Help Desk Technician Jobs in American Fork, UT
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Salt Lake City, UT (19 miles from American Fork, UT)
- 13 hours ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 13 hours ago
Project description Provide at-the-elbow support for a major EPIC go-live to healthcare employees of a large network of hospitals. This role will be a part of the Clinical IT helpdesk staff that...
- Salt Lake City, UT (19 miles from American Fork, UT)
- 22 hours ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 22 hours ago
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the...
- Salt Lake City, UT (19 miles from American Fork, UT)
- 1 day ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 1 day ago
Technical Support III Salt Lake City, UT Job Type Full-time Description The IT Support Specialist III is entrusted with the vital task of implementing, administering, and supporting distributed...
- Salt Lake City, UT (19 miles from American Fork, UT)
- 1 day ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 1 day ago
Technical Support II Salt Lake City, UT Description The IT Support Specialist II is entrusted with the vital task of implementing, administering, and supporting distributed systems, encompassing a...
- Salt Lake City, UT (19 miles from American Fork, UT)
- 1 day ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 1 day ago
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
- Provo, UT (13 miles from American Fork, UT)
- 1 day ago
- Provo, UT (13 miles from American Fork, UT)
- 1 day ago
Location Zip Code: 84604 Job Family: DV- IT We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Technical Support...
IT Service Desk Specialist - Tier 2
- South Jordan, UT (13 miles from American Fork, UT)
- 2 days ago
- South Jordan, UT (13 miles from American Fork, UT)
- 2 days ago
Role Description: Provide quality service desk ticket support and resolution. When not working service desk tickets, be on-site support to clients. Assist with developing policies and procedures...
Applications Support Analyst or Sr. Applications Support Analyst
- Salt Lake City, UT (19 miles from American Fork, UT)
- 2 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 2 days ago
About The Company Utah Retirement Systems provides benefits for state and other Utah Public employees through the work of two divisions. The Retirement Office administers pension and retirement...
Engineering - Draper - Associate, Help Desk User Support - 9280372
- Draper, UT (6 miles from American Fork, UT)
- 2 days ago
- Draper, UT (6 miles from American Fork, UT)
- 2 days ago
Job Duties: Associate, Help Desk User Support with Goldman Sachs & Co. LLC in Draper, Utah. Develop expertise across global support and operations team including tools and technologies such as...
2026 Technical Support Rep paid intern (Jan and May hires)
- Salt Lake City, UT (19 miles from American Fork, UT)
- 2 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 2 days ago
The Church of Jesus Christ of Latter-day Saints is looking for Technical Support Representativesinterns to help in our Client Technical Services department in assisting employees and volunteers at...
Customer Service Technical Support Representative
- South Jordan, UT (13 miles from American Fork, UT)
- 3 days ago
- South Jordan, UT (13 miles from American Fork, UT)
- 3 days ago
The ideal candidate possesses a basic understanding of troubleshooting Windows, Mac, iOS and Android operating systems....
Help Desk Analyst 10 a.m. 7 p.m. M-F (Remote)
- Salt Lake City, UT (19 miles from American Fork, UT)
- 4 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 4 days ago
Overview GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Provide support from 10 a.m. 7 p.m....
Remote WorkTECHNICAL SUPPORT SPECIALIST - US Residence based position
- Salt Lake City, UT (19 miles from American Fork, UT)
- 4 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 4 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- Provo, UT (13 miles from American Fork, UT)
- 4 days ago
- Provo, UT (13 miles from American Fork, UT)
- 4 days ago
REPORTING RELATIONSHIPS Position Reports to: Manager, Campus Technology Positions Supervised: None POSITION PURPOSE The IT Support Technician is the first point of contact when faculty, staff, and...
- Salt Lake City, UT (19 miles from American Fork, UT)
- 4 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 4 days ago
Proficiency in operating systems such as Windows 10/11, and MacOS. Familiarity with networking concepts and protocols. Excellent problem-solving and troubleshooting skills....
Demographic Data for American Fork, UT
Moving to American Fork, UT? Find some basic demographic data about American Fork, UT below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in American Fork, UT
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in American Fork, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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