Help Desk Technician Remote & Hybrid Only Jobs in Virginia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing...
In PersonDeep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals....
In PersonMANTECH seeks a motivated, career and customer-oriented Dedicated IT Support Technician to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and...
HybridMANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Support Technician to join our team in McLean, VA, with occasional travel to Chantilly. In this role, you will...
In PersonThe IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (...
In PersonJob Title: End User Support Analyst - II Location: Remote Duration: 12 months+ About the Role We are seeking a highly experienced and strategic **Sales Data Governance Analyst** to serve as...
Remote- NetImpact Strategies
- Williamsburg, VA
- 3 hours ago
- Williamsburg, VA
- 3 hours ago
Advanced experience troubleshooting Windows operating systems and enterprise productivity suites (e.g., Microsoft 365)....
In Person- NetImpact Strategies
- Williamsburg, VA
- 3 hours ago
- Williamsburg, VA
- 3 hours ago
Experience troubleshooting Windows-based operating systems and common desktop applications (e.g., Microsoft Office/M365). Experience using an IT ticketing system (e.g., ServiceNow or similar)....
In PersonApplication Development and Support Engineer II
- Ryder System
- Richmond, VA
- 4 hours ago
- Richmond, VA
- 4 hours ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : Summary The Application Support Engineer II role combines advanced application support with...
In PersonHelp Desk and Microsoft 365 Administrator
- ITCON Services
- Vienna, VA
- 4 hours ago
- Vienna, VA
- 4 hours ago
ITCON Services is looking for a bright, motivated Help Desk and Microsoft 365 Administrator to support our client in McLean, Virginia. The individual will be responsible for supporting daily IT...
In PersonThe Tier 2 Service Desk Analyst provides advanced technical support and escalated issue resolution for staff and contractors. This role involves hands-on troubleshooting, AV support, and...
In PersonCall Center/Help Desk Technician III
- UIC Government Services and the Bowhead Family of Companies
- Dahlgren, VA
- 6 hours ago
- Dahlgren, VA
- 6 hours ago
Overview CALL CENTER/HELP DESK TECHNICIAN III (BHDA): Bowhead iscurrently seeking/searching for a qualified On-Site Tier III Call Center/Help Desk Support Technician to deliver exceptional technical...
In PersonJob Description Insight Global is looking for a IT Support Technician to handle incoming support requests and deliver prompt, high-quality customer service. This role involves direct communication...
In PersonInstall and support a variety of PC operating systems....
RemoteHelp Desk Technician I Location Manassas, VA Job Code 5833 # of Openings 1 Apply Now ( Three Saints Bay, LLC.a government contracting industry leader, isseeking an experienced Help Desk Technician I...
In PersonDemographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Virginia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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