Help Desk Technician Jobs in Spokane, WA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Job Title : Desktop Support Location : Spokane, WA, 99224 Duration : 12 months (with possible extension) Job Description: Experience with deskside support to build machines, install software, move...
Company Description OUR STORY Let's be honest: there are lots of people out there doing what we do. We're just not convinced they're doing it right. Businesses are hungry for innovation and...
Remote WorkTECHNICAL SUPPORT SPECIALIST - US Residence based position
- Spokane, WA
- 6 days ago
- Spokane, WA
- 6 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Minimum Requirements At least one year of related experience General knowledge of PC operating systems, network troubleshooting, software installation and troubleshooting, MS Office tools, and computer...
- Airway Heights, WA (7 miles from Spokane, WA)
- 30+ days ago
- Airway Heights, WA (7 miles from Spokane, WA)
- 30+ days ago
Minimum of 3 years experience in an IT customer service or help desk support role. Strong technical troubleshooting and diagnostic skills (hardware/software/peripherals)....
Demographic Data for Spokane, WA
Moving to Spokane, WA? Find some basic demographic data about Spokane, WA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Spokane, WA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Spokane, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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