Help Desk Technician Jobs in Olympia, WA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Job Description Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel...
In PersonInstall and support a variety of PC operating systems....
RemoteRemote Support Engineer - CT/MR/VL
- Canon USA & Affiliates
- Olympia, WA
- 1 day ago
- Olympia, WA
- 1 day ago
Remote Support Engineer - CT/MR/VL - req1693 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for...
RemoteRemote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon...
Remote- Charter College
- Lacey, WA (4 miles from Olympia, WA)
- 1 day ago
- Lacey, WA (4 miles from Olympia, WA)
- 1 day ago
Campus Support Specialist (Full-Time) The Campus Support Specialist (CSS) is responsible for the daily operation of their location. The CSS handles the locations administrative and operational...
In PersonSenior Helpdesk Technician (SECRET)
- Koniag Government Services
- Joint Base Lewis McChord, WA (15 miles from Olympia, WA)
- 5 days ago
- Joint Base Lewis McChord, WA (15 miles from Olympia, WA)
- 5 days ago
Job Requirements McChord AFB, WA Secret Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description Koniag IT Systems, LLC, a...
In PersonRole: Production Support Engineer Location: Candidates will need to be based in US and can work remotely from any part of US. ** Please note this role is not able to offer visa transfer or...
RemotePosition Overview The Senior Technical Support Engineer, MI I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more...
In PersonAs a Salesforce Production Support Engineer, you will make an impact by providing hands-on L2 and L3 production support and contributing to Salesforce development across Sales Cloud, Service...
In Person- Saint Martin's University
- Lacey, WA (4 miles from Olympia, WA)
- 27 days ago
- Lacey, WA (4 miles from Olympia, WA)
- 27 days ago
Install, maintain, and troubleshoot computer hardware, operating systems, application software, and peripheral devices for the campus community including desktop computers, monitors, disk drives, scanners...
In PersonDemographic Data for Olympia, WA
Moving to Olympia, WA? Find some basic demographic data about Olympia, WA below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Olympia, WA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Olympia, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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