Help Desk Technician Jobs in Charlottesville, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Technology Support Specialist - Department of Technology
- Albemarle County Public Schools
- Charlottesville, VA
- 1 day ago
- Charlottesville, VA
- 1 day ago
Technology Support Specialist Department of Technology Full-Time, 12 months/year In Albemarle County Public Schools, we work together as a team to end the predictive value of race, class, gender,...
In Person- SYSTEM West Virginia University Health System
- University, VA (7 miles from Charlottesville, VA)
- 13 days ago
- University, VA (7 miles from Charlottesville, VA)
- 13 days ago
Additional Job Description: Advancement Opportunities Help Desk technicians will have opportunities to advance within their careers at WVU Medicine....
RemoteIT Support Associate II, Ops Tech Solutions (OTS)
- Amazon
- Fishersville, VA (23 miles from Charlottesville, VA)
- 16 days ago
- Fishersville, VA (23 miles from Charlottesville, VA)
- 16 days ago
systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In Person- Cerro Wire
- Charlottesville, VA
- 26 days ago
- Charlottesville, VA
- 26 days ago
MicroAire Surgical Instruments LLC As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathaway youll be doing things that matter, leading at every level,...
In Person- TEKsystems c/o Allegis Group
- Charlottesville, VA
- 45+ days ago
- Charlottesville, VA
- 45+ days ago
Collaborate: Handles problems that the first-tier of help desk support is unable to resolve and may interact with network services, software systems engineering, and/or applications development to restore...
In PersonSupport Specialist (HUBZone only)
- Shine Management Inc. & Shine Systems
- Charlottesville, VA
- 45+ days ago
- Charlottesville, VA
- 45+ days ago
Support Specialist (HUBZone only) SHINE Systems - Charlottesville, VA, United States Tagged: No Clearance Required, Administrative, Fully Remote, Part-Time AND Flexible Schedule Looking for...
Remote- SAIC (Science Applications Int.)
- Charlottesville, VA
- 60+ days ago
- Charlottesville, VA
- 60+ days ago
Job Description Description SAIC is looking for a highly qualified HPC Support Engineer to support the Army's Golden Dome initiative. The engineer will support users executing workloads within...
In PersonDemographic Data for Charlottesville, VA
Moving to Charlottesville, VA? Find some basic demographic data about Charlottesville, VA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Charlottesville, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Charlottesville, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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