Help Desk Technician Jobs in Olympia, WA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Joint Base Lewis McChord, WA (15 miles from Olympia, WA)
- 1 day ago
- Joint Base Lewis McChord, WA (15 miles from Olympia, WA)
- 1 day ago
Tactical Support Engineer BlueWater Federal Solutions Inc. Jun 11, 2025 Job Description Overview BlueWater Federal is looking for a Tactical Support Engineer to support SOCOM Responsibilities...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Calling all innovators find your future at Fiserv.** Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
Service Desk Technician (IT Customer Support - Entry Level)
- Tumwater, WA
- 4 days ago
- Tumwater, WA
- 4 days ago
Attention IT Professionals! The Department of Revenue's (DOR) Information Systems Division (ISD) is hiring a Service Desk Technician (IT Customer Support - Entry). Revenue is a dynamic learning...
IT Support Technician 1, Information Services Division, Tumwater
- Tumwater, WA
- 6 days ago
- Tumwater, WA
- 6 days ago
IT Support Technician 1, Information Services Division, Tumwater Salary $3,643.00 - $4,865.00 Monthly Location Thurston County - Tumwater, WA Job Type Full Time - Permanent Remote Employment...
. + Experience working with web application development teams. + Familiarity with Atlassian tools such as JIRA, Confluence, Green Hopper, or similar. + Experience with functional regression testing....
Remote Work- Lacey, WA (4 miles from Olympia, WA)
- 8 days ago
- Lacey, WA (4 miles from Olympia, WA)
- 8 days ago
Job Description Distribution Center Help Desk 9190 Orion Dr NE, Lacey, WA 98516 WA100 Distribution Center Part-time Shift(s): MON TUE WED THU FRI 12:00pm - 5:00pm 25 - 28 hours/week OVERVIEW: Find...
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt,...
. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices...
Demographic Data for Olympia, WA
Moving to Olympia, WA? Find some basic demographic data about Olympia, WA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Olympia, WA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Olympia, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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