Help Desk Technician Jobs in El Paso, TX
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, El Paso Sector, Ysleta Station....
Data Center Hardware Support Technician OR Server and Storage Field Engineer
- El Paso, TX
- 4 days ago
- El Paso, TX
- 4 days ago
Data Center Hardware Support Technician OR Server and Storage Field Engineer Role:Data Center Hardware Support Technician Location: El Paso, TX, Duration 12+ Months Break fix repair of Industry...
- Socorro, TX (14 miles from El Paso, TX)
- 4 days ago
- Socorro, TX (14 miles from El Paso, TX)
- 4 days ago
Install and/or upgrade operating systems and standard PC application software. Provide training on an as-needed basis to end users both local and remote....
A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable,...
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our...
- El Paso, TX (6 miles from El Paso, TX)
- 22 days ago
- El Paso, TX (6 miles from El Paso, TX)
- 22 days ago
A leader in technology and innovation, Southwire Company, LLC is one of North Americas largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility...
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our...
Crime Gun Intelligence Specialist Level II Technician
- El Paso, TX
- 90+ days ago
- El Paso, TX
- 90+ days ago
Amentum is seeking a Crime Gun Intelligence Specialist (CGIS) Level II Technician to support active contracts in El Paso, TX. The position may require limited CONUS travel. Description: The CGI...
Demographic Data for El Paso, TX
Moving to El Paso, TX? Find some basic demographic data about El Paso, TX below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in El Paso, TX
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in El Paso, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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