Help Desk Technician Jobs in Olympia, WA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Campus Support Specialist - Full Time
- Lacey, WA (4 miles from Olympia, WA)
- 22 hours ago
- Lacey, WA (4 miles from Olympia, WA)
- 22 hours ago
Campus Support Specialist - Full Time Location Lacey, WA. Job Code LAC-CSS-EVE # of openings 1 Apply Now The Campus Support Specialist (CSS) is responsible for the daily operation of their...
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Overview GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Provide support from 10 a.m. 7 p.m....
Remote Work- Lakewood, WA (24 miles from Olympia, WA)
- 26 days ago
- Lakewood, WA (24 miles from Olympia, WA)
- 26 days ago
IT Help Desk (Pierce County) itgcns.com compensation: DOE employment type: experience level: mid level job title: IT HelpDesk IT HelpDesk (Pierce County) compensation: DOE employment type: Full or...
Remote WorkTechnology Support Specialist II
- Parkland, WA (23 miles from Olympia, WA)
- 26 days ago
- Parkland, WA (23 miles from Olympia, WA)
- 26 days ago
POSITION GOAL Ensure continuous availability of all technology assets for the assigned location by providing technical support of District owned hardware, software, networks, and servers,...
Senior Technical Support Engineer Cribl, Inc - Olympia, WA Posted: 8/1/2025 - Expires: 10/30/2025 Job ID: 292254417 Apply Now I have already applied Save Job Print Email Share Job Description...
. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices...
Demographic Data for Olympia, WA
Moving to Olympia, WA? Find some basic demographic data about Olympia, WA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Olympia, WA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Olympia, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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