Help Desk Technician Jobs in Martinsburg, WV
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Winchester, VA (23 miles from Martinsburg, WV)
- 2 days ago
- Winchester, VA (23 miles from Martinsburg, WV)
- 2 days ago
Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V....
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 2 days ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 2 days ago
As a Service Desk Specialist, you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. This includes providing support...
Remote WorkTECHNICAL SUPPORT SPECIALIST - US Residence based position
- Martinsburg, WV
- 7 days ago
- Martinsburg, WV
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- Shepherdstown, WV (8 miles from Martinsburg, WV)
- 8 days ago
- Shepherdstown, WV (8 miles from Martinsburg, WV)
- 8 days ago
Services Job Summary/Basic Function The Help Desk Technician is responsible for providing Tier 1 computer support and training to faculty and staff....
- Dulles, VA (11 miles from Martinsburg, WV)
- 14 days ago
- Dulles, VA (11 miles from Martinsburg, WV)
- 14 days ago
Unanet is seeking a detail-oriented and proactive Systems Support Specialist to provide exceptional support to company staff and manage our information technology resources efficiently. Please...
IT Assistants complete tasks such as updating software, providing help desk support to students and staff, and resolving local computer issues....
Graduate Assistant: COB Help Desk
- Shepherdstown, WV (8 miles from Martinsburg, WV)
- 45+ days ago
- Shepherdstown, WV (8 miles from Martinsburg, WV)
- 45+ days ago
Posting Number Stu241P Working Title Graduate Assistant: COB Help Desk FLSA Non-Exempt Student Pay Level C Advertised Pay Rate $13.00 Position Status Regular Student Employment Department Student...
Demographic Data for Martinsburg, WV
Moving to Martinsburg, WV? Find some basic demographic data about Martinsburg, WV below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Martinsburg, WV
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Martinsburg, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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