Help Desk Technician Jobs in Killeen, TX
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Contact Center Technical Support Representative
- MCI Careers
- Killeen, TX
- 11 days ago
- Killeen, TX
- 11 days ago
Strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills....
In PersonCampus Technology Support Specialist (2026-2027)
- Killeen ISD
- Killeen, TX
- 11 days ago
- Killeen, TX
- 11 days ago
JobID: 4153 Position Type: Campus Professional Support/Campus Technology Support Specialist Date Posted: 5/21/2026 Location: District Wide Closing Date: Until Filled Attachment(s): Campus...
In Person- CGI Group Inc.
- Belton, TX (13 miles from Killeen, TX)
- 11 days ago
- Belton, TX (13 miles from Killeen, TX)
- 11 days ago
systems, various software applications, hardware, networking and, internet technologies Exceptional attention to detail is required Pro-active/self-starter - must be able to work independently and...
In PersonLOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonAnswer incoming calls * Troubleshoot and resolve technical problems; escalate accordingly * Act as a liaison between company employees and the IT support departments * Support and monitor various...
In PersonCall Center Technical Support Representative
- MCI Careers
- Killeen, TX
- 19 days ago
- Killeen, TX
- 19 days ago
LOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonIT Support Technician (Part-time)
- CGI Technologies and Solutions, Inc.
- Belton, TX (13 miles from Killeen, TX)
- 60+ days ago
- Belton, TX (13 miles from Killeen, TX)
- 60+ days ago
IT Support Technician (Part-time) Category: Service Desk / End User Services Main location: United States, Virginia, Lebanon Alternate Location(s): United States, Alabama, Troy United States,...
In Person Part Time- Jarrell ISD (TX)
- Jarrell, TX (22 miles from Killeen, TX)
- 90+ days ago
- Jarrell, TX (22 miles from Killeen, TX)
- 90+ days ago
Extensive knowledge of current operating systems for PCs preferred. Proficient in hardware break/fix and troubleshooting preferred....
In PersonDemographic Data for Killeen, TX
Moving to Killeen, TX? Find some basic demographic data about Killeen, TX below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Killeen, TX
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Killeen, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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