Help Desk Technician Jobs in Lacey, WA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Joint Base Lewis McChord, WA (11 miles from Lacey, WA)
- 1 day ago
- Joint Base Lewis McChord, WA (11 miles from Lacey, WA)
- 1 day ago
Tactical Support Engineer BlueWater Federal Solutions Inc. Jun 11, 2025 Job Description Overview BlueWater Federal is looking for a Tactical Support Engineer to support SOCOM Responsibilities...
- Olympia, WA (4 miles from Lacey, WA)
- 1 day ago
- Olympia, WA (4 miles from Lacey, WA)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Bilingual Technical Support Representative
- Olympia, WA (4 miles from Lacey, WA)
- 3 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 3 days ago
Calling all innovators find your future at Fiserv.** Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Service Desk Technician - Bilingual Dutch/English
- Olympia, WA (4 miles from Lacey, WA)
- 3 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 3 days ago
. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices...
- Olympia, WA (4 miles from Lacey, WA)
- 4 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 4 days ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Technical Support Engineer, MI II (Tier II)
- Olympia, WA (4 miles from Lacey, WA)
- 4 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 4 days ago
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
IT Support Technician 1, Information Services Division, Tumwater
- Tumwater, WA (4 miles from Lacey, WA)
- 6 days ago
- Tumwater, WA (4 miles from Lacey, WA)
- 6 days ago
IT Support Technician 1, Information Services Division, Tumwater Salary $3,643.00 - $4,865.00 Monthly Location Thurston County - Tumwater, WA Job Type Full Time - Permanent Remote Employment...
Clinical Application Support Analyst
- Olympia, WA (4 miles from Lacey, WA)
- 8 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 8 days ago
. + Experience working with web application development teams. + Familiarity with Atlassian tools such as JIRA, Confluence, Green Hopper, or similar. + Experience with functional regression testing....
Remote WorkJob Description Distribution Center Help Desk 9190 Orion Dr NE, Lacey, WA 98516 WA100 Distribution Center Part-time Shift(s): MON TUE WED THU FRI 12:00pm - 5:00pm 25 - 28 hours/week OVERVIEW: Find...
Help Desk Analyst - Tier 1 (Swing)
- Olympia, WA (4 miles from Lacey, WA)
- 8 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 8 days ago
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Enterprise Technical Support Engineer
- Tacoma, WA (22 miles from Lacey, WA)
- 8 days ago
- Tacoma, WA (22 miles from Lacey, WA)
- 8 days ago
systems, including Microsoft and Linux, is desirable Working knowledge of L2, L3 devices Excellent customer service skills Outstanding analytical and organizational ability Self-starter and a good...
SITEC - PC Tech - Joint Base Lewis McChord, WA
- Joint Base Lewis McChord, WA (11 miles from Lacey, WA)
- 9 days ago
- Joint Base Lewis McChord, WA (11 miles from Lacey, WA)
- 9 days ago
Install and configure application and operating system software, including upgrades. Diagnose and repair hardware and network connectivity issues....
Sr Technical Support, Medical Imaging (EHR, HL7, DB - SQL or Oracle)
- Olympia, WA (4 miles from Lacey, WA)
- 11 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 11 days ago
Position Overview** The Senior Technical Support Engineer, MI I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more...
Service Desk Technician - Bilingual Spanish/English (TIER 1)
- Tumwater, WA (4 miles from Lacey, WA)
- 11 days ago
- Tumwater, WA (4 miles from Lacey, WA)
- 11 days ago
. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices...
Help Desk Analyst - Tier 1 (Night)
- Olympia, WA (4 miles from Lacey, WA)
- 11 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 11 days ago
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Demographic Data for Lacey, WA
Moving to Lacey, WA? Find some basic demographic data about Lacey, WA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Lacey, WA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Lacey, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- Windows OS
- DNS
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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