Help Desk Technician Jobs in Shepherdstown, WV
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Junior Desktop Support Specialist
- Leidos
- Dulles, VA (7 miles from Shepherdstown, WV)
- 3 hours ago
- Dulles, VA (7 miles from Shepherdstown, WV)
- 3 hours ago
Description Leidos is a Fortune 500 company aimed at embracing and solving some of the worlds most pressing challenges. Through science and technology, Leidos makes the world safer, healthier, and...
In PersonAnalytic Objectivity and Process Survey Support Specialist
- Leidos
- Dulles, VA (7 miles from Shepherdstown, WV)
- 1 day ago
- Dulles, VA (7 miles from Shepherdstown, WV)
- 1 day ago
Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA). Our talented...
In PersonIT Desktop Support Technician Full Time
- Meritus Health
- Hagerstown, MD (13 miles from Shepherdstown, WV)
- 1 day ago
- Hagerstown, MD (13 miles from Shepherdstown, WV)
- 1 day ago
systems and applications according to Meritus Health standards Maintain working knowledge of Microsoft Office, Windows OS, graphical user interfaces, and advanced application features (e.g., macros...
In Person Full Time- Moore Holdings
- Hagerstown, MD (13 miles from Shepherdstown, WV)
- 8 days ago
- Hagerstown, MD (13 miles from Shepherdstown, WV)
- 8 days ago
As a Service Desk Specialist, you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. This includes providing support...
In PersonService Year Option - IT Helpdesk Assistant
- Meritus Health
- Hagerstown, MD (13 miles from Shepherdstown, WV)
- 22 days ago
- Hagerstown, MD (13 miles from Shepherdstown, WV)
- 22 days ago
and maintain desktop and laptop computers and peripherals Set up and upgrade operating systems and application software Troubleshoot hardware, software, and network connectivity issues Perform equipment...
In Person- NuAxis Innovations
- Shepherdstown, WV
- 26 days ago
- Shepherdstown, WV
- 26 days ago
We are currently seeking a Help Desk Support Technician for a Full-Time position....
In Person- Bank of Charles Town
- Charles Town, WV (13 miles from Shepherdstown, WV)
- 30+ days ago
- Charles Town, WV (13 miles from Shepherdstown, WV)
- 30+ days ago
Related experience and training in troubleshooting and providing help desk support. Excellent oral and written communication skills. Excellent attention to detail....
In PersonDigital Experience Specialist (Technology Support Specialist) (Part-time)
- Loudoun County Public Schools
- Purcellville, VA (19 miles from Shepherdstown, WV)
- 30+ days ago
- Purcellville, VA (19 miles from Shepherdstown, WV)
- 30+ days ago
Digital Experience Specialist (Technology Support Specialist) (Part-time) Loudoun County Public Schools Digital Experience Office - Purcellville, Virginia This job is also posted in Loudoun County...
Remote Part TimeIT Support Engineer I , Ops Tech Solutions (OTS)
- Amazon
- Hagerstown, MD (13 miles from Shepherdstown, WV)
- 30+ days ago
- Hagerstown, MD (13 miles from Shepherdstown, WV)
- 30+ days ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In PersonBiological Data Computation Support Specialist
- Goldbelt Incorporated
- Fort Detrick, MD (19 miles from Shepherdstown, WV)
- 45+ days ago
- Fort Detrick, MD (19 miles from Shepherdstown, WV)
- 45+ days ago
systems....
In Person- Giesecke+Devrient GmbH
- Dulles, VA (7 miles from Shepherdstown, WV)
- 60+ days ago
- Dulles, VA (7 miles from Shepherdstown, WV)
- 60+ days ago
system Outlook Teams Highly desired skills (that are not must haves) Knowledge of Active Directory Soft Skills: Communications Organization Documentation Plan for first 30-60-90 days: First 60 days...
In Person InternshipDemographic Data for Shepherdstown, WV
Moving to Shepherdstown, WV? Find some basic demographic data about Shepherdstown, WV below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Shepherdstown, WV
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Shepherdstown, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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