, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »