Help Desk Technician Jobs in West Virginia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Lottery Video Technical Support Specialist 1 - Revenue - Lottery Commission - Kanawha Co.
- Charleston, WV
- 2 days ago
- Charleston, WV
- 2 days ago
Preference will be given to those with knowledge of current Windows operating systems and Linux....
Technology Support Specialist JobID: 40991 Position Type: Technology/Specialist Date Posted: 4/24/2025 Location: Countywide County: Marshall County Schools Additional Information:...
Lottery Video Technical Support Specialist 1 - Revenue - Lottery Commission - Kanawha Co.
- Charleston, WV
- 5 days ago
- Charleston, WV
- 5 days ago
Preference will be given to those with knowledge of current Windows operating systems and Linux....
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Cyber Defense Infrastructure Support Specialist SME
- Clarksburg, WV
- 6 days ago
- Clarksburg, WV
- 6 days ago
About the Organization Now is a great time to join Redhorse Corporation. Redhorse specializes in developing and implementing creative strategies and solutions with private, state, and federal...
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
(Hybrid) Technical Support Specialist - Rockefeller Neuroscience Institute
- Morgantown, WV
- 9 days ago
- Morgantown, WV
- 9 days ago
The Rockefeller Neuroscience Institute at West Virginia University Research Corporation is currently accepting applications for (Hybrid) Technical Support Specialist. About the Opportunity The...
Help Desk Analyst 1 - OSA - Management Information Services - Kanawha Co.
- Charleston, WV
- 10 days ago
- Charleston, WV
- 10 days ago
Nature of Work The Office of Management Information Services is seeking a knowledgeable and detail-oriented Held Desk Analyst to serve as a statewide contact for program content and functional use...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Help Desk Analyst 1 - OSA - Management Information Services - Kanawha Co.
- Charleston, WV
- 12 days ago
- Charleston, WV
- 12 days ago
The Office of Management Information Services is seeking a knowledgeable and detail-oriented Held Desk Analyst to serve as a statewide contact for program content and functional use of the...
Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and...
Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides training and technical assistance to end-users....
We have a full-time need for a motivated and customer-focused Tier 1 Help Desk Support Technician to join our team....
Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides training and technical assistance to end-users....
Demographic Data for West Virginia
Moving to West Virginia? Find some basic demographic data about West Virginia below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in West Virginia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in West Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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