Help Desk Technician Jobs in West Virginia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Lottery Video Technical Support Specialist 1-Revenue-Lottery Commission-Harrison Co.
- Charleston, WV
- 1 day ago
- Charleston, WV
- 1 day ago
Nature of Work This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system.* Division: WV Lottery - Video Office Location: 64...
Lottery Video Technical Support Specialist 1-Revenue-Lottery Commission-Harrison Co.
- Charleston, WV
- 2 days ago
- Charleston, WV
- 2 days ago
Lottery Video Technical Support Specialist 1-Revenue-Lottery Commission-Harrison Co. This listing closes on 9/3/2025 at 11:59 PM Eastern Time (US & Canada). Employer West Virginia Salary...
Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Martinsburg, WV
- 7 days ago
- Martinsburg, WV
- 7 days ago
At Bayer were visionaries, driven to solve the worlds toughest challenges and striving for a world where 'Health for all Hunger for none is no longer a dream, but a real possibility. Were doing it...
Overview GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Provide support from 10 a.m. 7 p.m....
Remote WorkServices Job Summary/Basic Function The Help Desk Technician is responsible for providing Tier 1 computer support and training to faculty and staff....
We are looking for a Desktop Support Engineer to provide technical assistance to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, setting up new...
Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to...
Introduction We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users experiencing technical issues. This role is critical in...
Service Desk Technician - Information Technology Services
- Morgantown, WV
- 14 days ago
- Morgantown, WV
- 14 days ago
Knowledge, Skills, & Abilities Must be able to provide advanced support for various hardware platforms, operating systems, and software packages....
Remote WorkThe candidate will offer support with problems that the first-tier of help desk support is unable to resolve....
The candidate will offer support with problems that the first-tier of help desk support is unable to resolve....
(On-site) Information Technology Support Specialist - Information Technology Services
- Morgantown, WV
- 18 days ago
- Morgantown, WV
- 18 days ago
Operating system deployment. Using ITS systems including SCCM, Azure, and JAMF to deploy operating system images to Windows and Mac computers....
Software Installation and Support Install and update operating systems and applications; ensure compatibility and performance....
Demographic Data for West Virginia
Moving to West Virginia? Find some basic demographic data about West Virginia below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in West Virginia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in West Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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